Kings Toyota

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Kings Toyota:
We went in to look for a new Toyota and were greeted by Bruce Blackburn. He was incredibly rude to us from the beginning. He showed us the car that we were interested in and then left for about 15-20 minutes. The dealership wasn't very busy that day but he still was off talking to his coworkers. He never came back, he never answered any of our questions - he just left. It was unlike anything I have ever experienced. We finally left after 15-20 minutes because we couldn't find him. I will absolutely never return to this dealership again because of this one rude employee.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Kings Toyota:
After several weeks of research, I contacted the internet sales department of Kings Toyota on 14-July-2009 with a request for a quote on a demo car. Promptly, a response was received from Russ Coyle stating that while the dealership did not currently have any demo vehicles, he could offer a 2009 Highlander at dealer’s invoice of $30,378 less $1,000 customer cash.

Upon receipt of this email, I contacted Kings Toyota to express interest in this offer. The representative informed me that the vehicle had not yet been deliver to the dealership and proceeded to state that the Highlander is in high demand and that the vehicle should be delivered soon (the original delivery date was supposed to be 11-July-2009). Since the representative stated that the vehicle was in high demand, I placed a deposit on the Highlander.

On 15-July-2009, Kings Toyota called to state that the vehicle was delivered and an appointment was scheduled for us to test drive and complete the transaction. Wanting to take advantage of the customer cash back option, we spend a good part of the day arranging our own financing in order to purchase the vehicle. Upon our arrival at the dealership we inspected and test drove the vehicle with the intentions of making a purchase. When we sat down in the office and were presented with the purchase contract the contract showed a purchase price of $37,628. We were in shock about the difference in price from the original quote. My wife was extremely upset and began to cry from the deception that was exhibited by this dealership.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Kings Toyota:
Worked with Chris Van Derveer at Kings Toyota. He is honest and straightforward. No playing game. He is also very responsive via email or phone call. Very easy to deal with. Highly recommend to look him up.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Kings Toyota:
I decided to purchase a Toyota certified Toyota Camry, and went in to look at the selection. I purchased a 2002 Camry with 49,000 miles, and was told about it's immaculate, one owner past, and presented with a clean carfax, which promptly went into my filing cabinet with the rest of the paperwork. Fast forward a year later, and countless service visits later, I'm going through the paperwork, and notice that the carfax has a different VIN shown than my car. After a little further investigating, I contact the previous owner, a very nice woman, who informs me that the car was previously wrecked, and it sustained about $7,000 in collision damage, which she disclosed to the dealership at trade in.
I took it to two body shops, and was shown examples of shady body work. Did I mention that the quarter panel on the car was rusting severely by this point? On a 4 year old Camry with now 60,000 miles?
Kings Toyota offered to "buy" the car back for my purchase price, provided I buy another car from them. I ended up selling the car on ebay, and after disclosing all the problems to potential buyers, I got salvage value for the car. Avoid this dealership at all costs.
I recommend Beechmont Toyota. That's where I purchased my current car, this one a new, 2007 Toyota Camry.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Kings Toyota:
Played the "write down what price you are willing to pay" game with Chris Vanderveer on a vehicle I was looking to purchase. He comes back less than five minutes later to advise "we aren't negotiating at all on this particular vehicle."

1. Not negotiating?
2. Then why instruct me to "write down a price"?
3. And this is a demo vehicle, but no $$ off for that?
4. Oh, and I drive 50-plus miles one way to find out that the car is not equipped as I had been told on the phone. Oops.

Someone needs more training.

Terrible experience.....but I still like the brand!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Kings Toyota:
Contacted this dealer through cars.com's dealer quote service. They were one of only two that would give a straight quote in response. Pricing was very competitive - better than almost everyone. Art worked to get the car we were looking for (other dealers had difficulty getting it). Finally, they were willing to work with us in buying the car via mail (moving to the area from out of state).

Share on Facebook

Was this review helpful to you? Yes | No