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Kings Toyota - Service Center

Cincinnati, OH

4.0
75 Reviews

75 Reviews of Kings Toyota - Service Center

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December 05, 2024

Appointment was easy to set up, check in simple. Everyone was super friendly. Pick was easy. No problems. More

by doodle518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Dec 05, 2024 -

Kings Toyota responded

We're delighted to hear that your experience at Kings Toyota was smooth and hassle-free! Thank you for sharing this positive feedback, and we look forward to serving you again in the future.

November 15, 2024

We have purchased more than 10 vehicles at King's Toyota over the years. Honesty, integrity and professionalism are the words that consistently describe our experiences with members of the sales, service an More

by Loyal Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Rosenzwig
Dec 11, 2024 -

Kings Toyota responded

Thank you for your continued trust in Kings Toyota! We're delighted to hear that our team's honesty, integrity, and professionalism have consistently met your expectations. We look forward to serving you again in the future!

November 09, 2024

This is the second auto we have purchased from Kings Toyota and the service department has been excellent every time we had any service work done. More

by vibergeron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Delaney, Melissa Fischer, Tony Fiorito, Eric Howell
Dec 11, 2024 -

Kings Toyota responded

Thank you for choosing Kings Toyota again! We're delighted to hear that both your purchasing and service experiences have been excellent. We look forward to continuing to serve you in the future!

November 01, 2024

I had a good experience with the handling of my problem at this dealership by Brad. He went all out to find a solution to my issue with my van. More

by JHO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Dec 11, 2024 -

Kings Toyota responded

We're glad to hear that Brad was able to assist you with your van issue at Kings Toyota. Thank you for sharing your experience, and we hope everything is running smoothly now!

May 14, 2024

Absolute trash when it comes to getting repairs with warranty. Do not waste your time. It's like the right hand can't communicate with the left here. Sent all over to 3 different dealers here and still More

by Rachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Hronek, DJ Kiffle
May 15, 2024 -

Kings Toyota responded

Rachel, I'm sorry to hear about your experience. It's clear we've missed the mark in providing you with a seamless warranty service and for that, we apologize. We'd like to learn more about what happened so we can address it properly and hopefully regain your trust. Please reach out when you have a moment. Thank you, Frank Kudlac - Assistant General Manager - 513-583-6000

November 05, 2022

Got my ‘22 Rav serviced at this dealership for the first time. Very pleasant experience. They finished early and I was on my way. I then received a call from Adam who works in the service/parts center of K More

by Tn212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam
Nov 08, 2022 -

Kings Toyota responded

It makes our day to hear that Adam went above and beyond for you and appreciate you leaving us this great review! We look forward to seeing you and your 2022 Toyota RAV4 again next time! Thank you! -Kings Toyota

October 07, 2022

Arrived at the service dept and was told that they no longer accept walkins for oil changes This was new to me. I will no longer use their sales or service depts. More

by mcaconsult
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
NA
Oct 10, 2022 -

Kings Toyota responded

Hi, We understand your frustration and appreciate your patience. Our team strives to provide the best care despite nationwide staffing and product shortages and regret your experience wasn't up to our usual standards. We wish you the best in your automotive journey and hope that you'll consider contacting us to discuss these concerns. Thank you, Rob Schoenhoft - General Manager - Service - rschoenhoft@kingstoyota.com

Oct 10, 2022 -

mcaconsult responded

Thank you

October 13, 2021

Too much detail to go into, but dealing with them for 3 months on an issue that is still not resolved. Response has been tremendously poor all the way to the top. I would avoid them at all costs More

by glhill518
Recommend Dealer
No
Employees Worked With
Rob Schoenhoft, Collin Delaney
Oct 14, 2021 -

Kings Toyota responded

Hi Gary, thank you for taking the time to reach out. Please know that we're currently working with your insurance company to get repair authorization. I look forward to our conversation next week. Thanks, Rob Schoenhoft - General Manager - Service - rschoenhoft@kingstoyota.com

March 04, 2021

3rd Toyota from Kings. Great experience in sale and service. Would recommend Tony in service to all future service customers. Great dealership in the area More

by VETTESO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fiorito
Mar 05, 2021 -

Kings Toyota responded

VETTESO - Thank you for the warm remarks about Tony and our Toyota service center! We appreciate your feedback and we're grateful to have earned your business. We hope to see you again! - Kings Toyota

December 29, 2020

The battery died on my 2016 Tacoma Limited and King's Toyota was able to fit me in during a bery busy season. Matt McGee was very professional and had my truck going in no time! This was a very good se More

by Oscar Moseley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt McGee
Feb 05, 2021 -

Kings Toyota responded

Oscar - We're glad our service department could fix your battery up on your pickup truck! December's a busy time, but we're happy to accommodate and grateful to have worked with you. :-D Hope the Tacoma is purring like new! - Kings Toyota

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