Kings Toyota - Service Center

Oil drain inspection plate fell off The tech did not tighten the bolts on my 2017 oil drain inspection cover and it fell off on the highway, previously they stripped out the drain plug o The tech did not tighten the bolts on my 2017 oil drain inspection cover and it fell off on the highway, previously they stripped out the drain plug on my land cruiser and wanted me to pay for they mistake. Beware check your vehicle before paying to make sure the work was done correctly and there are no broken parts More

Need to be more honest about what is really necessary I had my oil changed last Friday (12/28/2018) at 4:00 PM EST. They came back with a sheet saying my car needed the Coolant & Brake fluid flushed and I had my oil changed last Friday (12/28/2018) at 4:00 PM EST. They came back with a sheet saying my car needed the Coolant & Brake fluid flushed and changed along with cleaning the Fuel System. The Coolant and Brake systems do not need changed until about 100K miles and the Fuel system does not need cleaned at all but if you want, use sea foam every few months. They quoted me a total price of $430 for things I do not need. Before you let a dealership rip you off, get a second opinion from a locally owned shop that you know and trust. They also said I needed new rear rotors but as usual I will get a second opinion. The shop that I normally work with quoted me a price of $275 for a complete rotor and brake pad job. King's Toyota quoted me a total price of $334.13 or about $60 dollars more for the same job. The service I received was good and I brought my own oil filter but I can't say for sure that it was the one they put into my car. That will be determined when I take it to another shop when the oil is changed again. Hope this has been informative!! More

Service Department Our sales experience with Don Tillery was so amazing that we’ve been quick to refer friends, call his boss with the highest compliments and even compl Our sales experience with Don Tillery was so amazing that we’ve been quick to refer friends, call his boss with the highest compliments and even complete online satisfaction and dealer ratings. > > However, the parts and service experience has been quite the opposite. We’ve had numerous issues calling through and furthermore speaking with someone on site. We had to call to confirm our part was in when we should’ve been called, then a week later received a text to call because “our part was ready” but we had already called and had an appointment the following day, then as you know, the part was not painted the correct color and the work was not completed - this was discovered after the vehicle was in your possession for the day, and after 11, yes 11 calls, including to Don Tillery we were able to communicate with someone on site about a 2nd issue needing to be addressed while the car was with you. In addition, upon pick up of the vehicle the check out staff was less than helpful stating “Have a seat in the waiting room and I’ll call you when the paperwork is ready.” Well there was no paperwork because there was no work and she certainly wasn’t offering to investigate further. I found the manager myself and luckily they were in the hall with a name on their shirt. > > I wish the story ended there but we picked up the vehicle only to discover it was left open to be soaked in rain. This included interior leather - front and 2nd rows, carpet, inside doors, windows, window shades, and car seats. The car seats’ material and straps were not only soaked but water was in the leveling safety system. > > After purchase of this van we had it detailed as the King’s “detailing” was not to standard. So much so that Don had them re-do the “detailing.” It was still unsatisfactory but given our amazing sales experience we dismissed this and paid for detailing at J.I.T. ourselves. > > We are requesting some very specific things as resolution but have yet to hear back from Kings. More

Excellentvexperience The service department was very courteous and professional. They had me in and out in no time when they performed my service. The service advisor, Eri The service department was very courteous and professional. They had me in and out in no time when they performed my service. The service advisor, Eric Howell; was particularly helpful answering my questions about service needs More

On Time, As Promised We worked with Melissa Fischer to have a Toyota recall addressed, as well as to o some routine maintenance. She couldn’t have been more on top of her We worked with Melissa Fischer to have a Toyota recall addressed, as well as to o some routine maintenance. She couldn’t have been more on top of her game. The work was done as scheduled, in a timely manner, and at the cost quoted. We’ll be back, as usual! More

Our service advisor was wonderful. I doing remember her name We always use Kings Toyota to purchase our vehicles and for service. We have never been disappointed in over 20 years. They have never recommended ser We always use Kings Toyota to purchase our vehicles and for service. We have never been disappointed in over 20 years. They have never recommended service that was not needed, nor have I ever felt pressured b y the sales people. I RECOMMEND KINGS TOYOTA ! More