Kings Toyota - Service Center

The Best Service Team! Thank You to Matthew McGee , Chris Bradford and The Best Service Team at Kings Toyota!! Respectful and Knowledgeable , a Team I canTrust to take Grea Thank You to Matthew McGee , Chris Bradford and The Best Service Team at Kings Toyota!! Respectful and Knowledgeable , a Team I canTrust to take Great Care of my Avalon!! Will definitely recommend you!! More

Great service Matthew McGhee from Kings Toyota Service Department was professional, courteous and knowledgeable. He answered all of my questions and kept me posted Matthew McGhee from Kings Toyota Service Department was professional, courteous and knowledgeable. He answered all of my questions and kept me posted on the status of my car. A reall asset for Toyota More

Great I came to Toyota to find why I had a rattle in my car . Matt McGee was very good at keeping me informed on what they were doing. It was a very slow pr I came to Toyota to find why I had a rattle in my car . Matt McGee was very good at keeping me informed on what they were doing. It was a very slow process. I am thankful Matt persevered until the problem was solved. If I could request Matt each time I came to Toyota I would. He was very nice and keep me informed the entire time More

good place to buy a car but bad to service Bad service and unacceptable follow up paid $800+ for service and left the service with low pressure tires. Serviced tires at other location and lea Bad service and unacceptable follow up paid $800+ for service and left the service with low pressure tires. Serviced tires at other location and learned there was a nail in the tire "for a while". Made a complaint to the service manager and customer relations person. They don't care about you but your money. More

Great New Car Dealer-But Service Gone Wrong We bought of 2009 Toyota Venza at Kings in 2009, and this car has been nothing but awesome. We were very happy with the purchase experience, the price We bought of 2009 Toyota Venza at Kings in 2009, and this car has been nothing but awesome. We were very happy with the purchase experience, the price and up until this last service visit, everything. Then on the most recent service visit on March 3, very bad things happened. We have always had the service done at Kings service center sense buying the car. Up until then no real problems or complaints. But on the last visit, my wife took the car in for a standard oil change provided by the dealer while I was out of town and was told out of the blue that the plug on the oil pan was striped! Interesting, given Kings is the last and only one changing the oil sense the car was new! Ok, fine, its 10yrs old. But when I get home I find out she was charged for 3hrs labor even though the car was in the shop for only 1 1/2hrs, including tire rotation and oil change. What??? I called and called and called the service manager, nothing but silence! I finally reach a desk service person who takes my call, but never returns it with and answer. Over a week later I call again and finally get a call back from a different service desk person who basically tells me "that's our standard rate for ALL oil pans". Interesting. I know how and have done this before, but I'm getting to old to crawl under my cars. 45min to 1hr job on this type of car, max! Can you say over charged labor... I think what bothers me most though is after being loyal for over 10yrs to King, to be treated this way? I'm seriously going to be shopping elsewhere for service and our next Toyota (which is now by the way, great timing folks)... Bottom line, buying is hopefully still a better experience then what their service has appeared to have turned into. I think I'm most upset now about the total disregard of their customer they showed me, especially the fact that they did this to my WIFE!!! My recommendation now: get service elsewhere... More

Good experience I took my 10 year old Rav 4 in for the usual oil change but had a small list of other things that had stopped working so I expected a big bill. Was I I took my 10 year old Rav 4 in for the usual oil change but had a small list of other things that had stopped working so I expected a big bill. Was I in for a surprise! The total was only about $50 over the usual oil change price and Collin even showed me how to fix one of the problems myself! I know I will be shopping for a new car in the next few years and I know I will be going back to Toyota for our 4th Toyota! More

Sienna recall Although it took 3 hours to fix the electronic sliding door issue, I had been forewarned and appreciated the friendly, knowledgeable service provided Although it took 3 hours to fix the electronic sliding door issue, I had been forewarned and appreciated the friendly, knowledgeable service provided by Stephen. HOWEVER, I was not happy that it took so long (years!) for a "fix" could be discovered......during which time we had to shut down the automatic feature with the sliding doors....a very dangerous situation. I feel the corporation should make financial remuneration regarding this lapse of notice of the recall and the actual repair. I do appreciate Stephen's kindness and expertise. More

Bob Reichert of Kings stands for Greed, period. Bob Reichert and his underlings care far more about managing perception and profitability than they do about doing the right thing by loyal customers Bob Reichert and his underlings care far more about managing perception and profitability than they do about doing the right thing by loyal customers and the community. Search out all the "settlements" and squashed complaints by this powerful group, their BBB rating IS deceptive. If the public were aware of the emphasis and money this group spends on covering up wrong doing, they would likely not pull into Kings Toyota or the automall. As an ex-police officer and ex-attorney Bob Richert has the perfect professional background for being a self-justified corporate bully who commits consequence free fraud as he hides behind his high priced lawyers. Look into it, ask around, then spend your money elsewhere. More

My service sucked Went in for a passenger side airbag recall and ended up with a passenger side seat cut in 2 places and Dave Chilton Service director said i the custom Went in for a passenger side airbag recall and ended up with a passenger side seat cut in 2 places and Dave Chilton Service director said i the customer did it, when my interior was in great shape before service. Steve Holbrock shop foreman even said when I went in next day to show them that it was a fresh cut. They have pictures of it with no frea marks. I will never ever recommend or buy anything else from you. Now why would I cut my own interior and try to have you fix it when I live almost 2 hrs away. I wasted almost 6 hrs originally the first day of service and 3 hrs the next day to show them what they did. More

ZERO CUSTOMER APPRECIATION I tried to wash my Toyota in dealership car wash It's no sign of time operation. One car was in front of me. Employee approached me and said they I tried to wash my Toyota in dealership car wash It's no sign of time operation. One car was in front of me. Employee approached me and said they are closing and I can't use it. By all the means if you didn't post time of operation and I'm already here...... VERY POOR CUSTOMER SERVICE AND MANAGENENT!!! I FELT NO APPRECIATION OR RESPECT FOR BEING YOUR CUSTOMER More