Kings Toyota - Service Center

Shuttle Service I had a problem with Kings Toyota's Shuttle Service. I was promised a ride to pick me up at my house and for some reason, the ride never came. I had I had a problem with Kings Toyota's Shuttle Service. I was promised a ride to pick me up at my house and for some reason, the ride never came. I had to pick up my car the next day. But Heather Chattos has promised to fix the problem so that there is clear signage at Kings Toyota about the hours and that all service writers know what the shuttle hours are. I am satisfied with her proposed solution. More

I am satisfied with the way the dealership handled my complaint. I would recommend this dealer to others. The waiting area is clean and very quiet. complaint. I would recommend this dealer to others. The waiting area is clean and very quiet. More

We bought a used 2006 Toyota Matrix from the auction. The car had none of the keys either to start it or to open it. I called the Kings service department to get the approximate estimate on the key replaceme car had none of the keys either to start it or to open it. I called the Kings service department to get the approximate estimate on the key replacement for this vehicle. The service department representative explained to me that the key will have to be with the chip for that car and it will come with the new computer that will need to be replaces as well and it will run about $2,000.00..........I was shocked!!!!!!!!! Then I called Beechmont Toyota about 20 miles away from Kings Toyota and about $1,800 cheaper!!!!!!!! I ended up paying $210......Good luck Kings Toyota in RIPPING PEOPLE OFF!!!!!!!!!! More

After waiting 1 hours and 1/2, I was told that they could not address the recall on my Sienna without first replacing a bent part. Why so long? And why is the recall not done free of charge as indicated? Why not address the recall on my Sienna without first replacing a bent part. Why so long? And why is the recall not done free of charge as indicated? Why would a part be bent? My van has NEVER been in an accident and never did I notice anything hitting it from the bottom. The recall is addressing a cable corrosion issue for the spare tire. How could anything be bent over the spare tire? Wouldn't the spare tire be first damaged before benting any part above? Very strange. Sounds to me like Kings Toyota was attemting to get extra revenu from me! NEVER will I return to this dealership! More