143 Reviews of Kings Volkswagen - Service Center
Great Experience Best waiting area, hot chocolate and coffee, and fast and friendly. I had an oil change and even without an appointment they fit me in and sorted me Best waiting area, hot chocolate and coffee, and fast and friendly. I had an oil change and even without an appointment they fit me in and sorted me out quickly. More
Great Service I appreciate the great customer service provided to me recently. Wayne consistently followed up to explain the work completed on my vehicle and went a I appreciate the great customer service provided to me recently. Wayne consistently followed up to explain the work completed on my vehicle and went above and beyond to ensure I was fairly compensated for out of pocket expenses I incurred. More
oil change, tire fix brought car in for first oil change. team discovered bulge in the right front tire and they were able to utilize tire protection plan to fully replac brought car in for first oil change. team discovered bulge in the right front tire and they were able to utilize tire protection plan to fully replace at no cost. good experience. More
Very professional and top notch I needed new tires for my Golf R and the service department recommended the correct and best match for value and durability with the Fall and Winter m I needed new tires for my Golf R and the service department recommended the correct and best match for value and durability with the Fall and Winter months right around the corner. I appreciate their help and friendly attitude each time I come in. More
Unexpectedly great Took my son's Jetta in to have them take a look at the driver's side window. Was making a screeching noise. Have a 2 year, 24,000 mile warranty on a Took my son's Jetta in to have them take a look at the driver's side window. Was making a screeching noise. Have a 2 year, 24,000 mile warranty on a certified used car. Was prepared to have to haggle and fight for the repair to be covered. Met Mike, one of the managers, at the door and he could not have been friendlier or more helpful. Got me over to see Wayne Weldy in service. They took care of the window regulator, no questions asked and gave me a ride home and then picked my up when the car was finished. Great service. Nice people. Highly recommend. More
Good Service Took my car in for warranty recall repair, 60K service and new battery. Service was quick, friendly & easy. Only complaint is no loaner car availabl Took my car in for warranty recall repair, 60K service and new battery. Service was quick, friendly & easy. Only complaint is no loaner car available so I had to rent a car. However, rate was fair and I only needed the car for the day. Also, I gave the dealership fairly short notice (2 days) for scheduling the service work. Would definitely recommend Kings VW to all VW owners. More
Quick, Friendly Service Received a Warranty recall and scheduled my service at Kings. Very Polite and fast service on my VW. Actually looking forward to my next Service Received a Warranty recall and scheduled my service at Kings. Very Polite and fast service on my VW. Actually looking forward to my next Service visit. More
Worst customer service The only person at that service center that has taken my calls and been customer friendly is Wayne. The managers told me I would have a loaner car and The only person at that service center that has taken my calls and been customer friendly is Wayne. The managers told me I would have a loaner car and I got there and they had to scramble a used Honda Civic off the lot for me to take. This was the third visit for the same issue I have been dealing with on a vehicle I purchased there a few months back. I would never recommend anyone at any time to even consider going to look for a vehicle at Kings Volkswagen. That place only cares about their pockets. More
Customer Loyalty Customer loyalty is achieved through the instinctive effort by the company's representative to consistently exceed the expectation of the customer. De Customer loyalty is achieved through the instinctive effort by the company's representative to consistently exceed the expectation of the customer. Debbie at the Service Department represents this approach for doing business. I greatly appreciated her desire to achieve this high level of customer service. More
Great, quick service, always right the first time, free wifi Highly recommend Kings VW service. Polite professional and quick. All of our VWs are serviced here. Free wifi and well lighted work area for me. With Highly recommend Kings VW service. Polite professional and quick. All of our VWs are serviced here. Free wifi and well lighted work area for me. With power outlets! More