Kings Volkswagen - Service Center

maintenance What more needs to be said? The Service Writer was very courteous, full of information, quite helpful, the service was fast and they returned a cleane What more needs to be said? The Service Writer was very courteous, full of information, quite helpful, the service was fast and they returned a cleaner car than what was presented. Very pleasant experience. More

Saved Me Money Courteous, on-time & thorough. They resolved my issue & did not try to upsell me. Waiting for some service coupons so I can have the recommended rep Courteous, on-time & thorough. They resolved my issue & did not try to upsell me. Waiting for some service coupons so I can have the recommended repairs done soon. More

Tire rotation Very fast and easy. Everyone helpful and friendly. Accessed my vehicle and loved the way my fluids were topped off and car washed. Have all my serice Very fast and easy. Everyone helpful and friendly. Accessed my vehicle and loved the way my fluids were topped off and car washed. Have all my serices done at dealership. More

Routine Maintenance Never like showing up without an appointment even for the routine checks/oil changes but at Kings, there is prompt and courteous reception and quick t Never like showing up without an appointment even for the routine checks/oil changes but at Kings, there is prompt and courteous reception and quick turn around. Well done. More

Brake issue resolved I've been battling a "squeaky" brake issue that had been previously diagnosed from other service centers as brake dust and said my brakes were fine. I've been battling a "squeaky" brake issue that had been previously diagnosed from other service centers as brake dust and said my brakes were fine. I was skeptical given this issue started with ~40M miles. Kings VW service folks diagnosed the issue, which was not brake dust, but tiny imperfections in the front right rotor that was causing the squeaky brakes. They replaced the pads and rotors and now the squeaky brakes are gone thanks to Wayne and team. More

Always extremely pleased with service at Kings Volkswagen! I called to see if Scott or Wayne could work me in yesterday because I thought I had a nail in one of my tires and they immediately returned my call a I called to see if Scott or Wayne could work me in yesterday because I thought I had a nail in one of my tires and they immediately returned my call and worked me in so I could make my trip to Akron for my grandson's birthday. More

They made best out of bad situation From the sales (with Chris Davis) to the big repair (managed by Scott Johnson) my experience was great. Chris has got to be best salesman I ever dealt From the sales (with Chris Davis) to the big repair (managed by Scott Johnson) my experience was great. Chris has got to be best salesman I ever dealt with - to the point, not pushy, deal concluded in 3 minutes. With 3,200 miles on the clock, transmission needed to be replaced. I was given a loaner and kept up to date through 3 weeks process. Zero aggravation, no lost time for anything. More

Recall for ABS system Great service and customer service. I was given an awesome loaner car while they replaced the faulty system. I was called several times during the two Great service and customer service. I was given an awesome loaner car while they replaced the faulty system. I was called several times during the two days my car was at the shop to keep me updated. More

. I come all the way from Florence, Ky. to Kings VW for all my service. I trust your team and have had nothing but good service from your company. We talked about an additional service item and I agree for all my service. I trust your team and have had nothing but good service from your company. We talked about an additional service item and I agreed to have it done, He found this service item had been done the last time I had the oil changed and told me there was no needed. They check everything on it and gave me a report on my Teguan of what they found. I always feel I am a valued customer. I will continue to come to King's. More

Quick and Friendly Tiffany was friendly and took care of the job quickly. Reminded me an urgent attention and recommended important services to be taken cared of. Job ni Tiffany was friendly and took care of the job quickly. Reminded me an urgent attention and recommended important services to be taken cared of. Job nicely done and cleaned car was ready within the time she estimated. Thank you! More