Kirksville Motor Company - Service Center

The engine light came on in my one-year-old vehicle. The car has 14000 miles and is under full warranty. I also asked that my oil be changed. We waited a couple hours before the car was done. When we paid, car has 14000 miles and is under full warranty. I also asked that my oil be changed. We waited a couple hours before the car was done. When we paid, the charge was almost $150, almost all of which was for a diagnostic test they conducted; and they declined to cover the needed parts and repair under warranty. This is absolutely unacceptable. The car is practically brand new. It's under warranty. The engine light was on, and my Onstar program emailed me to bring the car to the dealership. This is the second car I've purchased from KV Motors in 3 years. This is very poor customer service to charge for diagnosing a problem. I could have had the diagnostic run free of charge at one of the local auto parts store. This is NOT how you retain customers. The girl who took care of my paperwork was helpful and polite and tried to explain why the work was being refused under warranty. The technician who changed the oil and ran the diagnostic check also took time at the very end of her work day to explain to me what she thought was wrong. I did appreciate both of their efforts. However, as I am the only driver of the car, their reasoning that the car was damaged by hitting something or driving on a muddy gravel road (I don't live on a gravel road) was naccurate. And I'm still left with a car that needs an estimated $1500 in repairs. 😡 More

Ppl were nice and they had a new Chevy equinox as a loaner which was very convenient. Travis set me up with a fresh thermostat on my bimmer. loaner which was very convenient. Travis set me up with a fresh thermostat on my bimmer. More

Not the place for electrical service problems in Toyota vehicles. Battery in a 2020 loses charge, take it in, they load test, charge check alternator output. Back in for same thing in less than a month. vehicles. Battery in a 2020 loses charge, take it in, they load test, charge check alternator output. Back in for same thing in less than a month. Why not find the ground or component causing charge loss? More

New guy, great attention to detail. He was very friendly and professional. I was impressed how quick he got it done and hope fantastic it looked! Thanks!!!! and professional. I was impressed how quick he got it done and hope fantastic it looked! Thanks!!!! More

Avalanche Did a great job, he took the time to drive it with me so I could try to explain what it was doing since I knew something wasn't right. Seems to be dr Did a great job, he took the time to drive it with me so I could try to explain what it was doing since I knew something wasn't right. Seems to be driving much smoother, thanks Nick! --Mandy More

Good people very knowledgeable and understanding. Went in for simple oil change and after the pre inspection guided me in the safe direction in fixing other problem i was not aware of. for simple oil change and after the pre inspection guided me in the safe direction in fixing other problem i was not aware of. More

had a little heater problem they fixed the heater problem works like a charm and I thank them for the service... and I thanked them for it too. good dearship for anyone they fixed the heater problem works like a charm and I thank them for the service... and I thanked them for it too. good dearship for anyone More

Very friendly and helpful Everyone was very helpful and friendly they made sure I had anything that I need and took real good care of my old truck and my new truck. Everyone was very helpful and friendly they made sure I had anything that I need and took real good care of my old truck and my new truck. More

not the best treatment given to me by service dept. I went to dealership to have an oil change and realized I had only about 2000 miles from last change, service dept. said it was probably caused by the I went to dealership to have an oil change and realized I had only about 2000 miles from last change, service dept. said it was probably caused by the motor breaking down the oil.. Had an issue with my front right tire loosing air constantly advised service dept twice.. They said they checked the tire and it was ok.... When I realized I was getting the run around, I decided to go to a different dealership and trade my GMC torrain for a Jeep.. While waiting for my oil change, Rachel Deacon recognized me and we had a long chat about the problems I had with service dept. She convinced my wife and I that we should look into a Toyota. And only because of her did I trade for a Rave 4..... I had paid of the Torrain the first month I had it, and when I couldn't find the title I went to motor vehicle dept. and was told GM financial had a lien on my car and also had the title.. Believe me if I hadn't talked with Rachel I'd be waiting for my title and Jeep.. More