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Klamath Falls Toyota - Service Center

Klamath Falls, OR

4.6
490 Reviews

490 Reviews of Klamath Falls Toyota - Service Center

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May 21, 2025

The Klamath Falls dealership was very professional and provided excellent service and provided the vehicle that I wanted and the paperwork was simple and complete and my salesman was extremely informative More

by ROOFMANAGER2002
Recommend Dealer
Yes
Employees Worked With
Sean Kelly. (5) 👍🏻👍🏻👍🏻👍🏻👍🏻
May 21, 2025 -

Klamath Falls Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

May 20, 2025

They has great communication, they answered questions very well. A good group to work with! More

by KUMEMOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert McLing
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Klamath Falls Toyota responded

Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

May 20, 2025

Quick, easy and all were friendly! I got in and out quick, it was easy and all the people were friendly! More

by kyah14morrow
Recommend Dealer
Yes
May 21, 2025 -

Klamath Falls Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

May 17, 2025

I've had great service, quick and thorough. I had a chipped windshield right before leaving town and they were able to get me in last minute. More

by LILTEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert McLing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025 -

Klamath Falls Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Klamath Falls Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

May 16, 2025

Pretty good felt a little rushed in buying good process more info on vehicle would have been better More

by THOMASHAHN33
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025 -

Klamath Falls Toyota responded

It has been a pleasure serving you, Thomas. Quality customer service is always our number one priority, and we appreciate your candid feedback. Thank you for choosing Klamath Falls Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

May 11, 2025

The work was done. Charge was almost $1800 for less than 4 hours of work, no major parts just fluids and filters. Then at pickup was told the front brakes needed to be More

by YELLOWBIRD440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
May 14, 2025 -

Klamath Falls Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

May 10, 2025

Joe is outstanding. Excellent customer service The waiting area is very pleasant with great coffee. More

by LLYNCH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert McLing
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025 -

Klamath Falls Toyota responded

Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

May 07, 2025

Was very disappointed in the tradein value given for my car. Saw it one week later listed for over 3x what I was initially offered. Made me feel taken advantage of. Almost walked out without purchasing the More

by RAMACA1
Recommend Dealer
No
Employees Worked With
Albert McLing
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert McLing
May 10, 2025 -

Klamath Falls Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

May 06, 2025

Very helpful. ..answered my questions...met promised time They were very friendly and respectful as well as knowledgeable More

by Richarderico
Recommend Dealer
Yes
May 06, 2025 -

Klamath Falls Toyota responded

Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

May 06, 2025

Worked with Cameron and Brett and felt very comfortable with them. Plus the dealership is doing a great job fixing a few things that were found both before and after purchasing the vehicle. More

by WARHERO2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert McLing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Henderson, Cameron
May 06, 2025 -

Klamath Falls Toyota responded

Thank you for choosing Klamath Falls Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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