I've been looking around the NJ, PA, DE, MD area for a few weeks for a diesel truck. Klick Lewis had one so I called. I spoke to either Allen or Alan who was VERY nice and helpful enough to find 3 trucks that met my criteria for a great price. I told him I would drive out the next business day as I live 150 miles away and they were closing soon. I gave him my cell number so he could text me. Awesome. When I called on Monday to let him know I was coming, I was handed to Jon Heberling for the sale, not sure why but no big deal. This is when the BS started. Jon was nice enough, but told me 2 of the 3 trucks were in the shop getting cleaned up or something and no one had the shop key as it was Labor Day. Whatever, these are busy people, it happens I guess, just a mistake. I wanted to make sure the trucks were GM Certified as they were 2015's at a GM dealer so naturally, if they are good trucks there's no reason not to certify them. They were not. The 3y/36k bumper to bumper coverage was over since one truck had 44k miles, one had 38k. That's alarming, but my past car buying experience proves warranties are negotiable and maybe I could get bumper to bumper coverage anyway. I called later in the week to see if they were done, 2 were done and 1 was still being cleaned up but it was the one that wanted the least anyway so I drove out. Jon was nice, showed me the 2015 that was my first choice and took me to the shop to see the other 2015. That one was a MESS. Mud caked under the carpets, trim pieces missing, hubs missing, and in otherwise beaten up shape. It made me nervous about the other truck that HAD been cleaned up because they were identical and possibly owned by the same person/company. I checked the cleaned up truck under the trim and under the carpets was the same exact caked up mud. This was a bit scary for me as I immediately understood why these trucks were not certified. Jon had told me on the phone that it was because they did want to put money into them to certify them being almost new trucks anyway. That makes no sense. So he set me up for a test drive while they appraised my trade-in. The truck was rattling from the front right wheel while moving and a different rattle happened from the left when I hit any bumps. A warning came on about a rear turn signal being out as well. WHAT!? Jon agreed this was a problem and would be taken care of by way of certifying the truck to extend the warranty coverage for a year and 12k miles. So NOWWWWW they'll certify the truck, of course. Fine. But I wanted to drive the 3rd truck, a 2014, just to see if that was any better. It was certified, which was comforting. It turned out to be a nice truck, but for only a couple thousand more I could have the 2015 which was the new generation model. When we finally sat down, Ron Urich came to help with the sale. I tried to press for 2 years of bumper to bumper coverage considering there were so many problems already, who knows what the future holds. Not an option. At all. Whatever, let's see the numbers after trade-in, taxes, and tags. When he gave me the offer sheet i noticed they offered me $3,500 for my trade. I was offered $7,500 the week before from a different dealer in MD BEFORE negotiation and was offered $12,000 yesterday from a dealer near me in NJ. $3,500 was an insult, My truck blue books for $10k, they were taking advantage of the fact I drove 150 miles. After arguing, Ron Urich would not budge so I told him I can't just GIVE my truck away, I wanted fair value for it. I would have taken even 6,000 but he offered me NOTHING. Little did they know how badly i wanted to buy the truck as I am sick of being shafted by sneaky dealers. They are just another dealership quietly screwing you with a smile on their face. Ron is a total jerk, and Jon either plays stupid or isn't dedicated enough to his job to test drive a truck that someone is driving 3 hours to come buy. WOULD NEVER, WILL NEVER do business with again and I strongly suggest others heed my advice. Not my first rodeo, I've bought some good ones, some bad ones, and everything in between. Shame I drove so far for one of the worst experiences I have ever had.
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