I came in on Friday, just "browsing" for a new car. My current vehicle is still in great condition, so there was no urgency to purchase a new car asap. I met Nate Gaugler and he took me for a test drive in an E class. It was awesome. He was very professional and knowledgeable about Mercedes. We discussed some numbers, but as I said I had no intentions on buying that day, so I advised that I would follow up. I received a call from Nate on Saturday with an AWESOME deal that I just couldn't pass up. Needless to say on Saturday afternoon I was leaving work to head down to get my car. After looking at several cars, BMW, Audi, etc. The only dealership that delivered as they promised was Knopf. I didn't feel pressured or rushed into anything. After all the paperwork was done, Nate took me to my new car to show me how the features work, even paired my personal and work cell phones for me. I must admit I didn't receive such stellar service when I purchased my BMW or Acura. Looks like Knopf Auto has gained a customer for life!!!