Koch Bethlehem Ford

Service manager DUD My wife and I have purchased two preowned cars from a wonderful sales person Doug. We have had both serviced and the service has been done well. Pro My wife and I have purchased two preowned cars from a wonderful sales person Doug. We have had both serviced and the service has been done well. Problem has been the "seeding" looking service desk area and the service manager who has no personality and should be changing oil rather than dealing with custommers! More

Worst customer service and car purchase to date. I purchased a used car with low miles at this location for a somewhat reasonable price, a little overpriced but not too horrible, as well as their 2 y I purchased a used car with low miles at this location for a somewhat reasonable price, a little overpriced but not too horrible, as well as their 2 year extended warranty. From the moment I took this care home it has been nothing but issues and excuses from them as to why they can't cover it. The AC was broke (had to fight with them to honor their word to fix it), the sway bar broke, almost causing me to crash and the brake lines were so rusted that they leaked causing the brakes to fail, once again almost causing me to crash! Oh and I discovered my horn is broken as well when I tried to use it to alert other cars that I can't stop! They also failed to inform me of an open recall on my car that caused the ignition to turn off, while driving, which yup you guessed it....almost caused an accident. Through all of this they have been horribl! Repairs are costly and each repair has taken a month for them to complete, even though they say I'll have it back within the next week of dropping the car off. Worst purchase ever. Best part, I have only had the car a little over a year! More

BETHLEHEM FORD IS THE BEST My relationship with Bethlehem Ford began with the service dept. and the Henninger brothers. I took a chance but found the service to be outstanding, My relationship with Bethlehem Ford began with the service dept. and the Henninger brothers. I took a chance but found the service to be outstanding, reliable, accurate and cost effective. Brian Henninger continues to be my go-to-guy when I need car help. He's very professional, friendly and knowledgeable. He knows my cars and will yours too. My service dept. relationship led to my connection with the sales dept. Needless to say no matter how well your car is maintained it will start to wear out when you drive 120 miles per day. For another car I worked with Dave Schrader. He was respectful, pleasant and seemed to know his stuff. I explained to him basically what I was looking for and the price range. Within days he had found it. Since I was very happy with my experience, my car, Dave and Bethlehem Ford I have gone back to Dave and the dealer not once but 2 times. I've leased a 2014 Escape and a 2016 Fusion. Dave is also very professional, knowledgeable, understanding and friendly. Bethlehem Ford showed me a lot during these transactions by staying out of the way and accepting what Dave and I agreed to. I highly recommend Brian, the Service Dept., Dave, the Sales Dept., and Bethlehem Ford to everyone. More

Leased a 2016 Fiesta ST I am, without a doubt, a car salesman's worst nightmare. I do inordinate amounts of research on the car, finance, inventory, invoice pricing...everyth I am, without a doubt, a car salesman's worst nightmare. I do inordinate amounts of research on the car, finance, inventory, invoice pricing...everything. Then i walk into the dealership toting a laptop with a spreadsheet i built to calculate amortization or lease payment on the fly. As expected, the other dealerships i went to frowned upon my laptop. Argued tooth and nail that my spreadsheet was wrong and that they were the experts so their inflated numbers were right. And by inflated I'm talking $40-60 more a month than my spreadsheet was spitting out. I went to 4 other dealers before finding the exact model i wanted at Bethlehem Ford. Dave Schrader meets my wife and I in the parking lot. He knew exactly where it was and even knew where the two other examples were. A good start. Now I'm a dark skinned individual & have become accustomed to dealerships treating me like I'm stupid or criminal...as the previous 4 dealerships had done. And being that some parts of PA have a rep for intolerance, I expected the worst. Dave was nothing but respectful and pleasant. He even left us alone with the car running while he went back inside for the gas card. I mention that because a similar scenario came up at one of the other dealers and the guy actually shut the car down and took the key leaving me to wait for him in a car with no heat...because, ya know, i was gonna steal it :/ During the test drive, Dave was quiet until we asked a question. Most salesman fill your ear with nonsense but he just sat in the back and let me drive the thing. Only speaking to give directions or correctly answer our questions about the car. Refreshing. The first guy i test drove with in NJ (Fullerton Ford) was clueless about the car (wipers threw him off) and was spewing nonsense the whole time. After the test drive, we sat at the table to talk numbers. I went in armed with my Truecar estimate and trusty laptop. Dave wasn't too happy, as expected, but never did he push back or try to downplay my spreadsheet. He went back and forth to the finance guy 3 times as i kept challenging the numbers. Finally the finance guy comes out. Kevin, i believe. I explain to him that there is a miscalculation in his numbers or mine. Much to my surprise, Kevin swings the laptop so we can both see it and we worked on my sheet together until every single line item added up to what i expected. He was COMPLETELY transparent. Not at all argumentative. Went out of his way to explain every calculation. He even came back to me after we had agreed on a deal to explain that the price of the car had changed. Last thing you wanna hear right? But he just came to explain he reduced one of their charges so that my monthly wouldn't change. Huh? No window etching charge or fairy dust waxing? An honest finance guy? No way. Not only honest, he went out with us where i showed him a few concerns i had with dirt in the interior and on the paint. He personally made sure the problem areas were done right by doing them himself! A finance guy! My salesperson Dave, poor guy, even washed the car because the usual staff had gone for the day. Overall, I've purchased 10+ cars from dealerships and have hated each and every one of those experiences. My experience with Bethlehem Ford was exemplary. From the test drive to the negotiating to the end game, all was, dare i say, almost enjoyable. I'm not a Ford guy by any means and only bought the Fiesta ST to fit a very specific need no other car could. But after dealing with Bethlehem, i wanna be a Ford guy just to get another car from them. It was that painless! More

Purchasing a New Ford F150 Went to numerous dealerships looking for a truck to pull our camper. We purchased from Bethlehem Ford because of their experience great price and EXCE Went to numerous dealerships looking for a truck to pull our camper. We purchased from Bethlehem Ford because of their experience great price and EXCELLENT customer service . We dealt with Dave Schrader and Chris Wildt and I highly recommend them !!! Thank you gentlemen for all your help and experience ( not to mention patience in 2 degree weather and hot coffee !) Great people from start to finish ! More