My Review Of Koeppel Mazda:
If you do business with Koeppel Queens Mazda, don't assume any verbal assurances or Internet offers will be executed in your final paperwork. Be sure to check everything carefully. We made the mistake of going in a time crunch (we were overtired and needed a new car to leave on a vacation!). Our salesman, Francisco, unfortunately for us, left us waiting around most of the day and ended up telling us one thing and doing another. He folded the paperwork, and distracted us while we signed it, in such a way that we did not realize we were being hoodwinked.
We feel foolish to allow ourselves to be tricked into paying a higher price than the "Internet" price we were emailed about by this dealership. We were also assured by a very confident Francisco that he could and would get us another half point off the interest financing. He assured he would have the interest rate lowered at the time we signed the agreement which he never countersigned. We actually thought he would send us a revised and corrected agreement after we left with the car to go on vacation. Sadly for us, ethics, honest professional behavior, and valuing long-term customer relationships is not what we found at this Mazda dealership. The service department was the same way. Don't assume they perform the services as promised. In a minor, but telling, example, they did not even refill the fluids a standard part of the "check-up". I also had to make a second trip there two days later because there were problems with all four tires!
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