Koeppel Mazda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Koeppel Mazda:
Went there to get a car spend some time liked the car, and started the problems.Worst ever experience in my life. too all: Stay away from this dealer. The only thing they tried is to rip off. employees have no manners or respect to customers.
I am not writing more because then i will have to curse them out. sooo controlling the anger. and i am going to complain to FTC and any othe consumer agency.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Koeppel Mazda:
My experience at Koeppel Mazda was mediocre at best. I came in for a 30,000 mile service. First, I couldn't even figure out where I was supposed to bring my car (the only apperent place was on the sidewalk outside the service department). Once there, they were slow to responde to my presence. The service attendant spoke softly and was difficult to understand. The work took much longer than I expected. After the work was done, there was no explaination of the services provided (except the paperwork which has everything abreviated in obscure jargon). I later realized, after examining the paperwork in more detail, that they placed the wrong kind of oil in my car. When I called and complained about it, they said they would be happy to replace the oil, but I'd have to pay for the oil change at the normal rate. I found the whole experience to be unsatisfactory.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Koeppel Mazda:
Saw a car I liked on a Sunday, I called the second day, discussed with the "sales manager", settled on a certain price + DMV fees + sales tax, clearly specified, no other BS fees involved.
When I went to pick-up the car, they threw in a delivery fee of $495 and a prep fee of $345. So, "only" $840 over the negotiated price. Even after avoiding some of their gimmicks, I was willing to pay the $495 and just get the hell out with the car, but no, they wanted the $345 also. So I walked out.

Oh, and I forgot to mention, Sunday when I first saw the car, the super-nasty sales representative Cynthia barely wanted to give me the key and she immediately wanted the key back when I said I wanted to negotiate the sticker price. This was a used car.

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