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Kolar Chevrolet Buick GMC Cadillac

Hermantown, MN

3.4
51 Reviews

4770 West Arrowhead Road

Hermantown, MN

55811

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Showing 51 reviews

February 21, 2021

I have been servicing my vehicles at Kolar for the last 2 years. Everyone is always kind and knowledgeable. The dealership is always clean and inviting! More

by Hocking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristin Reinsch, Ashton Hocking
February 20, 2021

Purchased my 3rd Silverado from Kolar Chevrolet. Excellent experience in sales and with service!! Would recommend to anyone shopping for a vehicle or in need of service More

by pcoleman77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristin Reinsch, Ashton Hocking
February 18, 2021

Great experience, was out of town and our check engine light came on. Drove right to the dealership and they checked it out to make sure that it was safe to drive. Thankfully it was due to the cold weathe More

by Eliza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristin Reinsch, Ashton Hocking
February 07, 2021

Purchased a van from Kolar of which the engine light came on during the ride home. Our mechanic said it's a $2-3k repair and it appeared as though someone had been looking at it. Kolar would nat take the van More

by lindsayf1984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kristin Reinsch, Ashton Hocking
January 31, 2021

Bought a 2013 GMC Sierra 1500 Denali from Kolar. Right after buying the truck I had a piston slap. Brought the truck in under warranty and they said nothing is wrong. My husband (whose a mechanic) told me More

by Gretta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cannot remember names
December 02, 2020

I came to Kolar to look at a car. My salesperson Ryan K I came to Kolar to look at a car. My salesperson Ryan K was AMAZING. When I inquired he took time to send me a short video showing me the car and get More

by Nicki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan K, Brad and Dave
February 13, 2020

Scratch in on my hood. Noticed a scratch on my hood. Apt on a Friday I called on a Monday and called later on in the week. Was told the service manager was looking at the ta More

by sheilasifferath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No Idea
Feb 20, 2020 -

Kolar Chevrolet Buick GMC Cadillac responded

Hello Sheila, I apologize for the lack of communication on our part. It was not our intention to mislead you or waste your time traveling down to the dealership. It sounds like there was some confusion on our part due to my extended absence from the dealership. Myself and the Parts and Service Director reviewed the recordings of your vehicles whole stay at the dealership and there was no sign of damage upon entering or leaving. Again I apologize for the confusion and frustration, I will reach out to you to discuss further. Thank you.

Feb 20, 2020 -

sheilasifferath responded

If there was any call back on your part you would have been told that was the second time your dealership touched my hood. My husband and I never touched it. I told the lady I meet with about that appointment. I also told Liz I wanted to see the tape. I don't even know who you are I was never even told you name. If that is not a huge lack of customer service I don't know what is.

November 18, 2019

I bought a 2013 Subaru Legacy in July 2019. When I test drove it with the salesman, Jeremy, I noticed a hesitation with acceleration. He said it was lot rot. The, later that week we noticed the car was usi More

by CMT
Recommend Dealer
No
Employees Worked With
Jeremy First, Damien Hansen
Nov 22, 2019 -

Kolar Chevrolet Buick GMC Cadillac responded

Thank you for taking time for letting us know how your experience was. Used vehicles are sold as is and we do disclose everything that was found on the inspection. Unfortunately internal engine concerns are not always discovered on inspections. We will touch base with Demian your finance manager and ask him to reach out to you.

November 16, 2019

Most unexperienced service staff I brought my 2015 Silverado in October 28th for transmission issues, and it was finally looked at on October 30th. Brent the service advisor called st More

by Krenke2529
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Brent Leeche, Kristin Reinsch
Nov 22, 2019 -

Kolar Chevrolet Buick GMC Cadillac responded

Hello Shaun, I'm sorry that you had such a frustrating experience, our intention is to be transparent and helpful when you come to us for service. Unfortunately we did not have a loaner vehicle available. Due to the GM strike there are many customers that have essential parts that were not readily available leaving our fleet exhausted. After you reached out to me I immediately contacted our Courtesy Transportation Manager who called you and attempted to obtain a rental from another company, none were available at the time and you were placed on a waiting list. Your parts were back ordered through GM and so I reached out to GM to expedite your part based on your vehicle undrivable and no rental being available. The parts department called dealerships until they found one that would send us theirs. Everyone was working hard to ensure you were inconvenienced the shortest amount of time possible. Your feedback on communication is important and we will use it to be better in the future. Thank you for the review.

May 23, 2019

Worst experience at a car dealership Worst dealership ever. Walked after being ignored for 10 minutes. Finally had to ask for help. After being walked over to the sales managers. The firs More

by jduluth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
all sale mangers, Kristin Reinsch
Jun 03, 2019 -

Kolar Chevrolet Buick GMC Cadillac responded

Hello Jonathon, We've reached out to you to discuss your recent experience and keep getting disconnected. Please give us a call! Thank you for your review.

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