Kolosso Toyota - Service Center

Had my truck in for service Oil and tire rotation. When I got on the highway hauling a 3000 LB trailer I noticed a noise come from the front end almost seemed like a hub. Well 140 miles later my LUG NUTS I got on the highway hauling a 3000 LB trailer I noticed a noise come from the front end almost seemed like a hub. Well 140 miles later my LUG NUTS and TIRES almost came off my truck and could have KILLED my passenger and I. As well as anyone in oncoming traffic. I would not recommend there service as they are not taking responsibility for doing anything wrong. I didn’t have this issue before I went in there. Bill kolosso himself said I can fix it myself!! Wow what bad service!! More

Laurie is awesome! She makes bringing your car in for service a breeze! Thanks For all that you do Laurie, you are amazing at your job!- Isaiah service a breeze! Thanks For all that you do Laurie, you are amazing at your job!- Isaiah More

Oil change First oil change with 2019 RAV4 . Everything went smooth. The original people that helped me find my vehicle all came out and greeted me with open arm First oil change with 2019 RAV4 . Everything went smooth. The original people that helped me find my vehicle all came out and greeted me with open arms! Michelle,Dave and Jim, the best. I will be back and in 2 1/2 yrs, get a new one! ?? this place! More

Our 2nd RAV4 in 2 months I was so pleased with the RAV4 that Michelle Nelson sold us us for my wife that we looked for a new vehicle for me when We took my Prius in for servic I was so pleased with the RAV4 that Michelle Nelson sold us us for my wife that we looked for a new vehicle for me when We took my Prius in for service. She had A RAV4 limited that was exactly what I needed-a higher seat and voice activated Bluetooth phone. It’s great to work with the sales and service people at Kolosso. It is a wonderful experience every visit. More

Mike is a great salesman Mike was a great help with our running boards. With Mikes help we were able to get the boards at the price he quoted and the work was impressive. Mike was a great help with our running boards. With Mikes help we were able to get the boards at the price he quoted and the work was impressive. More

New Highlander Mike is a fabulous salesman he has helped us with the process of buying our new car. And now he is helping us with the services of that car. Mike is a fabulous salesman he has helped us with the process of buying our new car. And now he is helping us with the services of that car. More

Ding Repair Purchased new vehicle at end of June and 2 weeks later got a ding. Toyota was able to remove the ding and at no cost to me. Great service! Purchased new vehicle at end of June and 2 weeks later got a ding. Toyota was able to remove the ding and at no cost to me. Great service! More

Marvin Michel Marvin was an exceptional salesman. Very informative about vehicle and buying options(lease). Very personable and friendly. Will look for him next vis Marvin was an exceptional salesman. Very informative about vehicle and buying options(lease). Very personable and friendly. Will look for him next visit when auto shopping More

Disappointed My husband and I have had our vehicles serviced here for years. We were satisfied until recently. After a routine job of changing fluids on our RAV 4 My husband and I have had our vehicles serviced here for years. We were satisfied until recently. After a routine job of changing fluids on our RAV 4, we had problems. We drove the RAV to the closest repair facility and were told the plug for the fluids was missing and the the fluids were not there. The only time that plug was touched was when the vehicle was serviced. When we contacted Kolosso Toyota in Appleton, they offered to tow the vehicle in at their expense to check out the problem. Upon inspection the service manager refused to admit culpability. We insisted on a replacement of the affected part. We were not treated as loyal customers. It was implied that we had caused this problem ourselves. We have always trusted this service department. We have always relied on them and paid for the services to our vehicles. Finally, management agreed to replace the part and split the bill with us. Ten days later, the vehicle was ready for pick up. The replacement part was not new, but from a junk yard. We were charged for half of the towing. We are unhappy. They have lost our business for this vehicle as well as my Prius. We cannot trust them to stand by their work. More

Amazing Service Department I own two vehicles purchased new from Kolosso Toyota and was happy with the service every time. Bruce Stienke is amazing and we will purchase from him I own two vehicles purchased new from Kolosso Toyota and was happy with the service every time. Bruce Stienke is amazing and we will purchase from him again. But, I need to take a moment to mention an amazing service writer - Laurie in service has always been amazing when I've gone in to have my vehicle serviced but, when I called in a panic this week because I realized my Toyota Care expired and we were about to leave on a long trip (3+ hours from home) I called to see if I could possibly purchase Toyota Care Plus without driving to Appleton (I live about an hour away), Laurie understood my concern and worked quickly to draw up the paperwork (despite probably having a dozen other things to do) for me, she then called me for payment and mailed the papers to me so I would have them for the trip. The entire experience was hassle-free for me, and solidified why I choose to drive the distance I do for purchase and service of my vehicles. Kolosso is amazing at every turn! More