Koons Easton Toyota

My salesman Lewis Scott was a big part of why I made my purchase. He sent me a walk around video that got me interested. That got me to go and take a look. And the vehicle I purchased is really nice! Tha purchase. He sent me a walk around video that got me interested. That got me to go and take a look. And the vehicle I purchased is really nice! Thanks Lewis! More

It took 3 visits, 1hr, 2. 5hr & 1hr to get one parking assist sensor bracket replaced. I had had the problem diagnosed at another dealership while traveling. I called Koons S 5hr & 1hr to get one parking assist sensor bracket replaced. I had had the problem diagnosed at another dealership while traveling. I called Koons Service and gave the part numbers needed to Kevin who assured me he would order them. I showed up for the service appt, waited an hour to finally learn there were no parts. Second visit it took 2.5hr to determine that they had the sensor but not the bracket. Finally fixed on 3rd visit. It is annoying that Service & Parts don’t communicate. As a customer, I expect that Service will manage any parts needs with Parts Dept. but this is not the case at Koons Easton. When I called Service to check availability of a part that they ordered & will install, I was immediately transferred to Parts (this has also happened several times in the past on recall items). No single point of contact for the customer here. The only positive interaction I’ve had at this dealership was with Rachel Coyne. More

Great selection of new and used vehicles. I found exactly what I was looking for. The only hiccup was a slight delay in financing, but overall my sales person Christian did a great job. I found exactly what I was looking for. The only hiccup was a slight delay in financing, but overall my sales person Christian did a great job. More

Top-notch experience from beginning to end. Christian, my sales rep, was outstanding—friendly, knowledgeable, and never pushy. He made sure I understood every part of the process and helped me Christian, my sales rep, was outstanding—friendly, knowledgeable, and never pushy. He made sure I understood every part of the process and helped me find the perfect car. The entire team was professional, and the process was quicker than I expected. I felt genuinely valued as a customer—highly recommend this dealership! More

I'm thrilled with my new SUV! Everyone at the dealership was courteous and made the process super easy. Special thanks to my sales rep Christian who walked me through every detail Everyone at the dealership was courteous and made the process super easy. Special thanks to my sales rep Christian who walked me through every detail. More

Everyone there was friendly and knowledgeable, I was especially appreciative of how easy the made it for me to reschedule when a schedule conflict came up ! especially appreciative of how easy the made it for me to reschedule when a schedule conflict came up ! More

The service and sales departments of this dealership are first-rate. Every single interaction I have had in the past eight years has been customer-focused & pleasant. first-rate. Every single interaction I have had in the past eight years has been customer-focused & pleasant. More

They were pretty good. Rachael was extremely pleasant and helpful. That is all I can say! Word min! Rachael was extremely pleasant and helpful. That is all I can say! Word min! More

Two and a half hours to get a oil change and then they didn't top all my fluids off didn't top all my fluids off More

The service is excellent. The concieree service is very helpful for the senior citizens. A very well run dealership. The concieree service is very helpful for the senior citizens. A very well run dealership. More