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Koons Easton Toyota
Easton, MD
306 Reviews
Koons Easton Toyota specializes in the sales and service of Toyota and Scion vehicles along with full-line certified pre-owned. Koons is proud to serve customers in all Eastern Shore of Maryland communities, including Salisbury MD, Cambridge MD, Seaford MD, and Milford DE.
Jim Koons Automotive is a family-owned and operated automotive group since 1964. With 31 franchises in 22 locations in the Washington, DC area, including Maryland, Virginia and Delaware, Koons is on the Top 15 list of largest automotive groups in the U.S., and one of the largest online dealers in the nation. Koons was named one of Washington Business Journal’s “Best Places to Work” in 2009, 2010, 2011 and 2012. Krystal Koons is the official spokesperson for Jim Koons Automotive Companies.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 7:30 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
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Showing 306 reviews
June 03, 2025
It took 3 visits, 1hr, 2. 5hr & 1hr to get one parking assist sensor bracket replaced. I had had the problem diagnosed at another dealership while traveling. I called Koons S 5hr & 1hr to get one parking assist sensor bracket replaced. I had had the problem diagnosed at another dealership while traveling. I called Koons Service and gave the part numbers needed to Kevin who assured me he would order them. I showed up for the service appt, waited an hour to finally learn there were no parts. Second visit it took 2.5hr to determine that they had the sensor but not the bracket. Finally fixed on 3rd visit. It is annoying that Service & Parts don’t communicate. As a customer, I expect that Service will manage any parts needs with Parts Dept. but this is not the case at Koons Easton. When I called Service to check availability of a part that they ordered & will install, I was immediately transferred to Parts (this has also happened several times in the past on recall items). No single point of contact for the customer here. The only positive interaction I’ve had at this dealership was with Rachel Coyne. More
by G
Employees Worked With
Kevin? Rachel Coyne
June 02, 2025
I'm thrilled with my new SUV! Everyone at the dealership was courteous and made the process super easy. Special thanks to my sales rep Christian who walked me through every detail Everyone at the dealership was courteous and made the process super easy. Special thanks to my sales rep Christian who walked me through every detail. More
by Debrawinslow23
Employees Worked With
Christian Holbrook
April 23, 2025
Everyone there was friendly and knowledgeable, I was especially appreciative of how easy the made it for me to reschedule when a schedule conflict came up ! especially appreciative of how easy the made it for me to reschedule when a schedule conflict came up ! More
by Gore5143
April 11, 2025
The service and sales departments of this dealership are first-rate. Every single interaction I have had in the past eight years has been customer-focused & pleasant. first-rate. Every single interaction I have had in the past eight years has been customer-focused & pleasant. More
by Anne Cole Johnston
Employees Worked With
Christian Holbrook; Benedict Massey; Brad (Finance)
April 02, 2025
They were pretty good. Rachael was extremely pleasant and helpful. That is all I can say! Word min! Rachael was extremely pleasant and helpful. That is all I can say! Word min! More
by llynch
Employees Worked With
March 22, 2025
Two and a half hours to get a oil change and then they didn't top all my fluids off didn't top all my fluids off More
by ciotola.57p
Employees Worked With
March 12, 2025
The service is excellent. The concieree service is very helpful for the senior citizens. A very well run dealership. The concieree service is very helpful for the senior citizens. A very well run dealership. More
by Midge
Employees Worked With
March 05, 2025
Rachel Coyne was extremely accommodating and informative on what needed to be to be done to my car. Waiting room comfortable. on what needed to be to be done to my car. Waiting room comfortable. More
by Debe
February 28, 2025
Tanner and Justin totally made the process of buying my 2025 Tundra a breeze. They went above and beyond to negotiate everything before I even stepped foot in the dealership. I was in and out in an hour, a 2025 Tundra a breeze. They went above and beyond to negotiate everything before I even stepped foot in the dealership. I was in and out in an hour, and I couldn’t have asked for a better experience. More
by Jeremy
Employees Worked With
Justin, Tanner
February 28, 2025
2nd purchase from this dealership and after a lot of negotiation I am satisfied with the deal. The sales person Tanner was very good but the managers are just ok negotiation I am satisfied with the deal. The sales person Tanner was very good but the managers are just ok More
by Arshad
Employees Worked With
Tanner
