Koons Easton Toyota

I apologize to Chris Willis. If it is possible to replace this review with my previous review, I'd appreciate it. He was very professional and couteous through the complete sales process. I entered replace this review with my previous review, I'd appreciate it. He was very professional and couteous through the complete sales process. I entered a review and was confused on the ratings. This is an updated review. I will be buying my next car through Chris Willis an Easton Toyota. Thanks again for the great service. Rocky Parish More

I bought a FJ Cruiser (used) from Koons Easton Toyota Scion recently and have to say that it was an excellent experience. I found the vehicle on the internet, made arrangements to see it and had all que Scion recently and have to say that it was an excellent experience. I found the vehicle on the internet, made arrangements to see it and had all questions answered very professionally through email. I also received a phone call and had been given names of individuals to ask for when I arrived. I arrived at a time when one of the individuals (Jan) was not present. Chris Willis, one of the sales representatives, stepped in with permission from the manager and took me for a test drive. He was very knowledgeable about the FJ and the other vehicles I had interest in. He was able to speak to the pros/cons and presented the information very objectively. I did not feel like he was trying to influence me. There was no stress and no pressure. When discussing numbers, value of my trade in vehicle and other costs involved, I felt Chris was very honest and worked with the Easton Toyota Team and John to get me a great deal. I got a great car, a great deal, and it was a great experience. My thanks to Chris Willis for listening, providing excellent information and for working with the Easton Toyota Team. I will definitely recommend Koons Toyota and Sales Rep Chris Willis to friends and anyone out there wanting a no-stress/no pressure experience buying a vehicle. More

I showed up to buy a truck, the test drive didn't go so well, the vehicle died at the gas station when we were putting fuel into the vehicle. After a 20 wait the service team showed up and jumped the tr so well, the vehicle died at the gas station when we were putting fuel into the vehicle. After a 20 wait the service team showed up and jumped the truck. As it turned out the battery cables had a great deal of corrosion and they were also not properly tightened. We also discovered the battery was not properly secured, this was due to a missing hold down bracket. They advertise a 100+ point inspection on every used vehicle and somehow this was missed by their service team. After the test drive was over I told Ricky (Sales Manager) that I wanted to buy the truck, my only concern were the bald tires, I don't know how they were able to properly (MD State) inspect the vehicle with the tires that were on the truck (remember the 100+ point inspection?). He agreed to replace the tires and flush the transmission, we shook hands and agreed we had a deal at the asking price. He informed me the dealership was losing money on this truck and he wanted me to finance the transaction through his dealership. I agreed so long as his rate was competitive with the rate I was receiving from PENFED. Our next appointment was the following day, this when were going to fill out the paperwork and drop off the check. I showed up on Saturday and much to my surprise the truck had new tires, I was told they were going to be replaced on Monday but they were able to get it done ahead of schedule, however, they were unable to replace the transmission fluid because they were out of fluid, I don't know how this would happen but it did. I followed up on the repair that was supposed to be accomplished with the battery hold down bracket. As it turns out the bracket was not replaced and the battery was still unsecured in the engine compartment. I was in with the finance person (Loren) signing the paperwork for the truck when he informed me that due to my high credit score I was going to get their best rate, 4.99%. I told them I had a loan standing by with PENFED at 1.99% and that a 3% difference was unacceptable. I informed them at this time that I would be back on Monday with a check from PENFED. On Monday I made all of the calls to the bank, coordinated with my salesperson and sent them a copy of the bank draft at 3:45. I followed up with 3 phone calls and left 1 voicemail. I received an email reply from the Loren saying everything was "cool" and we would talk Tuesday morning. Tuesday morning I called down to the dealership to speak Loren and I could not reach him, I spoke to my sales person and she informed me that there was an issue with the truck. Apparently someone at this very small dealership had sold the truck the previous night. I do not know how this could happen because I has sent a bank draft the day prior and Loren said he received the draft. Enter Mark Thursby, he contacted me and essentially said I was SOL. He wished he had a used car machine that could reproduce the exact same vehicle that was sold out from under me but he didn't. He confidently assured me that he would investigate what happened and give me a call in a day or two. Its been a week and he has not called. And frankly, that's piss-poor customer service. This dealership receives poor marks for the following areas: Integrity Customer Service Maintenance Repair / Discipline This dealership is slimy at best and I wonder what corporate headquarters would think of their conduct given the circumstances I listed above. More

i was ready to purchase a 2013 Toyota Rav 4 and I walked out of the dealership with nothing. We sat for 3 1/2 hrs.. we had agreed on the truck, the color, and the price and since they didnot have what I wa out of the dealership with nothing. We sat for 3 1/2 hrs.. we had agreed on the truck, the color, and the price and since they didnot have what I wanted in stock they had locate me one. They attempted to put me in anpther color other than Black which I had requested. I was told this blue one was on order and could be there Monday. I explained I dodnt like the color and again wanted Black. It didnt seem to be a problem until they came to me saying "we are so sorry but the price we gave you is $1900.00 off in our favor. Really?? He acutally offered cross bars on the roof rack to make up for it.No that doesnt cut it $100.00 cross bars dont make up for a $1900.00 mistake. I have never been so angry especially after being totally insulted when they tried give me hardly nothing for my trade in. I could have scraped the truck and gotten more than they offered in the beginning. Suddenly they came up 3 times what they orginally offered. But its ok because I got the last laugh I went to another dealership, got what I wanted at the price I wanted and they gave 4 times what they orginally offered me for my truck and I didnt have to argue with them. I have and will tell everyone I know to stay away from these crooks!! and the blue truck they offered me and were attempting to pass off as new was a loaner car.. I wasnt paying for a used truck I wanted new! Beware!!!!!! More

I had the best experience dealing with a car dealership. The entire staff took the extra mile to get the color I wanted on my new 2013 Corolla. I received a fair price for my trade and payments was under my The entire staff took the extra mile to get the color I wanted on my new 2013 Corolla. I received a fair price for my trade and payments was under my planned budget. Will recommend your dealership to my friends. Thanks again. More

I really wanted a GMC terrain and found the exact one that I wanted (used) a 2012 for $25,400 w/only 29,000 miles at Koons in easton md. I was currently driving a 2009 subaru impreza (bought new) that ha that I wanted (used) a 2012 for $25,400 w/only 29,000 miles at Koons in easton md. I was currently driving a 2009 subaru impreza (bought new) that had 98,000 miles on it and some minor scratches but well kept otherwise and had it appraised at $5,500 by another dealer in the area of town where I live. So I had been talking back and forth with a guy named Mark in sales. I told Mark I couldn't come look at the car that day (which was Thursday) and that I'd have to come Saturday and just hope it was still there. Mark then tells me they won't have the GMC anymore because they will be selling it to another dealer saying it had already been in there possession for 5wks and they usually don't hold on to vehicles that long so I would have to come that day. I didn't want to miss out on a great car and a great deal so I changed my schedule so that I could make the trip to easton. Trying to be proactive I had Mark run my credit before I made the 2 hour drive. I spoke with him about all kinds of things as well like my trade in value for my current car hoping to get at least $5000 and then put down $1000. So I had my credit score ran prior to arriving to speed up the process of things also so that mark could give me kind of an estimate of what rate he could get me financed at. So he called me and told me "wow!" .."your credit is really good shouldn't be a problem at all getting you financed at a really low rate and payments at no more than $370 a month".(my credits in the high 700s) I then told him I want to be financed at a 60 month term and if that would still be the number we can work with and he assured me not a problem. So I made the trip to Koons in easton right after work and it took me a little over 2 hours to get there so I was tired but really excited to see this terrain! I was greeted by a very nice guy named Joe who spoke with me a little then showed me the terrain and let me take it for a drive. After showing me the car I was then greeted by Mark. Mark tells me he can only give me $3000 for my subaru and that it wasn't worth anymore than that. I was shocked and knew right away that was so not right but kept my cool. He walks away and comes back again and shows me a plain sheet of paper with 3 different financing options. He had me for 48 months around $780 ...60 months $680 ...and 72 months at $635 monthly payments!!!???? I was so confused. So now I call my father who was a car salesman for over 25 years and is now a loan officer to help explain some numbers to me. Right away my father reminded me that my cars trade in value was $5,500 and said I should just walk away now. So I went back to Mark and told him no thanks. Mark immediately says he can now give me $3,300 for my subaru. I said no way! I said can you work me different numbers and give me more for my car??? Mark then went to the back again and came back with only slightly different numbers still very high putting me at $620 or something for 72 months and thats also with Koons warranty and me at 6.9% financing. I thought to myself ..I'm not great with numbers but I'm also not stupid and I was positive I could get financing way lower than that! So again I call my dad and he again tells me just leave again. I go back once again to Mark say no thanks thats just not going to work. He now tells me he can give me $4,000 trade in value for my subaru and finance me at 4.9% take away the warranty putting my payments at around $485 a month. UUGGGHH!!! ..i was so confused why my payments would still be so high and at 72 months financing which I didn't even want to do!?? I told Mark once again I need way lower monthly payments and I would like to do a 60 months with a trade in for my car at $5,000 and $1,000 down payment. Marks says he can give me $5,500 for my car and finance me at 3.9% for 72 months at $385 and thats the best he could do. I call my dad for the last time and relay all this to him and he now wants to talk to him. Mark gets on the phone with my father and after not even 5 seconds gets off enraged with anger and quickly handed back my phone to me because my father wanted to know where he was getting all his numbers from. Mark then put his coat on and began to bad mouth my father. Well at this point I was so confused and so upset about these numbers Mark kept giving me and after his reaction to my father questioning him I knew exactly why my father wanted me to leave from the start. Mark was trying to pull the wool over my eyes and make a lot of extra money off of me. My father like I said was a car dealer for 25 years and says thats the types of people he could not stand. Mark saw me a young women alone and figured he could make alot of extra money by talking fast and pulling numbers out of the sky. But he was very wrong. I would never give Mark or anyone like him any of my business and I hope I can warn others who he might try to cheat. Mark is an awful unprofessional salesman and nothing but a liar. So its been almost 2 weeks since all that happened and I see that Mark also lied that they were going to have to get rid of the terrain by that friday or saturday and they didn't ...not only do they have it but its now dropped in price! More

I hate going to dealerships because I always feel like the salesmen is trying to sell you something you don’t want. I looked online for about a week until I found the car I had to have at Koons in Easton. the salesmen is trying to sell you something you don’t want. I looked online for about a week until I found the car I had to have at Koons in Easton. Salesmen Thomas Shockley was there as I pulled in the parking lot and with me until I pulled away in the car I wanted. I told him what I wanted and he never tried to change my mind. I have to say he was AWESOME!! I would highly recommend Thomas Shockley and Koons of Easton to everyone. More

I was so relieved and pleased to have a sales person like Stephanie Hunsicker. She made the process of buying a car like a pleasant -"walk in the park" even more, a walk with an excellent guide. She was v Stephanie Hunsicker. She made the process of buying a car like a pleasant -"walk in the park" even more, a walk with an excellent guide. She was very professional and presented us with the information we asked for and anticipated our needs at every juncture. She shared the task with other sales people in order to demonstrate things like the fit of the car when my husband wasn't there to try it on. Requests from me like this illustrate that obviously patience is also her virtue. Stephanie also made sure we were introduced and established a relationship with Krystal Koons the owner of the dealership. Krystal was also very open to our questions and willingly modified some paper work for which we had questions. I have had my "Littlr Red Lobstah" - 2008 Prius for about 10 days and love it ! I have called Stephanie several times with questions, all about little functions I did not yet understand. She is immediate and generous with her responses. I have already recommended this dealership and especially Stephanie to friends and hope to keep the "new car relationship" with this Koons dealership as long as I need it and will definitely call on them if and when I need another car. Enthusiastically Submitted, Deborah Haynes More