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Koons Easton Toyota

Easton, MD

4.7
306 Reviews
Koons Easton Toyota specializes in the sales and service of Toyota and Scion vehicles along with full-line certified pre-owned. Koons is proud to serve customers in all Eastern Shore of Maryland communities, including Salisbury MD, Cambridge MD, Seaford MD, and Milford DE. Jim Koons Automotive is a family-owned and operated automotive group since 1964. With 31 franchises in 22 locations in the Washington, DC area, including Maryland, Virginia and Delaware, Koons is on the Top 15 list of largest automotive groups in the U.S., and one of the largest online dealers in the nation. Koons was named one of Washington Business Journal’s “Best Places to Work” in 2009, 2010, 2011 and 2012. Krystal Koons is the official spokesperson for Jim Koons Automotive Companies.
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6730 Ocean Gateway

Easton, MD

21601

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Showing 306 reviews

February 09, 2025

The staff is very friendly and professional. There is a very comfortable waiting area in the building. More

by bobandfelice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dealt with Rachel Coyne
Feb 10, 2025 -

Koons Easton Toyota responded

Thank you for sharing your experience with us, Bob an Felice! We're delighted to hear that our friendly staff and comfortable waiting area met your expectations at Koons Easton Toyota. We look forward to welcoming you back in the future!

January 31, 2025

Christian and Tanner were extremely patient working with me and my grand daughter. Unfortunately the vehicle we finally found was in the process of being sold when we came in. More

by Nick
Recommend Dealer
Yes
Employees Worked With
Christian, Tanner
Jan 31, 2025 -

Koons Easton Toyota responded

Nick, we're glad to hear Christian and Tanner provided patient service at Koons Easton Toyota. We're sorry the vehicle was unavailable but appreciate your understanding! Let us know if there's anything else we can do for you.

January 31, 2025

My experience was just fine. The service representative was very helpful, Blah, Blah, Blah, Blah. More

by larry.rich321
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
I do not recall the name of the service lady, but she was very good.
Feb 03, 2025 -

Koons Easton Toyota responded

We are thrilled to see the positive feedback. Thank you for choosing Koons Easton Toyota!

January 28, 2025

Rachel was very thorough and friendly. Great communication as well. It’s the only place I take my car. More

by Christina Thompson
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Charlie Cauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel
Jan 28, 2025 -

Koons Easton Toyota responded

Christina, we're delighted to hear that Rachel provided you with thorough and friendly service at Koons Easton Toyota. Thank you for trusting us with your car care needs!

January 24, 2025

I'm surprised that the dealer did not even vacuum the car when they had it for service. And they don't wash it. I understand that, but not vacuuming the car. That's reallisa Bryson, so we'll have a the warra More

by rblynch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Musto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Shull
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Chalupa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Cauffman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Koons Easton Toyota responded

Thank you for your feedback. We apologize for the oversight during your service visit at Koons Easton Toyota and appreciate you bringing it to our attention. We'll work on improving this aspect of our service moving forward!

January 12, 2025

Mike Jacob’s was very personable and never pushy. New the product very well and was very helpful and timely More

by ronald_blank
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Mike Jacobs
Jan 13, 2025 -

Koons Easton Toyota responded

We're delighted to hear that Mike provided you with a personable and helpful experience at Koons Easton Toyota. Thanks for the great feedback!

January 10, 2025

Friendly and very knowledgeable staff. Thoroughly answered all questions regarding our new 2025 Land Cruiser. We would strongly recommend our attentive and proficient salesperson Adam G. More

by Pep
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Gerstorff
Jan 10, 2025 -

Koons Easton Toyota responded

Pep, we're delighted to hear that Adam and Marcus provided such a knowledgeable and attentive experience at Koons Easton Toyota. Thank you for recommending our team, we hope you're enjoying your new 2025 Land Cruiser!

December 30, 2024

Koons Toyota dealership is by far the best! ! So, if you are out and about shopping for a new vehicle. Stop by and ask for Adam Gerstorff he is a five star salesman!! Thank you Adam Gerstorff it More

by abishop367
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Adam Gerstorff
Dec 31, 2024 -

Koons Easton Toyota responded

We're delighted to hear that Adam provided you with a five-star experience at Koons Easton Toyota! Thank you for the fantastic feedback, and we hope you're enjoying your new vehicle.

December 30, 2024

My visit to Koons Toyota Easton was incredible. It was my pleasure to work with Adam as my sales representative. He was very knowledgeable and took the time to explain the process and make sure I More

by Mlump32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam
Jan 02, 2025 -

Koons Easton Toyota responded

We're delighted to hear that Adam and the team at Koons Easton Toyota provided you with such an incredible experience. It's great to know they ensured your comfort and understanding throughout the process. Enjoy every moment in your new ride!

December 30, 2024

Salesman Adam, was very knowledgeable and friendly Took his time explaining and answering any questions I had or still have Will return to see Adam when the time is right to buy More

by Dolphins
Recommend Dealer
Yes
Employees Worked With
Adam G
Dec 31, 2024 -

Koons Easton Toyota responded

It's fantastic to hear that Adam provided such knowledgeable and friendly service at Koons Easton Toyota! We're glad he could assist with all your questions, and we look forward to welcoming you back when you're ready.