Koons Ford of Annapolis

Mike T. was great as usual. They took care of my truck and got me out the door. was great as usual. They took care of my truck and got me out the door. More

Never had a problem with anyone. . Everyone I ever delt with has been polite and friendly. Always someone knowledgeable around to answer a question. . Everyone I ever delt with has been polite and friendly. Always someone knowledgeable around to answer a question. More

My car came out of an oil change with all alarms on and steering not working. Had to be towed to Koons. Everything was fixed but this was a huge pain and I was not able to drive for a weekend since service steering not working. Had to be towed to Koons. Everything was fixed but this was a huge pain and I was not able to drive for a weekend since service was not open. Very disappointed in workmanship on an easy oil change. More

My service was quick and easy. I have been several times and worked with different service advisors. I have been several times and worked with different service advisors. More

I am so pleased with my purchase and for having Mr. Nathan Gray to assist me! He has been so helpful and really made this process enjoyable! I look forward to working with him in the future. In additio Nathan Gray to assist me! He has been so helpful and really made this process enjoyable! I look forward to working with him in the future. In addition, the overall atmosphere of the dealership was pleasant and the salespeople were friendly. More

Always happy that Mike Deas is our service manager. Koons Ford overall has provided a consistently good customer experience. Koons Ford overall has provided a consistently good customer experience. More

Engine light was on. Was charged $167 to evaluate. Now the is off so why did I pay $167? Was charged $167 to evaluate. Now the is off so why did I pay $167? More

Horrible. Had my vehicle for 2 weeks and told me issue was fixed. Got it back and it clearly wasn’t. Took it back and they had it over a week. They lied multip Had my vehicle for 2 weeks and told me issue was fixed. Got it back and it clearly wasn’t. Took it back and they had it over a week. They lied multiple times not knowing I had a dash cam that could see everything and alert me anytime it was moving. The let it sit in the lot without looking at it for days and then looked at it for 20 minutes and claimed they test drove it and found the problem and fixed it this time (something totally different than the first time). Got it back and didn’t even make it out of the parking lot and discovered the problem was still there and in fact not fixed. More

Chuck Greenlee was very friendly, professional and helpful. Purchasing process was easy and fast. Happy with my purchase helpful. Purchasing process was easy and fast. Happy with my purchase More

Chuck was great at getting me to want to buy the car. Of course I went in wanting a Bronco Sport anyways after looking around a bunch on Carfax. He let me drive the car home and was accommodating. I t Of course I went in wanting a Bronco Sport anyways after looking around a bunch on Carfax. He let me drive the car home and was accommodating. I think the only point loss was the cleaning crew. They left blotches of product that looked like it was randomly sprayed and didn't cover things. I had to spend some time cleaning that up. It looked like it rained something glossy in random spots and wasn't cleaned off too well. I also had to wipe of some dirt scuff marks. So I don't have much faith in the detailing team. Dealing with Chuck was the best part and I'd definitely do business with him in the future. The finance talk was what I expected and why I'm afraid of buying cars. They try to make you sign up for things you don't need. I think that's average at dealerships though. It's their job to do so. More