Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Ford of Annapolis
Annapolis, MD
1,524 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,524 reviews
March 29, 2024
David and Earl undstood the issues and challenges to get the appropriate services completed and di a great job. Highly recommend both. Great team to work with the appropriate services completed and di a great job. Highly recommend both. Great team to work with More
by MARKMEDOP
Verified Customer
March 28, 2024
Always great service. Always great service. Always great service. Always great service. Always great service. Always great service. Always great service. Always great service. Always great service. More
by JOSEPH_DETOLLA
Employees Worked With
March 28, 2024
Earl and his team did a great job with the work that was performed. Communication was great. performed. Communication was great. More
by GILESB07
Employees Worked With
March 27, 2024
Actually, my wife drove in and arrived a bit before 7. Service desk guy was extremely rude to her because she had the audacity to arrive before the actual opening time. He could use a Dale Carnegie refres Service desk guy was extremely rude to her because she had the audacity to arrive before the actual opening time. He could use a Dale Carnegie refresher! More
by MDS402K
Employees Worked With
March 26, 2024
I have been going to Koons Ford Annapolis for about ten years maybe. I go because Intrust them with my vehicle which is actually saying, I trust them with my life. I trust them to repair my vehicle properl years maybe. I go because Intrust them with my vehicle which is actually saying, I trust them with my life. I trust them to repair my vehicle properly to ensure I’m safe while traveling wherever I may go. More
by AndeiAnderson
March 26, 2024
The gentleman that helped me was calling his co-worker a F***ing idiot at least 5 times to me a customer. They weren't able to complete the inspection so I had to come back another time to get that done alo F***ing idiot at least 5 times to me a customer. They weren't able to complete the inspection so I had to come back another time to get that done along with my basic maintenance. They also tried to charge me around $130 when I already have a maintenace package that covers all that. They changed the price to $25, but it should've been free of charge. I paid about $2k when I bought my vehicle for that maintenace package, but still get charged. I recently moved to the Annapolis area from Alexandria. Haven't had any issues at other Ford dealerships. Malloy Ford of Alexandria is fantastic. Koons Ford of Annapolis is terrible. Will never go back to this dealership. More
by Anonymous
Employees Worked With
March 25, 2024
Fast courteous service. Truck running well. Will return for my service needs next time. Thank you Truck running well. Will return for my service needs next time. Thank you More
by escher760
March 25, 2024
Knowledgeable and personable salesman. They worked hard to find me exactly the truck I was looking for. The first price offer was on the high side, but they came down nicely in the end. They worked hard to find me exactly the truck I was looking for. The first price offer was on the high side, but they came down nicely in the end. More
by DMCANTOR
March 23, 2024
Derrick, is an excellent salesman he's honest works hard to get you into the vehicle you are buying. to get you into the vehicle you are buying. More
by raymondbrokenbrough
Employees Worked With
