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Koons Ford of Annapolis
Annapolis, MD
1,524 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,524 reviews
March 09, 2024
easy, pleasant, fun! !! customer service excellence, Chuck and Terry wonderful. will get car maintenance there! !! customer service excellence, Chuck and Terry wonderful. will get car maintenance there! More
by betsycooksey123
Verified CustomerEmployees Worked With
March 08, 2024
Dropped my car off the night before for the HVBJB recall. There was a minor issue with flushing the battery coolant which added a day therefore 4 stars instead of 5. No issues with car after it was returned. There was a minor issue with flushing the battery coolant which added a day therefore 4 stars instead of 5. No issues with car after it was returned. More
by KPSHEEHAN
Employees Worked With
Steven Taylor-Watts
March 08, 2024
The entire process from pre-order to pickup was really fantastic. We have always had a good experience here. I am curious about how the service department will be. fantastic. We have always had a good experience here. I am curious about how the service department will be. More
by jeffwvandam
Employees Worked With
Other Employees :
Nice lady, forgot her name though, sorry! Terri maybe?
March 08, 2024
Bait and switch advertising. Lure you in with a great price on a King Ranch but in reality its a lower trim. Lure you in with a great price on a King Ranch but in reality its a lower trim. More
by beau
Employees Worked With
March 07, 2024
The dealership cares about their customers . They kept contact with me so that I knew when to expect the car to be delivered to me. The work was great and the people with whom I talked very fr They kept contact with me so that I knew when to expect the car to be delivered to me. The work was great and the people with whom I talked very friendly. I highly recommend Koons Lincoln of Annapolis to anyone wanting good service. More
by LSEBORG
Employees Worked With
March 06, 2024
I recently purchased a 2024 Ford Bronco from Koons Ford of Annapolis, and I couldn't be happier with the entire experience. The professionalism of the team, led by owner Joe Koons, made the process smooth of Annapolis, and I couldn't be happier with the entire experience. The professionalism of the team, led by owner Joe Koons, made the process smooth and enjoyable. Joe Stewart, the sales representative, was detail-oriented and easy to work with, ensuring all my needs were met. Special thanks to sales manager John Powel and finance manager Andres Zavala for their expertise. I highly recommend Koons Ford of Annapolis for their outstanding service and commitment to customer satisfaction. It's a 5-star experience all around. More
by KARISBAKER
March 06, 2024
Excellent customer service. Prompt attention. Vehicle was ready when promised. Shuttle service was greatly appreciated. Will service at Koons Ford again. Prompt attention. Vehicle was ready when promised. Shuttle service was greatly appreciated. Will service at Koons Ford again. More
by GRCORWIN
Employees Worked With
EL
March 05, 2024
Everyone was very helpful on the day we made our purchase. It was a great experience from star to finish. purchase. It was a great experience from star to finish. More
by dvicino
Employees Worked With
March 04, 2024
There was no xx and everything was straightforward unlike so many other dealerships today it seems. Zach was great and was able to negotiate with us to get a deal we were both comfortable with! so many other dealerships today it seems. Zach was great and was able to negotiate with us to get a deal we were both comfortable with! More
by dominicbarrasso
March 03, 2024
Stopped in to. look / compare. Left with a vehicle. Chuck was easy to work with on the Sales side, Terry on the Finance side. An easy, low stress transaction. look / compare. Left with a vehicle. Chuck was easy to work with on the Sales side, Terry on the Finance side. An easy, low stress transaction. More
by Bandaid069
