Koons Ford of Annapolis - Service Center

Everything was perfect. Will Chikara, my service associate, was especially helpful. Really nothing to improve. Thanks! Will Chikara, my service associate, was especially helpful. Really nothing to improve. Thanks! More

Great service overall. Drop off and service was excellent but pick up was a nightmare. Waited more than 20 minutes for my vehicle and had to remind the staff twice… Drop off and service was excellent but pick up was a nightmare. Waited more than 20 minutes for my vehicle and had to remind the staff twice… More

Mike provided professional service. The experience this time is much better than last time. Thank you, Mike!!! The experience this time is much better than last time. Thank you, Mike!!! More

As expected. Done professionally and in a timely manner. As it should be. A a Done professionally and in a timely manner. As it should be. A a More

Great experience at this dealership! Sales and service were both helpful, Would highly recommend to a friend or family. Sales and service were both helpful, Would highly recommend to a friend or family. More

Scheduling efficient. Wait time minimal. professional Efficient Pleasant knowledgeable advisors Cost effective Wonderful service Positive experience Wait time minimal. professional Efficient Pleasant knowledgeable advisors Cost effective Wonderful service Positive experience More

The work was excellent, but it took a day longer than what I scheduled. I know things happen, but it makes it difficult to get to work without my truck. what I scheduled. I know things happen, but it makes it difficult to get to work without my truck. More

Poor customer service. The dealership had the vehicle for over 2 weeks and failed to notify me that the vehicle was ready, they found nothing wrong with the vehicle. Upon p The dealership had the vehicle for over 2 weeks and failed to notify me that the vehicle was ready, they found nothing wrong with the vehicle. Upon picking up the car, the service rep could not find the keys to the car and I had an extended wait. No apology was given. The dealership is unorganized and unprofessional. Will never go to this dealer again. More

Mike is always friendly, professional and keeps me advised on the status of my car. advised on the status of my car. More

Professional and friendly service. Provided accurate information on when my car would be ready and the cost. Provided accurate information on when my car would be ready and the cost. More