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Koons Ford of Annapolis - Service Center

Annapolis, MD

4.4
798 Reviews

798 Reviews of Koons Ford of Annapolis - Service Center

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November 23, 2022

Recall work should not require a special appointment. Can be completed with oil change work. More

by nryskewich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Kegley
November 23, 2022

Everyone is so friendly and really do their best. Explained exactly what needed to be done with my vehicle. More

by ferrari275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick in sales
November 22, 2022

Excellent service from both Earl and Darian. Accurate pricing and warranty assistance. Very timely service. More

by JOSHUA.O.STEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darian Brewer
November 22, 2022

Service Advisor Mike Treas provides professional and expert advice. He’s the reason I come back. More

by 96TUMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2022

Mike did a great job keeping me informed on the status of my F250. I will be back in the future for all my service needs. More

by ABEAL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2022

Grateful for the service team at Koon’s Ford of Annapolis, they did everything I asked for and more. Very much appreciate them taking the time to do the recall work I needed but forgot about. They More

by DBARCINIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Perry
November 21, 2022

We took our 2020 aviator for service- we were having transmission difficulties and the car was not drivable. Within a few days we were contacted by the service manager and told the transmission needed More

by Karen Boggs
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darian Brewer
November 21, 2022

Sales process was fine. Bought an extended warranty. The warranty is serviced by some other company, even though I paid Ford and not this company. I dropped off my car More

by mcdove235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Schneider
November 21, 2022

I contacted the Service Department about having my car brought into compliance with a safety recall notice and promptly scheduled an appointment. The service advisor sent me both an email confirming the d More

by NAJJAR1648
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darian Brewer
November 21, 2022

Darian has been a great service manager. He always keeps me informed and is proactive. More

by JOHN.ZIMMERELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darian Brewer
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