Koons Ford of Annapolis - Service Center

Worst Dealership Ever I brought my car in for a simple fix. My bill was double what it should have been because of add on services that I did not ask for. I was told that m I brought my car in for a simple fix. My bill was double what it should have been because of add on services that I did not ask for. I was told that my original representative would have to talk to me about my bill. 3 weeks, many phone calls and emails later, this has not been resolved. I wouldn't even give it one star, but that is the lowest rating possible. More

The worst They are the only Ford dealership in town and it shows. Their service department sucks. IF they actually pick up the phone, and IF they feel like wo They are the only Ford dealership in town and it shows. Their service department sucks. IF they actually pick up the phone, and IF they feel like working on your car (good luck if it's recall work because they don't make any money off that and don't want to do it), and IF you actually get your car into the shop, be sure to triple check any repairs or work they do to ensure it was actually completed. Typical dealership - Once they complete the sale, they are done with you. More

TOP NOTCH SERVICE DEPT On my long drive in from CT (with two teens, but hubby stayed at home) I lost a tail light/turn signal bulb. I drove into the service department a wr On my long drive in from CT (with two teens, but hubby stayed at home) I lost a tail light/turn signal bulb. I drove into the service department a wreck, with no appointment. Within 10 minutes I was on my way out with a new lamp, INSTALLED, and they wouldn't charge me - not even for the part. I wish I could write them 100 great reviews. They saved the balance of my trip!! More

Friendly Staff - 100% Incompetent Service Department My experience with Koons Ford was horrendous. Before reading my experience, know that I am a manager in the restaurant industry where things often don My experience with Koons Ford was horrendous. Before reading my experience, know that I am a manager in the restaurant industry where things often don't go according to plan, yet the way in which you handle these situations can make the difference between a pleased customer and a customer who no longer wants to support the brand... I own a 2012 Ford Focus. There was a recall on part of the clutch assembly that was causing my vehicle to shutter. I called the service department and spoke with Mike on Monday, December 21st who said to bring it in and they would look at it. When I brought the car in on Wednesday, December 23rd they said they couldn't look at it until the following Monday and they couldn't offer a loaner car. They advised me to bring it back Monday morning. On Sunday night I dropped my vehicle off at the overnight drop. I didn't hear from them by Thursday, so I called. Mike informed me they were backed up from the holiday and short staffed, and that my vehicle would be done late Saturday afternoon or Monday morning at the very latest. I was fine with that response, I get it when things go wrong. No problem Mike. No call Saturday, no call Monday. Tuesday afternoon comes...............not a peep from anyone. I proceeded to call the service department 12 times, left 3 voicemails for Mike. My girlfriend continues to call the service department, is finally transferred to the body shop manager who has to walk to the service department to tell Mike to call me back. Get ready for the good part...... On Tuesday at 4:45 pm Mike tells me that there was a death with one of the family members of the staff that works on transmissions (this is unfortunate and I feel for him) and that my car will not be done until Thursday. The work should have been done by Thursday, December 31st. MY CAR SAT ON THE LOT FOR 8 DAYS WITHOUT BEING TOUCHED!!!!!!!!! I didn't get a call saying oops, I didn't get an apology, I didn't get offered a loaner car, I didn't even get an attempt from any staff member there. I had to call for half of a day to get a response from them. Here is the kicker: Everything was supposed to be covered under warranty. When they were fixing my car, the broke my starter in the process and had to fix that also. Then when I pick my car up, there is a bill for $100 for something not covered under warranty. I have had my car back for 4 days now, and it won't start. So I have to have it towed back to Koons to have it fixed AGAIN. This place is a total joke. I suggest not even bothering with them. Go out of your way to go to another Ford Dealership. More

Service Professional I came in for an oil change and because of a knocking under the hood of my Explorer. I was immediately greeted by a Service person Jeffrey Carter. Onc I came in for an oil change and because of a knocking under the hood of my Explorer. I was immediately greeted by a Service person Jeffrey Carter. Once he found out the problem, he came and explained it to me with clarity and no double talk. He even followed up with me a week later to make sure I was still satisfied. I don't want to deal with anyone else but him in the future. More

Koons of Annapolis totally just ripped me off I just got charged double what I should have by Koons on a wheel bearing. They would not match other quotes either. I will never go back and I will I just got charged double what I should have by Koons on a wheel bearing. They would not match other quotes either. I will never go back and I will be informing everyone I know in the Annapolis area about these crooks. They charged me over $1000 for ONE wheel bearing. They should be ashamed and I am sick to my stomach as I had no other alternative at the time. Brook Stevens More

Terrible service My 2013 fiesta still under warranty had to be services for a recallThey said it would be ready in a week ended up being 2 1/2 wks no receipt when I p My 2013 fiesta still under warranty had to be services for a recallThey said it would be ready in a week ended up being 2 1/2 wks no receipt when I picked up the car and some of the work not done. Had to come back in 3 weeks for additional repairs said they would be done in 2 days a week later I am begging for the car back and again no receipt. More

Terrible service, put my car back together incorrectly I took my car in for a brake problem, and it was kept in the shop for 4 days. They called me and told me it was ready for pickup, so I drove up from D I took my car in for a brake problem, and it was kept in the shop for 4 days. They called me and told me it was ready for pickup, so I drove up from DC and returned my rental, only to learn the car was not yet ready and would not be for another day. They did not apologize for this error and also did not call me to let me know the car wasn't ready after saying it would be. Then they attempted to charge me $100 more than I had originally been quoted for over the phone. Lastly, I drove the car back to DC and heard a strange noise coming from my front left wheel. I called while the shop was still open that evening and was not called back. As of an hour after the shop opened the next day, my message still had not been returned. I took the car into a Ford dealership in VA and discovered that Koons had neglected to reassemble part of my front left brake. Dusty was fine during this process but Jody was very rude to me and did not apologize for having called me to tell me the car was ready when it was not. Dealing with Koons was an absolute nightmare and I will never be returning. I recommend the Ford dealership in Glen Burnie or Falls Church VA. More

HUGE RIP OFF I brought my 2001 Ford Escape in last year for a recall and while driving there the check engine light came on. When I dropped off the car I told the I brought my 2001 Ford Escape in last year for a recall and while driving there the check engine light came on. When I dropped off the car I told the service advisor Dusty Odom that the light had come on, could someone look at the car and see what was wrong and let me know what it would be to repair it. I explained to her that this was a third car so if repairs were going to be extensive I would just sell the car. It had 195000 miles and I didn't want to put a lot of money into it. I was told it only needed a new coil. So I had it fixed. The check engine light came back on about a week later so I took the car back and was told it needed another coil. (My receipts show it to be the same number coil twice) I declined the repair and the car has sat ever since. The car was due for registration renewal so I called my brother to come look at it to see if it was worth it to have it fixed and he discovered an exploded egr valve within 2 minutes of popping the hood. He told me you have clogged catalytic converters. If you had a check engine light on it was probably for a cylinder misfire. The 3.0L V6 engines have problems with the C.O.Ps (Coil On Plugs). When the spark plug doesn't fire it dumps unburnt gas into the exhaust system, eventually clogging the converters. My brother is a pilot for Southwest. What I want to know is how was he able to spot this very costly repair when their technicians who examined the car twice did not. I am very upset with this and feel I was given faulty information to get me to agree to repairs that weren't going to solve my car’s problem. The car was donated to Cars for Breast Cancer. I'm out the $600 I wasted at Koons Ford. I feel this was at most innocent unintentional incompetence otherwise it's a business practice of intentional deception which other consumers might want to be aware of. More