Koons Mazda of Silver Spring

Koons Mazda of Silver Spring
3111 Automobile Boulevard
Silver Spring, Maryland 20904

Sales: (888) 719-9699
Service: (301) 890-5100
Parts: (301) 890-3477

Manufacturer: Mazda


Most Reviewed Employees
Debbie Colt Debbie Colt
Sales Manager
Greg Ellison Greg Ellison
Professional Sales Consultant
Gustavo Rojas Gustavo Rojas
Sales & Leasing
Hassan Mansour Hassan Mansour
Finance & Insurance Manager
Hopeton Josephs Hopeton Josephs
Finance & Insurance Manager
Jason Scarlett Jason Scarlett
New Car Sales Manager
Brian Orlove Brian Orlove
General Sales Manager
Danaj Edmond Danaj Edmond
New Car Sales Representative
Alex Perdikis Alex Perdikis
General Manager
Linda Williams Linda Williams
Sales & Leasing
Need a New Car?

Dealership Amenities
Customer Lounge Area
Free Coffee
Free WiFi
Shuttle Service
Television
Vending Machines
After Hours Drop-Off

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.2/5
19 Reviews
Koons Mazda of Silver Spring

Overall Score: 4 Star Rating4.2



About Koons Mazda of Silver Spring
Certified: Koons Mazda of Silver Spring
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Koons Mazda of Silver Spring has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Koons Mazda of Silver Spring
Krystal Koons is the official spokesperson of Jim Koons Automotive Companies.


Bearman
4/2/2012 9:37:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Danaj Edmond, Hassan Mansour, Brian Orlove, Gustavo Rojas

My Review of Koons Mazda of Silver Spring:
I looked at both Fords and Mazdas. I ended up purchasing two Mazda3s. I worked with two outstanding sales folks, Danaj & Gustavo, both extremely friendly in a very genuine way. The manager, Brian Orlove, was also outstanding. No pressure, just worked to help me. The deal was beyond anything anyone else would touch in the greater DC area. This is a GREAT place to do business. I never felt pressured in anyway whatsoever. And the finance guy, Hassan, was also excellent; fast and efficient. Best of all, no one tried to "up sale" me with this or that add on. Just good old fashion customer service. Now get this...I purchased the Mazda3 with SKYACTIV. They claim 40 MPG at 55 MPH. Well this isn't true...it's BETTER!! I got on the ICC, reset the Avg Mileage computer, engaged cruse control at 55 MPH and for 18 miles, the average MPG was 47.8! Remember, this is an ALL GAS engine, not a hybrid. KUDOS to Mazda! And even greater KUDOS to Koons Ford & Mazda for treating me so well.

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CaroleenePaul
3/28/2012 2:32:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Samantha Gill, Hassan Mansour, Jason Scarlett

My Review of Koons Mazda of Silver Spring:
This was the absolute best car buying experience I've ever had. Samantha Gill in particular, and really every person I dealt with, was honest and forthright and truly spectacular to work with. Samantha listened to what I wanted, did her utmost to help me find the car I wanted, and never pressured me into buying anything I did not want to buy. She gave me the space and options to make the best decision. Jason got me the car I wanted in half the time I expected, and then offered me fair market price so I didn't even need to negotiate. It was such a great experience after visiting other dealers who quoted me prices that I knew were too high based on the information that's available to anyone on the internet, but worse, who treated me with the shady "let me talk to my manager" nonsense anytime I had a simple question. Finance was simple and easy, and again, I was not pressured into buying anything I didn't want.I highly recommend this dealership, and Samantha in particular, to anyone who wants an efficient and respectful car buying experience at the best price around.

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mslowg
2/27/2012 3:39:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Debbie Colt, Hopeton Josephs, Linda Williams

My Review of Koons Mazda of Silver Spring:
They have the best service I've encountered in a long while. Just came in to look around from an invite from Debbie. I was not prepared or expecting to purchase a new car but the service and friendliness was so professional and welcoming that they made it so easy to say yes! Great job guys, keep up the very good professionalism. Thank You All!!

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kpreede
2/27/2012 3:34:52 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Debbie Colt

My Review of Koons Mazda of Silver Spring:
So...I actually never bought a car from Debbie. We negotiatied over email and all was a no pressure situation from the start. At the end of the day, we were just a bit too far apart to make the deal work. That said, Debbie was fair, honest and up front and she honored my request to keep it strictly to email, was fair in her price negotiations and quick to reply to emails. Just couldn't bridge that final gap on money. I will end up buying my leased car used, but that is not a reflectio on Debbie's professionalism or honesty just a simple matter of economics.

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logicaldog
2/19/2012 5:33:58 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Debbie Colt, Gustavo Rojas, Jason Scarlett

My Review of Koons Mazda of Silver Spring:
This was the best car buying experience of my life! We negotiated the price through emails including a trade in and financing, and came in and it was exactly as they said, no bait and switch, no hard sell. Very professional, very friendly, very good experience.

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GG4179
2/14/2012 12:12:23 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Christopher Bradbury

My Review of Koons Mazda of Silver Spring:
They'll "wow ya" with bad service. Very condescending and unprofessional. Sales associates spent more time playing on their phones than helping customers. Very pushy sales people. They also lied to my face about the number of accidents my car had, and what the value of it was. After I called them out on it, they admitted they had made everything up. Go elsewhere, this place is shady to the max.

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jmoor390
1/15/2012 7:16:44 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Donald Ehrhart

My Review of Koons Mazda of Silver Spring:
Buyer beware!

This dealership's service department is horrible. Overpriced parts, overbilled labor charges, unnecessary work, and incompetent diagnostic skills. you'll get better service from a local mechanic. I was billed over $2700 for a 04 Mazda3 to have struts and shocks placed on my car (about $1500 job according to other Mazda dealership service dept) The thing is, I took my car to them to have a grinding sound fixed in the front end of my car. Yeah, they put rear shocks on my car to fix a front end issue! I had to take my car somewhere else to get it fixed properly, but Koons still wants me to pay them for their useless repairs. When I crossed referenced my invoice agaist other Mazda servcie departments cost estimates for the work Koons performed, Koons has higher part prices, higher labor prices, and they billed too many hours for labor. And speaking of invoices, Koons' will omit itemizing any hours on their invoices which makes it harder for you to capture where the money gets padded into your bill.

Bottom line...Beware of this dealership. They'll lie to you about what your car needs and find a way to pad your bill with as many overcharges as possible.

p.s.

This is the second time I am posting this negative review about this dealerhip. The first one disappeared :|

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katepell
9/18/2011 12:28:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Debbie Colt

My Review of Koons Mazda of Silver Spring:
Our Sales person was Chris Vera. Very personable. Had car ready and waiting in front when we arrived. Took care of everything. Did not feel pressured in any way. Duke was great too. Finance man was John, very straight forward and did not feel like I was getting sold down the river. Great experience at a car dealership and I'm not one to say that. Love that the details were handled and that everyone listened to our needs. I would definitely recommend the same team! Excellent work!

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cap10hair
9/12/2011 10:55:00 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Ellison

My Review of Koons Mazda of Silver Spring:
To me, buying a car is a very intimidating process. The very nature of the relationship between the car salesman and the consumer mandates that both players have differing agendas. With that said, I found Greg to be the most upfront and honest salesperson I have dealt with in a very long time, whether it is with a car purchase or otherwise. Truthfully, I personally am in a mid-life professional employment crises, having recently been laid off. Greg's demeanor was such that I am even considering exploring a career in new car sales...just because of him! I cannot give a greater accolade than that!

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kb2011
9/8/2011 11:23:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Vera, Jacob Patterson

My Review of Koons Mazda of Silver Spring:
I had had my eye on a Mazda 3 at Koons in Silver Spring for a while and finally decided to take a look, despite the distance from both my work and home. The car was right in my price range and all my research showed that it was priced about right for the year, mileage etc. When I contacted the dealership by email to arrange a test drive they replied promptly and gave me the name of the person I would meet with. Chris was there when I arrived and was very upfront about the car, the features, and wasn't defensive at all when a couple of little things were pointed out, instead addressing them quickly (e.g., antenna missing so she went and got the correct one to attach). I loved the car but felt no pressure to make a decision and finalize the deal - it was all at my own pace. Which was especially nice since this was my first car buying experience and I'd been worried about pushy salespeople and getting ripped off! There were problems at my end (unable to get insurance due to the hurricane coming that weekend and needing the car quickly) and Chris as well as Jacob were very patient and stayed late to make sure as much as possible was signed and organized for me. When the dealership lost power in the hurricane I felt like they did everything they could to ensure I could get the car when I needed it - and even though it was a hassle to go there another two times I didn't mind all that much because both Chris and Jacob were very friendly and easy to deal with. I'm very happy with the car and the buying experience.

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