Top Notch is all that I would really say. Tom and I were going back and forth about a vehicle that I like and we came to terms on a great price. Tom worked hard to get top dollar for my trade and also did everything he could to make sure everything went smooth. Took us through all the step and really knew a lot about the vehicle he was selling me. I didn't make the sale an easy one for Tom but he stuck with it and did everything he could to make the sale. I would highly recommend him to anyone interested in shopping for a Jeep.

Also, nothing but great things to say about Andy in the finance department. I was initially surprised at the interest rate I was offered. Andy dug in and went to work. He understood something did seem right and after a few phone calls he had it right where we expected. I didn't believe him when he told me there may be a chance the rate could go down. Sure enough the next day he called and it went down nearly a whole point. Couldn't believe it. He did a great Job.

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Looking to buy a Jeep? Tom Ames is your man. Being in the car business, I know all too well that the industry is littered salespeople who simply don't care about your needs, don't know their own products, and quickly forget about you as soon as their commission clears.

Tom Ames, was a refreshing change. This man drives, and eats and breathes Jeep .Every question I threw at him he could answer, and provide a solution for he was enthusiastic, professional, knowledgeable, and above all excited to help. Example...when i was disappointed with the look of stock 15" on my Wrangler Sport He upgraded me from 15" to 17" tires for a fraction of what a dealer woud normally charge, and put me in touch with quadratic a great resource for aftermarket upgrades.

He also gave him his cell in case I had any questions down the road.

Overall, great guy, who really wants to help.
If anyone from Koons Management is reading this...you have a rockstar on your hands.

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I had several dealers in my home town area seraching for the right Jeep for me, but no one could find the color I wanted and options that I desired. So I explanded my online search to 500+ miles away and found the Koons Tysons Corner dealership in VA. Their online "Wow" price was better than any local dealer could do and it even included additional options that weren't included locally.

I emailed the dealer and was assigned a sales person named Tom Ames, who couldn't be nicer. When I told him that I hadn't yet seen the vehicle in that color, he walked outside, took several pictures of the "just delivered" jeep and sent them to me.

After a few calls back and forth, we decided to buy the Jeep. When I told him we were going to fly down that evening and asked for transportation options from the airport (1 hour away), he offered to pick us up at the airport himself! As it turned out, we didn't make the flight, so we got in our car and drove overnight to be at the dealership the next morning (we live in NH). When we mentioned this to Tom, he suggested a great hotel nearby.

When we got to the dealership the next morning, the Jeep was waiting for us and exactly as described. Tom's service was fantastic. He owns his own Jeep and had several tips for us as a first time Jeep buyer. After purchasing a few add-ons, Tom helped to install them right in the parking lot. Then offered us lunch before our 10 hour ride back home.

A few hours into our trip, we got a phone call from Tom, asking how the trip was going, which we thought was very nice. And later that evening (about 2 hours from home), we got another phone call from Tom. He was genuinely concerned about us making it back home safely in the pending snow storm we had run into.

It's been about 5 weeks since our purchase and Tom has emailed us several time to make sure everything is going well. It's nice to know that a Sales person still cares about you after you leave the lot. That is rare and truly appreciated! Especially when we drove over 600 miles to pick up the vehicle.

I would recommend the Koons Dealership and Tom Ames for anyone looking to purchase Jeep inside or outside the Washington DC/VA area. Even if you live a distance away, they will make it worth your trip! :-)

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I would highly recommend Tom Ames at Koons in Tysons to anyone interested in purchasing a Jeep Wrangler. Not only did I get the exact model, color, and options I was looking for, I got my new Jeep Wrangler Moab at a price I was really happy with and for less than other dealers I had shopped. The best part of the experience was working with Tom. A fellow Wrangler owner and enthusiast, Tom really knew his stuff and was able to answer all my questions and give me a lot of really useful information. This is the 3rd Wrangler I have purchased and I have gone in all three times well-educated on what I was planning to purchase and not once before has a salesperson been able to answer even 10% of my questions until now. Additionally, when I went to pick up my new Wrangler Tom took the time to go over EVERY feature of my new vehicle with me and even gave me some great tips on how to handle my new vehicle and important things to know. It was a truley pleasant experience that helped me to feel secure and sure in my purchase and I will definetely return to Koons for my next vehicle purchase and any service needs for my new Jeep.

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Purchase went ok. Having issues with 2013 brand new car and service department is HORRIBLE!! not helpful at all. Go somewhere else

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Most dealerships near me have a very limited selection, so I don't mind driving up to several hours to find what I want at a good price. Because of this, I like to do my negotiaing online before I drive to the dealership. Originally I was dealing with Ourisman in Clarksville, MD and found the Wrangler Sahara I wanted at a good price. Then I found out that the price included all possible rebates, and that I didn't qualify for any of them. A really good price then became just an OK price.

I then found out that Koons had the same Wrangler (with a few more options) at a very good price. I discussed price via email with the Sales Manager Tre and found out that the WoW price wasn't dependent upon any rebates, and within a few short emails, I told them I'd be there on Friday to pick it up. Tre emailed me back and told me that if I could finish the deal by Thursday (last day of the month) he'd take off an additional amount. The very good price became a great price.

When I arrived, I met Tre and one of his salesmen, Tom Ames. Tom quickly had all the paperwork for my trade completed and we finalized the deal. In a very short time I had more Wrangler for less money than I would have had with Ourisman, and the people I met couldn't have been nicer. The showroom was spotless and very inviting.

For me, Koons was well worth the drive, and it was a pleasure buying my Jeep from them.

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In November 2012, I was looking for a very specific jeep and found 2 in the Virginia that suited me needs. So, I contacted sales persons at 2 different dealerships to get more specifics on the vehicles. I was pre-approved and took a 17 hour train ride from FL to VA. I stopped at Lustine Jeep Chrysler Dodge only because it was closest from the train station I arrived in. I was lied to, and treated like an idiot at Lustine Jeep. So I walked out and contacted Tom Ames at Koons Tysons Jeep, and to my amazement, he made a 45 minute drive from his location to come and pick me up from Lustine Jeep!! We arrived at Koons Tyson and he took me directly to the Jeep I wanted. So needless to say, I drove back to FL in brand new, 2013 Jeep Unlimited Rubicon that same evening. I got my Rubicon with leather interior, navigation, and many more bells, whistles and conveniences at a great price, out the door. Way less than Lustine Jeep and other Florida dealerships asking price. Everyone I encountered at Koons Tysons Jeep was very professional and courteous.
Tom Ames, greatest sales person I've ever dealt with. Jimmy Collier in Finance department was very clear and honest about all paperwork, fees, and Jeep warranty info. Jessica Elliot took care of my "out of state" tag issues. I have never purchased a vehicle with such professionalism, courtesy and ease. When it comes time for a new purchase, I will be going back toKoons Tysons Jeep Dodge.

Jeremy
Florida Firefighter

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Let me first start by saying what I got at Farrish. So I stood in dead center in the middle of the EMPTY showroom with a friend for nearly 15 minutes before "Terry" came in and checked up on me. Now Farrish came with one offer and was not willing to negotiate whatsoever.

Then Terry came off and said, why do you want a Rubicon?
I said, "I want the best and if I go off roading once a year, I'd like to be ready."
Terry, "Look I'm a redneck and I don't even go off-roading."

Great, another redneck reminding me I'm not part of the club... thanks. And they weren't willing to budge even a dollar on the initial quote they gave me. So I left. Many of friends went to Koons and I decided to go there.

Instantly, I was greeted by Doug - who was the best. So willing, helpful, he's called numerous times to make sure everything is okay post-purchase. He's very knowledgeable about his product and makes sure you know all the ins and outs upon purchase. It's very rare you get a sales guy like him. So instead of ordering a 2012, he sold me on a brand new custom built 2013, and I'm glad he did. This thing is amazing and custom built to exactly what I wanted.

I did order the dual top package and they deliver the vehicle's soft top under the hardtop. So I couldn't get the hardtop off and called Doug to see if he knew what I was doing wrong. He actually lives near me in Maryland and came to the house to help with the two screws I couldn't find. NOW THAT'S CUSTOMER SERVICE.

Not to mention, Koons beat out Farrish's price by $1500 with no rebates Farrish also will NOT stop emailing me. I've replied 5 times and called just as many to get off their mailing list. But every week it's some no dummy trying to get me in their shop to spend more than I did at Koons.

Even on the day I had to go put my deposit at Koons, Farrish called. They said there's nothing we can do to change your mind. I let them know they weren't even willing to budge on the price so I'm on route to Koons to sign the papers. They hung up and Terry, the original sales guy from Farrish, called me up about five minutes later and said, what are they offering it to you for? When I let him know the price, he's like, "There's nothing I can do to beat that. Take it."

Koons, you rock and in a year when my brother moves to the area, I will make sure he gets his new Jeep from Koons also. And hopefully we are lucky enough to get Doug again.

Save yourself a trip, skip Farrish and go directly to Koons. Ask for Doug.

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We visited to purchase a Jeep Wrangler Unlilmited and got great service from the start and throughout the purchase process. Laura Hall assisted us consistently and followed up with any questions we had. Once purchase was completed, I made a specific request to have a support bracket removed from my trade-in vehicle which had been installed as a handicap equipment accessory and was vital to us for future use. Laura worked with the mechanic directly to make this happen. Even after the sale, service never diminished and we gladly recommend Laura Hall and the Koons dealership for purchase of any new vehicle. Thank You!

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We visited Koons in search of a brand new Jeep Wrangler. We had very specific goals to meet as far as price and features. Tom met with us, listened to our needs and wants, and pointed us to the vehicles that would be the best fit. His knowledge about the car was amazing. He did all the research and found us the perfect car at the perfect price... and then did it all again when we changed our mind about the color!!! Tom's customer service truly went above and beyond. He gave us complete instructions on all the vehicle features, set up the blue tooth, and gave us hands on instruction on how to put the top down on our new wrangler. He even offered to deliver the car to my work so we didn't have to wait while the car was being washed, detailed and filled with gas!
Everyone that we had interaction with at Koons was friendly and accomidating. We would highly recomend Tom Ames and Koons to anyone who was in the market for a new vehicle.
Sincerely,
Leslie H.

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