My Review Of Koons Tysons Chrysler Dodge Jeep Ram:
Let me first start by saying what I got at Farrish. So I stood in dead center in the middle of the EMPTY showroom with a friend for nearly 15 minutes before "Terry" came in and checked up on me. Now Farrish came with one offer and was not willing to negotiate whatsoever.
Then Terry came off and said, why do you want a Rubicon?
I said, "I want the best and if I go off roading once a year, I'd like to be ready."
Terry, "Look I'm a redneck and I don't even go off-roading."
Great, another redneck reminding me I'm not part of the club... thanks. And they weren't willing to budge even a dollar on the initial quote they gave me. So I left. Many of friends went to Koons and I decided to go there.
Instantly, I was greeted by Doug - who was the best. So willing, helpful, he's called numerous times to make sure everything is okay post-purchase. He's very knowledgeable about his product and makes sure you know all the ins and outs upon purchase. It's very rare you get a sales guy like him. So instead of ordering a 2012, he sold me on a brand new custom built 2013, and I'm glad he did. This thing is amazing and custom built to exactly what I wanted.
I did order the dual top package and they deliver the vehicle's soft top under the hardtop. So I couldn't get the hardtop off and called Doug to see if he knew what I was doing wrong. He actually lives near me in Maryland and came to the house to help with the two screws I couldn't find. NOW THAT'S CUSTOMER SERVICE.
Not to mention, Koons beat out Farrish's price by $1500 with no rebates Farrish also will NOT stop emailing me. I've replied 5 times and called just as many to get off their mailing list. But every week it's some no dummy trying to get me in their shop to spend more than I did at Koons.
Even on the day I had to go put my deposit at Koons, Farrish called. They said there's nothing we can do to change your mind. I let them know they weren't even willing to budge on the price so I'm on route to Koons to sign the papers. They hung up and Terry, the original sales guy from Farrish, called me up about five minutes later and said, what are they offering it to you for? When I let him know the price, he's like, "There's nothing I can do to beat that. Take it."
Koons, you rock and in a year when my brother moves to the area, I will make sure he gets his new Jeep from Koons also. And hopefully we are lucky enough to get Doug again.
Save yourself a trip, skip Farrish and go directly to Koons. Ask for Doug.
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