"Quick and professional"
- GREG WESTRA
Had been shopping for a convertible for my wife; Koons had a previously owned vehicle that was priced right, low miles and well maintained.
The used car salesman, Sam, spent time explaining the car's condition and it was exactly what the sales associate had conveyed over the phone.
Good dealer, good experience
"Awesome sales experience"
- Charger CCCXCII
My recent visit to Koons Chrysler Dodge Jeep Ram Truck (hereafter designated as CDJR) Tysons Corner/Vienna was awesome. My salesperson, Jordan Raport was great and highly knowledgeable about the product, as I had done a lot of my own research prior to my visit. Once it was known that I had some obstacles to overcome, the General Manager James Morris stepped in and found solutions. James could have come in, offered some ideas and ways to help and rolled on to do other things. He cared about me as a customer and he stuck with us throughout the rest of my process however. Not only did they work me an awesome deal, it was one of the best customer service experiences for me personally. What separates this review for many, if not all others, is that it wasn't until I filled out my application for credit, did they realize that I do the same thing for a living as these guys do...new car sales, just for a different brand. They treated me like family...right off the street. I would recommend Koons CDJR in Vienna to my friends, family or anyone I talk to in casual conversation for professional client care and service. Once you arrive, tell James this review sent you...I'm certain he will remember me! Thanks again James and Jordan for helping me with an awesome car that I have been eyeballing for quite some time, an awesome deal and super awesome customer service!
Waiting for Charger Guy
I purchased a 2016 jeep from this dealership. This is one of the most unprofessional dealerships that I've came across. Especially the sales mgt Phillip. He is very rude and unprofessional. I'm hoping that I never have to come to this dealership again.