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Koons Tysons Toyota

Vienna, VA

4.7
1,630 Reviews

8610 Leesburg Pike

Vienna, VA

22182

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Showing 1,630 reviews

August 19, 2025

Devin did a great job to go above and beyond to acquire the parts need and get my car's windshield replaced same day before I had to go on a road trip, when Safelite couldn't get it done. Each time I go to More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Ramazon
Aug 21, 2025 -

Koons Tysons Toyota responded

Hi Matt, we're happy to read how Devin went above and beyond to assist you. Thank you for choosing Koons Tysons Toyota and for sharing your 5-star review! Safe travels!

August 19, 2025

Very good but I'm little more to drive this please next time arrange nearest place thank More

by mbdfernando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Aug 21, 2025 -

Koons Tysons Toyota responded

We're glad you had a great time working with us! We appreciate your business and will do what we can to make your next visit to Koons Tysons Toyota even better.

August 19, 2025

Amazing service. The man deserves a raise, very helpful and informative. Told me exactly what the problem on my car was and got it properly repaired. More

by Jr31henriquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Case
Aug 22, 2025 -

Koons Tysons Toyota responded

We love to hear that our team provided such a thorough and informative service. Thanks for choosing Koons Tysons Toyota and for sharing your positive experience. Safe travels ahead!

August 17, 2025

would like to thank Bilal for his professionalism and outstanding support. He provided excellent service throughout the entire process and made everything smooth and stress-free. His honesty, attention t More

by khaliltrid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bilal
Aug 20, 2025 -

Koons Tysons Toyota responded

Thank you for recommending Bilal and the team at Koons Tysons Toyota! We’re proud to have your support and we hope to work with you again in the future. Take care!

August 11, 2025

Drove 2 hours for cars advertised online, only to be told they weren’t for sale. Out-the-door price on another car was $4,000 higher than listed. Dealer not friendly at all—waste of time. More

by Joyce
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Maria
Aug 12, 2025 -

Koons Tysons Toyota responded

Joyce, I'm sorry to hear about your experience. We strive for transparency and friendly service, so it's disappointing to hear we fell short during your visit. I’d like the opportunity to discuss the outdoor price you have mentioned, as I would expect that was inclusive of taxes and registration fees. If you're open to discussing this further or have any questions, please feel free to reach out. Thank you, Krystle Uriona - Customer Relations Manager krystle.uriona@koons.com

July 20, 2025

Came into the dealership in response to an ad for a used 2023 Corolla Cross for $24750. After all fees and garbage tacked on, price out the door came to almost $29k. It's pathetic that this bait-and-swit More

by MacD
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Chance, Khalid
Jul 22, 2025 -

Koons Tysons Toyota responded

Matt, first of all, I appreciate you noting your pleasant experience with Chance and Khalil. However, I would like the opportunity to discuss your statement on the pricing and help clarify the numbers. After looking at the price listed, the difference seems to have been from the state taxes. If I can help address any concerns, please feel free to reach back out. Thank you, Krystle Uriona - Customer Relations Manager - krystle.uriona@koons.com

July 09, 2025

WARNING: Avoid Koons Toyota Tysons at all costs. Horrible experience, terrible customer service, and outright deception I purchased a 2025 Toyota Camry XSE AWD Hybrid from Koons Toyota Tysons on More

by Jr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Yolanda
Jul 11, 2025 -

Koons Tysons Toyota responded

Mr. Ochoa, I understand the frustration regarding your previous experiences. However, I am concerned to continue receiving these reviews, as we I had personally addressed your concerns. I have made multiple voicemails to see how else I can address, what seem to be remaining concerns. I hope to be able to speak with you and continue to assist you. Thank you – Krystle Uriona - Customer Relations Manager - krystle.uriona@koons.com

Jul 12, 2025 -

Jr responded

The Truth: The dealership is trying to make it appear as if everything was resolved smoothly. That is completely false. It was not resolved on time, and this is absolutely unacceptable. Now they finally fixed it, and I am expected to applaud them? Absolutely not. They ignored my signed cancellation form for months, forced me to chase them down, and completely wasted my time. The dealer attempted to withhold my money and cover it up. It took 75 days to have this completed. This level of negligence and dishonesty is disgraceful.

July 01, 2025

Worst experience trying to buy a used car. Key was lost and waited over 2 weeks just trying to get information. Didnt even have the courtesy to respond / provide updates through the process. I More

by WorstExperienceEver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Guy Tombonene
Jul 05, 2025 -

Koons Tysons Toyota responded

I'm sorry to hear about your frustrating experience with the car purchase process. I would like to step in and assist with any remaining concerns or questions; however, I am unable to locate your contact information without a name. Please feel free to reach out to me directly. Thank you, Krystle Uriona - Customer Relations Manager - krystle.uriona@koons.com

June 22, 2025

Unusually poor performance from the service department at Koons in Tysons today. Apparently they have transitioned to a new technology system and format, but it has left them uncoordinated and without their More

by Stephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar, James Case, Alex Hernandez, Mohsin Kharam
Jun 27, 2025 -

Koons Tysons Toyota responded

Stephen, I apologize for the inconvenience and delay you experienced with our service department, and I'm sorry for any frustration caused by our new system transition. While our new system is electronic, we expect all services and recommendations to be clearly explained to our guests, and I’m sorry that was not the scenario this time. I can assure you your next visit will reflect the outstanding service we pride ourselves on. If there's anything further you'd like to discuss or need assistance with, please feel free to reach out. Thank you, Krystle Uriona - Customer Relations Manager - krystle.uriona@koons.com

June 20, 2025

This ok…. Need your last name We had the pleasure of working with Mike at Tysons Koons, and we can't recommend him highly enough! Initially, we walked in st More

by Jane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Beloff
Jun 23, 2025 -

Koons Tysons Toyota responded

Jane, we're elated to hear that Mike made your experience at Koons Tysons Toyota so memorable and enjoyable! It's fantastic that his expertise and warm approach helped you find the perfect Crown Signia Limited. Thank you for sharing such a glowing review, and enjoy every moment with your new car!

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