Koons Woodbridge Ford

Only giving them 2 stars because of the salesperson. Greg was very attentive and got me into a truck that I thought I had really liked. The problems did not begin until I was ready to take the truck hom Greg was very attentive and got me into a truck that I thought I had really liked. The problems did not begin until I was ready to take the truck home. After being in the dealership for ~4 hours and ready to take my truck home, I was told that they had to complete a state inspection on the vehicle. It was downhill from there. I received the truck the next day to find the porters bitten fingernails in the vehicle, yuck. I turned the radio on and the volume was turned up to 25/30. Someone was jamming on the way to me. Lol. The biggest problem was not even having the vehicle one whole day. The check engine light came on. Seriously?? I called the dealership to make them aware and was pretty much cast aside. Was told your warranty should cover. Mind you I have had this vehicle one day! My only option according ro the sales manager is to bring the vehicle back to Woodbridge for them to look at. Please people avoid this dealership they are crooked and customer service is awful. Will never return here for another vehicle. Spend your hard earned dollars elsewhere More

We drove 4 1/2 hours based on assurances the truck would be ready and could close a deal right then. I offered a credit card to provide earnest money on the deal which was rejected and was sent a dealer De be ready and could close a deal right then. I offered a credit card to provide earnest money on the deal which was rejected and was sent a dealer Deal Sheet # 12619 listing all costs and final price (see attached). He had my cell phone number and I was on time. He waited until I was seated and told me the truck was sold 20 minutes earlier. Then he and a sales manager? tried to sell me a truck that I repeatedly said I was not interested in. I finally told them a price I would consider concerning the outgoing model year and what was below what I could do locally and to "make things right" . And car dealers wonder why they are not trusted (2024 KPA Dealership Trust Survey conducted by The Harris Poll). Knowing I was coming, a reasonable salesman would insure the car would be available by placing a temporary hold on anyone selling it until after the time I said I would be there. The process turned into all the appearances of a classic bait and switch where the salesman knew if it was sold he could convince me to buy from older in stock vehicles. The alternative to that manipulation is indifference to buyers time and resources where a day of 2 peoples lives were wasted driving to this dealership. Time is a resource that can't be replaced. We traveled 244 miles @ 70 cents per mile (IRS mileage rate)=$140.80 round trip $341.60 is a real cost not including eating on the road. They knew I wasn't local so why would they care if I never returned update The way I see it this is what should have happened 1)The salesman should have put a temporary hold on the vehicle since he knew what time I was coming that day and the distance I was travelling and since he acknowledged it would be there by email and what the price was. Although it wasn't stated I assumed if I didn't show by the agreed time then it would be on me that the truck was unavailable. We are not talking about holding the truck for days here, although he did state on the phone that it was unlikely the truck would be sold if I couldn't be there until monday. He stated they couldn't take a credit card as earnest money and that it wouldn't be necessary. At that point He should have put on a hold or called me back if it wouldn't be available. We then spent 4+ hours on the road. 2) When he told me after I got there that the truck was sold 20 minutes earlier he said they would see if one was available at another dealer that day. Based on my searches I knew there were none in a hundred mile radius. He came back with the sales manager and said there weren't and then tried selling me a 2025 after I made it clear I wasn't interested at all. At that point he could have done one of several things a) offered to get one at the quoted price and since I had driven all that way delivered it to me. b) offered to fill my gas tank and bought dinner as a good will gesture. Instead ... crickets until the Customer relations manager contacted me about my posted google review. communications with Customer Relations Manager had no positive results. I gave the dealer or sales people involved Koons Ford, Woodbridge, Va an opportunity to prove good faith and that this was not representative of their dealership and that they would "make things right" or at least acknowledge they were wrong and send some token of goodwill. I was given the GMs number and extension and decided not to further respond to him after I received no response from him regarding clarification of an email he sent with a cc to the salesman Gregory Gibson and Sales Manager Abdi Kadir on Dec 9 with several pages of html that I couldn't convert to legible text using several html tools. I made the decision that the onus of contact is on them to reach out to me not for me to chase them down. The Customer Relations Manager is the only one that reached out and responded. I acknowledge that she is in a tough spot and have no complaints regarding her. More

Title: Disappointed After Years of Loyalty – Ford Service Failure I’ve been a loyal customer of Ford for years, purchasing all my vehicles and getting service at the same dealership ever since it was Cowl Failure I’ve been a loyal customer of Ford for years, purchasing all my vehicles and getting service at the same dealership ever since it was Cowles Ford. Recently, I took my truck in for an oil change and tire rotation, and was informed that the differential seal was leaking. The dealership quoted me $500 to fix it. While I understand that repairs are sometimes necessary, what I don’t understand is the complete lack of support from both the dealership and Ford itself, especially considering my vehicle is just barely out of warranty at 64,000 miles. I had hoped that Ford would stand by its products, but apparently, that’s not the case. The fact that they’re unwilling to help or even offer any sort of goodwill assistance after all the business I’ve given them speaks volumes. As a result, I’ll be taking my future purchases and service elsewhere. I’m extremely disappointed in how my loyalty has been overlooked, and it’s clear that this dealership and Ford in general are not concerned with retaining long-term customers. I’ll be shopping for my next vehicle elsewhere, and I highly recommend others to consider the level of service and support before committing to Ford. More

Sold Me a Toyota Sienna with Hidden Body Work — Felt Cheated DONT TRUST THEMMMM!!!! I recently purchased a used Toyota Sienna Hybrid from this dealership. Despite dealing with a rude and unprofessio Cheated DONT TRUST THEMMMM!!!! I recently purchased a used Toyota Sienna Hybrid from this dealership. Despite dealing with a rude and unprofessional manager, I still went ahead with the purchase. Later, when I took the vehicle to a mechanic, I was told that the car had extensive body work done all over — something the dealership never disclosed. When I tried to return the vehicle, even for a lesser amount, they ignored my calls. The sales associate, Jeff, and his manager were both discourteous and unhelpful throughout the process. I feel completely misled and disappointed by this experience. More

Andrew hooked us up with solid, quick service. In and out faster than expected. Very easy and friendly for first visit to dealership. In and out faster than expected. Very easy and friendly for first visit to dealership. More

Thanks for the professional & friendly service. I appreciate the advice given & all the updates step by step. James Made me feel welcome to the Dealership. I appreciate the advice given & all the updates step by step. James Made me feel welcome to the Dealership. More

Very professional and courteous staff. My vehicle was accepted, the issue resolved the same afternoon My vehicle was accepted, the issue resolved the same afternoon More

Kevin Beasley top service advisor. , he was AMAZING.,excellent customer service. I will recommend him to my fellow colleagues. He made this visit one of the best that I have ever encoun , he was AMAZING.,excellent customer service. I will recommend him to my fellow colleagues. He made this visit one of the best that I have ever encountered with any Ford Company. More

Kevin Beasley provided Outstanding service during my recent visit for both routine and unscheduled maintenance. He was polite and professional with every interaction. He provided clear, concise inform recent visit for both routine and unscheduled maintenance. He was polite and professional with every interaction. He provided clear, concise information thoughout the process ensuring all my questions were answered and I had what I needed to make an informed decision. Phenomenal experience !!! Looking forward to my next visit. More

Sercice call was excellent. Easy to schedule, accommodated a last minute change. Professional, prompt and kept me informed through the service. Easy to schedule, accommodated a last minute change. Professional, prompt and kept me informed through the service. More