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Koons Woodbridge Ford
Woodbridge, VA
436 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 436 reviews
September 13, 2025
I highly recommend the service department at koons of Woodbridge, Va. Kevin and the entire staff are both welcoming knowledgeable and go the extra mile . Woodbridge, Va. Kevin and the entire staff are both welcoming knowledgeable and go the extra mile . More
by Lse4949
Employees Worked With
Kevin
September 12, 2025
Promised a 2-day repair, but it dragged on for over a week. Communication was terrible, I had to keep calling for updates, and I never felt kept in the loop. Very disappointing service. week. Communication was terrible, I had to keep calling for updates, and I never felt kept in the loop. Very disappointing service. More
by thoony317
Employees Worked With
Sachin Ramjoo
September 12, 2025
The personnel in the service department are always so helpful and do their very best to work with my schedule. Kevin in the service department was especially helpful with my last couple of visits to have helpful and do their very best to work with my schedule. Kevin in the service department was especially helpful with my last couple of visits to have my truck serviced. More
by Pltoppings
Employees Worked With
Kevin in the service department
September 07, 2025
Excellent service everything was done in a timely manner and and work on my truck was good and and work on my truck was good More
by Lenny
Employees Worked With
Samuel Bruke, De'andre Hartmann, Erik Guerra, Syed Zafar, Peter Azanon, Christian Holguin, Gregory Gibson, Jessica Caraballo
September 01, 2025
Honestly the service was excellent. Never had to worry about updates because Gabriel was on top of that constantly. The costumers service was excellent and the repair of my vehicle w Never had to worry about updates because Gabriel was on top of that constantly. The costumers service was excellent and the repair of my vehicle was done in less time than I was expecting. Thank you for everything. More
by b.j.garcia
Employees Worked With
Pena, Gabriel
August 24, 2025
Aimee is very knowledgeable, very courteous, and very professional. She knows her job inside and out and is willing to go the extra mile to make sure the customer is satisfied. I only wish there were mo professional. She knows her job inside and out and is willing to go the extra mile to make sure the customer is satisfied. I only wish there were more representatives like her. I would give a 10 star instead of a five star. I can't say much more she is a great person. More
by crallis125
Employees Worked With
Aimee
August 22, 2025
Absolutely the worst buying experience ever. I went there to look at a Tesla. Not knowing much about the brand, depended on the sales staff to inform me. I was told the charging cable that came I went there to look at a Tesla. Not knowing much about the brand, depended on the sales staff to inform me. I was told the charging cable that came with the car would charge the car in 10 to 11 hours on a wall outlet. I went forward with the purchase. Upon getting home and plugging it in, the car said it would take 29 hours to charge to 80%. I called the next day and the manager got argumentative that the reason was I did not have my Tesla account set up. Was that told bluntly set up the account and you will see. That was not the case. I called back they said just bring it back and pick something else. During this time the car started having suspension issues. I explained I came there for a Tesla, I didn’t want another used car from there. They said I had no choice. I was forced in another used car and limited to what they had on the lot. The replacement used car has tire issues and sounds like a helicopter on the freeway. They refused to help resolve this issue. NOW IM STUCK WITH A CAR I NEVER WANTED, THAT IS ALREADY HAVING ISSUES DAY ONE. Stay away from KOONS Ford or at the very least the used car side. More
by drkw81
Employees Worked With
Nicole Phillips- never returned any emails, Erik Guerra, Eddie Sakyi
August 16, 2025
Took my F150 to get my sunroof fixed Kevin said it would be about $3000.00. Told me I couldn’t afford that and he said they can get it stationary and disabled the switch and not leak for $675.00. I told the be about $3000.00. Told me I couldn’t afford that and he said they can get it stationary and disabled the switch and not leak for $675.00. I told them to do that. When I picked up the truck it was still leaking and when I shut the door the sunroof would pop up. So all they did was disconnect the switch and kept all my money. More
by mbrunner64
Employees Worked With
Kevin in maintenance and Nicole in customer relations
