Koons Woodbridge Hyundai

This dealership excels in customer service. Aaron was our salesman and worked with us to find the perfect SUV. He was very knowledgeable about all the cars we looked and so patient. I always ask a lot of que salesman and worked with us to find the perfect SUV. He was very knowledgeable about all the cars we looked and so patient. I always ask a lot of questions! Brian the finance manager was so personable and found us a great rate on our financing. This is my new dealership and I do not mind driving from Maryland to have my car serviced here, I trust Koons Hyundai will take care of me. More

I was not planning to write a review of this dealership and the rep Ahmed but the continued emails from him prompted me to bring some issues to the attention of the Koon leadership and to potential custome and the rep Ahmed but the continued emails from him prompted me to bring some issues to the attention of the Koon leadership and to potential customers. With the pandemic still in play, I was looking for a totally online buying experience beyond Carvana and Vroom. Koons was advertising such an experience, so I started the process by submitting information on a Lexus IS 2OOt on their website. I was able to lobby for approximately $650 dollars off the price listed on their website. I then completed the online valuation of my trade and was given a range between $16,894 and $18,640 with them offering in the middle $17880. While their offer was off to me by about $1,200 dollars. I felt like we could close the gap between what they were offering and my expectation of 19k. Well, I found the online process to buy a car really doesn't work at Koons, and the information customers submit online either does not go anywhere or is totally ignored by the dealership which then forces you to back to the traditional sales process. So while Koons states there is a total at the home buying process on their website. While all the tools seem to be in place on their website the end its all smoke and mirror with the game being the same. Get the customer in the building at all cost, control the buying process, keep the customer focused on the car, and payment. So of course I get Ahmed reaching out to me and the first thing he wants to do is get me in the dealership to see and test drive the car. While what is important to me is the price I pay and the allowance is given for my trade. If we can't at least tentatively agree on numbers, then test driving the car and and its condition does matter to me and I won't be buying the car. Needless to say Ahmed is not tracking because wanted me to drive the 35 miles to the dealership to test drive the car in stead of focusing on what was being asked of him. I wanted Amhed and Koons to honor their online buying process. So I suggested that if he (Ahmed) was so xxxx bent on me test driving the car and he could only provide an offer on my car if I bring it in to the dealership be appraised. Then why not put some gas in the the Lexus, drive it to my home as suggested on their website and upon arrival I would inspect the car, test drive it and he could do the same for my trade and if Koons meets my trade of 19K on my 2019 Ford Fusion with 8939K mikes I would by their car. Then I get nothing but silence for three days until this evening when Ahmed finally reached back out to me via email. Needless to say, its getting closer to the end of the month so reps like Ahmed are trying to get those end of the month sales, not realizing that he failed to earn my business by not honoring the very buy process they are advertising. This is a poor reflection Koon's business processes, leadership and customer service. I would not buy from this dealership, More

Don't buy from this dealership. They are very tricky.I Don't buy from this dealership. They are very tricky. I communicated with their sales people via text, all on records. The otd price they showed Don't buy from this dealership. They are very tricky. I communicated with their sales people via text, all on records. The otd price they showed me is $27,450. I looked and asked abt $995. They responded back that if they take that off, do we have a deal? Then I responded back saying $26,000 and we have a deal. Guess what? They started to run my credit application. And when I called and talked more abt the results, the manager mentioned the price is $28,000 because they have to pay $2,000 bank fee to get approved. I was like "so i have to eat that $2,000?" - i was under assumption that its the deal $26,000 thats why dealership started to run application for finance approval. They said no, the OTD is $27,450. DON'T BUY FROM THIS DEALERSHIP. More

Absolute best car buying experience I’ve ever had! Reggie is an excellent salesman. Definitely ask for him by name. The management team is awesome as well (especially Andrew). I walked out of there feeling l is an excellent salesman. Definitely ask for him by name. The management team is awesome as well (especially Andrew). I walked out of there feeling like they did right by me and will definitely see them again when I buy my next car. Thanks guys!! More

Very disappointing, general manager Andy was rude uprofessional and treated me like he didn't care for my business. I also overheard him speaking to my sales guy in a very disrespecting way. This is uprofessional and treated me like he didn't care for my business. I also overheard him speaking to my sales guy in a very disrespecting way. This is not a place you want to buy a car from. Go to Pohanka instead!!!! More

I want to start with the fact that Koons Hyundai does not even deserve a 1-star rating; unfortunately, this is the lowest. I scheduled my 2015 Sonata for regular maintenance service and asked them to check even deserve a 1-star rating; unfortunately, this is the lowest. I scheduled my 2015 Sonata for regular maintenance service and asked them to check two things, first was a defective sunroof, and secondly, check my hood. It would not stay open. They6 picked up my car at 10 am as scheduled and told me I would get it back before 5 pm. Rather long for a standard vehicle service (oil change, tire rotation, and quick inspection); however, I did not mind that much since I was off that day. I did not hear anything from them all day; finally, at 5:30 pm, I call them and ask if my car was ready or if there were any issues. That is when I get told my routine service for $49.95 would cost me over $1000. The hood struts (a part I just ordered on Amazon for $35) would cost me almost $1000 for parts and labor. So I tell the service rep I do not want it and that this is borderline criminal and I want my car back. The service rep then tells me they won’t get my car back to me today, and it would be the next day. Obviously not happy, I say to him that this is unacceptable and ask him what the hold up is. His answer they wanted to order the parts for my hood, which would come in on Sunday (it is Thursday now)!!! At this point, I tell him to get my car back ASAP, and I do not want any repairs from them or parts anything else. He tries to talk me into repairing the sunroof, and it would be relatively cheap, only $200. It took multiple attempts to let him know I don’t care and don’t want any of it. Still, it would be the next day until I get my car. Luckily for me, I have two vehicles and could work around it. Minutes after we hang up, I receive the online bill, which I pay right away. The next day I get a message to contact them to give them my credit information to I quote: “I need your credit card number and information, and then we’ll kind of go from there.” After I call them and tell him I already paid and what they want my information for, he puts me on hold to talk to his supervisor (which was a common thing throughout all this) he comes back and tells me they hadn’t checked if I had paid or not, and it was okay now. Twenty-four hours later, I get my car back to find out half the services I paid for had not been done. I am about to take it to an independent shop to check if the oil change has been done at least. Overall recommendation: STAY AWAY FROM THEM. Unprofessional and total lack of even the most basic customer services. I love Hyundai, but this put a real sour taste in my mouth for the whole brand. More

Concur with many reviews. Told $7,400 for Ford Focus and brakes were just replaced. Took car overnight for test drive, had mechanic inspect it and discovered brakes had about 5k miles left. When returned to brakes were just replaced. Took car overnight for test drive, had mechanic inspect it and discovered brakes had about 5k miles left. When returned to purchase vehicle offer had over $1k dollar additional fees plus $899 processing fee, and taxes and title. Their deceitful practices wasted my time and money. More

Concerns about the integrity and honesty of Koons Hyundai Woodbridge, V.A. - I purchased a Black 2017 Acura TLX with the Technology Package (approximately 21,000 miles) from Koons Hyundai on (9/01/20). First Woodbridge, V.A. - I purchased a Black 2017 Acura TLX with the Technology Package (approximately 21,000 miles) from Koons Hyundai on (9/01/20). First of all the salesman that helped me purchase the car was great! He was very attentive and helpful and I only hope that he was not aware of the hidden condition of the vehicle that I purchased from Koons. All of our negotiations were done over the phone and once a deal was reached I drove 3.5 hours to Woodbridge VA from Roanoke VA to purchase the car. I test drove the car for approximately 15 minutes and found no concerns or problems mechanically with the vehicle. I walked around the vehicle several times and found no concerns with the body or outward appearance of the car. I ran a full CarFax report on the car's VIN number and the salesman provided me with one as well. The CarFax report came back clear and stated that it was a 1 owner lease and no reported accidents. It also had the service history listed which is always a plus. I purchased the car with cash and happily drove home my new used Acura TLX. The salesman was upfront that the car had a factory recall on it and I was aware of that when I purchased it (came up on the CarFax report) which was no problem. I knew Duncan Acura in Roanoke would cover the repair b/c it was a recall so I took it to them on (9/11/20) to have the recall fixed. I also asked if they would adjust the headlights because they seem to be pointing low on the road when driving at night. The service advisor at Duncan Acura called to inform me that when the mechanic went to adjust the driver's side headlight he could not because the car had been in an accident and the top headlight clip had been broken. He also said there was damage to the drivers side bumper and fender that was hard to notice unless the car was elevated on a lift. Needless to say I was deflated and frustrated! I drove over and he took me back while my car was still on the lift to show me the damage. He said that someone hastily tried to repair the damage to the bumper and fender and it was a shoddy repair job. Because the driver's side headlight cannot be adjusted due to the broken stabilizing clip it presents a safety hazard for the headlight points too low on the road. To have the headlight replaced was estimated close to $2000 for OEM headlight and labor. Well at that point I feel like I had been “had” by Koons Hyundai. I took many pictures and then while driving back to my office I called the salesman at Koons and explained the situation. He was very kind and promised to pass along this information to his manager with the assurance that they would make this right. At 1:13 pm on (9/11/20) the sales manager called me from Koons and essentially offered no help and said the car is now mine and not their problem. He rested his case on the fact that the car had a clean CarFax report, however he admitted that vehicles can still be in an accident and have repairs done that fly under the radar of CarFax and insurance. He offered NO assurances that Koon would do anything and the overall tone coming from him was condescending and not helpful. Whatever happened to customer service! I sent the pictures of the car and an explanation to the salesman and he quickly wrote back saying he would pass along that information to the Sales Manager. Well that was 3 days ago and haven’t heard a peep from Koons. I am not hopeful that they will make this right so it looks like I am stuck to foot the bill to replace the headlight and eventually have the bumper and fender properly repaired by a body shop. If you are looking for a used or new car DO NOT do business with Koons Hyundai in Woodbridge. At least with a used vehicle you cannot trust that it hasn’t been in an accident OR had hastily done repairs to it to cover up perhaps some serious defects that could jeopardize you or someone else's safety. Will never do business with them again and will be sure and let others know to look elsewhere for a used or new car. More

STAY AWAY!!!!! Koons advertised a car that checked all of our boxes and Rebecca, our salesperson, was kind and well-intentioned, but ultimately not helpful. We planned to purchase a 2017 Mazda CX-5, but the our boxes and Rebecca, our salesperson, was kind and well-intentioned, but ultimately not helpful. We planned to purchase a 2017 Mazda CX-5, but the repeated poor performance of other staff members led us to back out. This began with several occasions on which Rebecca's manager and Thomas (in the finance department) contradicted things she said. This created confusion, an unfriendly environment, and a lack of trust in Koons as an organization. Other red flags include 1) Koons' use of an "accessories fee," separate from the $899 dealer fee, which would have been almost $1,700 on the car that we were looking at, which was NOT built into their sticker price; 2) inconsistencies between numbers Rebecca showed us and forms Thomas tried to get us to sign - (Why is this price $1500 MORE?!); 3) Koons' refusal to take wire transfers (they only take checks???), which led to; 4) when our loan officer called to complete the transaction, she was repeatedly transferred and placed on hold (she was trying to give Koons money!), leading her to hang up and recommend that we do business with another company. Word to the wise: a 22% increase between the sticker price and the out the door price is HORRIFIC! Run away!!! More