We received initial contact concerning a new vehicle from Scott Kranz via email on our way out the door to purchase from another dealer. He offered a good deal if we'd shop there instead. After 2 days of questions, he called my husband (who had not been working on the deal or even aware of what was said). He told my husband that he'd been working on this deal for 30 days & needed to get it wrapped up. We're talking about a $40,000 vehicle which is more than the average person's wage. My husband, a respected military veteran & someone who's always gone to work every day of his adult life to provide for his family said he felt talked down to by this man he'd never met. My husband said the man seemed Arrogant and Condescending.We finally received a proposed deal & noticed that the dealer incentives had been taxed & we owed over $1200 more than we thought with the extra taxes & their $499.00 DOC FEES. When we complained about the outrageous Doc Fees, they said they would lower these fees, but when they wrote up the pre-contract, they were back up to their $499 amount. I received a rude email from Renee (someone we never met) which begain with: "I don't mean to sound rude or argumentative, but..." She was sending some old tax codes info. from 2009. We purchased the same vehicle from another dealer for $900 less, The other dealer wrote up our contract with the dealer incentives subtracted from our sale price and we were not taxed for those. At Kranz, it took three days (or 30 depending on who you ask) to even get to the bottom line price where we knew it was too much & it took exactly 3 hours with another dealer to get to that same point & walk out with our new vehicle. Whatever happend to "The Customer is always right!"? If you want to make the sale & gain customer loyalty & good PR, please be polite, respectful, and remember that Joe Public works very hard for the $$ to purchase a new car. For us, this was a work truck - nothing we were excited about having to buy. It cost more than our annual salary. It was just such a slap-in-the-face to be treated so badly by this dealer. If you need a car, go to Lubbers in Cheney, or Parks Motors in Augusta. You'll be in and out in a short amount of time & you will leave feeling like they really wanted & appreciated your business. (Sidenote: Having lost a teen in a car wreck, & having had my own car totaled in a wreck resulting in a neck injury, anything to do with car dealers always makes me sad. Negotiating a vehicle deal is so stressful anyway.) Prayers to families searching for a vehicle & prayers for employees who work in dealerships. It seems like a very stressful job. God bless.