Kunes Buick GMC of Oak Creek

I am filing a formal complaint regarding my service experience at Kunes Oak Creek involving my 2021 Cadillac Escalade. My vehicle was kept for nearly a month, and during that time I received little experience at Kunes Oak Creek involving my 2021 Cadillac Escalade. My vehicle was kept for nearly a month, and during that time I received little to no communication or updates. My calls were repeatedly routed to a call center, my messages were not returned, and I was given inconsistent and misleading information. When I visited the dealership in person, I was treated with little respect and there was no urgency to assist me. Specifically, Malachi Castro, and Jacob Botica were dismissive and unprofessional in their interactions with me. Despite charging my warranty company thousands of dollars for repairs, I am still experiencing warning indicators on my dashboard related to the same issue they claimed to repair. This raises serious concerns about the quality, accuracy, and integrity of the service performed. This experience has caused significant inconvenience, frustration, and loss of trust. I am requesting immediate review by the General Manager and manufacturer, a full explanation of the repairs performed, and proper resolution of the ongoing issue at no additional cost to me. If this matter is not resolved promptly, I am prepared to pursue further action through the manufacturer, Better Business Bureau, and appropriate consumer protection agencies. More

Saul was great! Go see him for your next vehicle! He got me a great rate and everything!! Go see him for your next vehicle! He got me a great rate and everything!! More

Honestly came in here not expecting much. Credit in the toilet, had a hard couple of years. Just had a kid. And to boot my car was slowly breaking down on me. I came in expecting a slightly n Credit in the toilet, had a hard couple of years. Just had a kid. And to boot my car was slowly breaking down on me. I came in expecting a slightly newer vehicle maybe 05-08, cuz mine was a ‘03. But oh my lord almighty if it wasn’t for Tristan Opahle at the Kunes buick gmc dealership in oak creek, I don’t know what’d I’d be driving! That man has gone sincerely above and beyond in giving me the steal of a deal of the ages!!!! I came in looking at a 09 Silverado and am leaving with this BEAUTIFUL 2017 Silverado!!!! And when I say beautiful I mean BEAUTIFUL JUST LOOK AT THAT RED OH MY GOSHHHHH!!!!! Tristan, thank you so much for this insane deal and for helping me and my new family for so many years to come! I have no doubt they’ll love it as much as I do! PSA: IF ANYBODY NEEDS ANYTHING FROM THE KUNES BUICK, GMC DEALERSHIP ASK FOR TRISTAN OPAHLE HE WILL GET YOU SET UP RIGHT AND FOR THE BEST PRICE IMAGINABLE!!! THANK YOU KUNES AND THANK YOU TRISTAN FOR ALL OF YOUR WONDERFUL HELP! More

Hands down the best sales guy out! Make sure you get in with this guy! To get you a new car!!! Make sure you get in with this guy! To get you a new car!!! More

Worked with angel and he was very amazing. Worked well with me. Thank you so much Worked well with me. Thank you so much More

Tristan Opahle was an amazing sales man. He worked hard to get me the car I wanted and all the amenities. He explained everything very thoroughly to help me understand things to help with my He worked hard to get me the car I wanted and all the amenities. He explained everything very thoroughly to help me understand things to help with my decision of purchasing this 2026 Buick Envista. He is a great sales man. More

Had a fantastic experience at Kunes Buick! Huge shoutout to Saul and Isaiah in sales for making the entire process smooth and stress-free. No pressure, just great service. If you’re looking fo Huge shoutout to Saul and Isaiah in sales for making the entire process smooth and stress-free. No pressure, just great service. If you’re looking for a new vehicle, go see these guys! More

Kunes has a good variety of vehicles. They have a vehicle for just about anybody. We worked with Tyler Huck. He helped us find the perfect vehicle that was within our budget. He was open They have a vehicle for just about anybody. We worked with Tyler Huck. He helped us find the perfect vehicle that was within our budget. He was open and honest about the numbers. He’s very knowledgeable. I respect his transparency. He definitely has returning customers from us! More

I worked with Joseph, came in looking for a vehicle with a 3rd row and I already had two in mind. We went out and looked at both vehicles & he made me feel welcome, seen, actually had a conversation with me a 3rd row and I already had two in mind. We went out and looked at both vehicles & he made me feel welcome, seen, actually had a conversation with me and made me feel comfortable, which is so rare these days because so many people make things transactional. Overall it was a great experience, I would definitely come back again if I need to. More

Isaiah Gonzalez was perfect getting us our car He should get a raise for the perfect job he did get a raise for the perfect job he did More