Ford Ford of Delavan

Went to look at a car today with cash in hand to make the purchase. Upon showing up to my appointment, which I was told the car would be ready for me to test drive an hour before I made my hour trip. Got to purchase. Upon showing up to my appointment, which I was told the car would be ready for me to test drive an hour before I made my hour trip. Got to the dealership to be told that that car has been sold but we have a more expensive care that you might like, and tried to get me to look at it. I commented that that is a classic bait and switch tactic. I left and was called back well we have a different cat you might like more money and more miles come back and see if you want to buy this. Which I declined and asked to speak to the owner or manager. I was told that they were there call back and ask. When I did Anna was on a week vacation. I told Mike who awnserwd ai would give them the buisness day to respond. Which he told me this is just a miss under standing. Business day ended and I filed a complaint with the state. More

Anna is. xxxx.poor with customer service and somis Eddie. My son and I bought a car with them in Decemebr of 22 and only into payments of 3 and transmission bl xxxx.poor with customer service and somis Eddie. My son and I bought a car with them in Decemebr of 22 and only into payments of 3 and transmission blew. On a 2020 kia forte. This is bogus.called about warranty and because he had oil.change elsewhere because of miscommunication and almostn1 an a half hour drive he de died it would.ve easier.for him to.go.elsewhere. my son and I are stuck now with 7000 dollars worth.of.repairs.kn a car along with towing elsewhere cause kunes stated no to foxing it as well.as.diagnostics repairs. Thanks kunes. Hope u go.belly up.and karma bites u in your xxx. False misgivings emotionally destroyed by the xxxxx Anna who.sat screaming at me when trying to ask.her a question amd her avoiding it screaming and cussing totally unprofessional. This is not what customer service is.about and she needs to be fired and they need.yo fix what they did wrong in my eyes. This.place is a joke. Never again. Buyer beware there are better.places.to.go.to.rarher then to this place to be treated.luke.xxxx and.lied.to. More

Brooklyn Furseth took care of everything associated with my 25,000 mile check up. She was able to dig out everything I was supposed to get and saw to it that everything was taken care of in the most efficie my 25,000 mile check up. She was able to dig out everything I was supposed to get and saw to it that everything was taken care of in the most efficient manner. Her technical expertise combined with her smile and great attitude was most impressive. More

They did a great job, they were prompt, they were courteous, and they washed the car. courteous, and they washed the car. More

In my opinion STAY AWAY! !!!!!!! I delt with Jahn Thomas Karlsen stay away from this guy. You can see that he has three names, a liberal! he goes by Thomas, I think parent !!!!!!! I delt with Jahn Thomas Karlsen stay away from this guy. You can see that he has three names, a liberal! he goes by Thomas, I think parent issues. I put an application in and NO talk what so ever. He disappeared in financing office leaving me sit there. Did not care about me what so ever just cared if I was going to buy a car. Then I got a call from some guy who wanted to be a girl and was talking over me and would not let me talk at ALL. Your typical car sales people. When I was sitting there in the showroom the amount of F bombs being thrown around was terrible. Like a high school locker room.. Go to Palmen much more professional. They call themselves a CHRISTIAN ORGANIZATION, IT IS ON A POSTER FOR MARKETING ON;LY.... More

Friendly people, great service. Service writers are professional, place is clean. We have purchased 2 cars and have had both cars serviced there, I would highly recommend. Service writers are professional, place is clean. We have purchased 2 cars and have had both cars serviced there, I would highly recommend. More

The service department always takes good care of my car and me. I am satisfied with the service and the personal relationships. and me. I am satisfied with the service and the personal relationships. More

The service manager was excellent to work with and the service technicians did excellent work service technicians did excellent work More

Best service department ever! Everyone, with a special shout-out to Michael, is courteous, friendly and knowledgeable. It’s a pleasure coming here. Everyone, with a special shout-out to Michael, is courteous, friendly and knowledgeable. It’s a pleasure coming here. More

I really Love the Genuine Care. Tristan Ophale not only gave great info but also has the best patience. Thank you So much! Tristan Ophale not only gave great info but also has the best patience. Thank you So much! More