We had been in the market for a used vehicle for almost a year. My wife and I (we also have two young boys) had visited about six or eight different dealerships. We had test drove over fifteen different vehicles from sedans to crossovers to SUVs to trucks. On two different occasions we had gone all the way through "sitting down to discuss numbers." In both frustrating instances, we found the treatment, the service, and the overall feel was just disappointing. So much so, we had stopped looking for about four months.
That lead us to Kunes in Delavan. We had settled on looking for a Ford F150. While we had a budget, we were more interested in finding the right vehicle.
I had stopped on several occasions to look, but on September 20, 2014 there seemed to be a vehicle to hit the mark. Paul was on hand to get us behind the wheel and test driving. As a small business owner and someone who works a lot with both customers and vendors, I was impressed with his very supportive sales manner. No pressure, no excessive questions, and no "what will it take today" attitude.
In the time we spent looking at different trucks with Paul, my wife and I knew we were ready to make a purchase. Paul sat down with us to complete the paperwork (some of it a little more challenging since I was a small business owner). When the numbers came back, we were able to examine several options in both financing and vehicle choices. Steph in finance walked us through the last few steps with humor, professionalism, and eliminated any sense of potential buyer's remorse common with my wife. She made us feel confident in our decision and even happy to "ring the bell."
Paul's patience, demeanor, and professionalism were nothing short of the best vehicle purchase experience we've ever had. The end result was unexpected by us. A new 2013 (long story) F150 that made my wife smile from ear to ear. Even while short staffed that day, Paul had to juggle several other customers, we never felt anything less than fully attended to and felt we were a top priority.
I will be recommending Paul and Kunes to friends and colleagues. Kudos for a unbelievable customer service experience.
Matthew and Nicole Olson
Happy owners of an awesome new truck
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