Kunes Ford of Antioch

The service team was outstanding understanding my needs and exceeding all expectations. I usually don't write reviews yet have very high standards. They impressed me with the care they provided for bot and exceeding all expectations. I usually don't write reviews yet have very high standards. They impressed me with the care they provided for both me as a customer and my car More

Last year I took my Fusion to Antioch for warranty work. While I waited, I entertained the idea of buying a truck. During the test drive there was a loud clicking from the rear, and the alignment was off. While I waited, I entertained the idea of buying a truck. During the test drive there was a loud clicking from the rear, and the alignment was off. Salesman said it was the leveling system and "normal". I knew then, he didn't know what he was talking about, because its NOT normal. No big deal, as I knew these could be addressed at sale. I made an offer, they countered, of course. For FIVE HOURS they haggled me. Every time I asked for my keys, they sent someone else to negotiate. In the end, guess what? I got it for my original offer. Awesome, right? Now fast forward a month. I'm waiting for, what turned out to be an actuator, to come in when I notice none of the steering buttons are working. I call Kunes to add it to the warranty service. Easy-peasy... Covid hits Communist Illinois. My parts are delayed. I make several calls for updates, no response. Five months later I finally get a response from a great girl named Abi. Super helpful. However, my parts had come in, but because no one notified me, they were put back in stock. Now we wait again. Now during those months, I had replaced the buttons and trouble-shot the problem to the clock-spring. I told Abi to tell the tech what the problem was and which parts to order. (I could do the work myself, and I was only there due to the warranty I purchased.) I drop off my vehicle on a Wed. The repairs listed on the order should only take a day at most. The tech tells Abi the spring is fine, and its the buttons. So he replaces the buttons. What do you think happens? The buttons still don't work! Guess which part he finally finds as the culprit? yep, the clock-spring. He tells Abi that the buttons I installed musta been "fried" by the bad spring, and it had to be programmed. I call xx. Thats not how that system works. NOW, we have to wait for a new spring! They've now had my truck for a week and a half. They tell me the new part is installed! Yay! except...they never ordered the actuator..UGH. I ask her to just get the part, I'll install it myself. She explains the warranty stuff, which I understand, but then tells me the tech said "its pretty complicated, a lot of wiring and stuff". Again, more xx. Its's a plug-n-play, thirty minute job. I tell her I'm coming to get the truck and I'll bring it back when the part comes in. She talks to the tech. She asks if I can give them about an hour and a half for pick-up. This tells me my truck was still sitting in pieces when I called. Thats not the best part!.. when I go to pick it up, it's still not ready! When its finally brought around I notice the running boards are out. No worries. But then I notice that its just the driver's side thats out. Try my damnedist to get the xxxx thing to stowe. Not happening. So I reverse back to the service area and go inside. Service manager asks if theres a problem?...I told him, "you're xxxx-right there is" and asked to speak with him outside. Showed him the truck. This guy had the gall to tell me "its a common problem on these models...and for a small fee we have a service repair for these". Seriously?! It was not a problem when I brought it in! and maybe the tech should have noticed that only one running-board was working before he brought it out! Well, I gave him a few choice words about their idea of 'service'. So, I waited nearly six months for a repair, they kept my truck for a week and a half for what should've been a $100 part and 2hrs of labor, and all of the needless replacement parts and tech-hours are being billed to the warranty company. AND, I STILL have to go back to get the actuator replaced. There are employees there that are doing their best, but with xxxx-poor management, it's not enough to recommend this dealership to anyone. Good luck to them. I hope they straighten it out. Until then, I will not be going back. More

Not normally one to leave bad reviews but this has been a pretty rough car buying experience. After a few days of talking, the salesman and I agreed on a price for an F250 Platinum. The dealership was suppos pretty rough car buying experience. After a few days of talking, the salesman and I agreed on a price for an F250 Platinum. The dealership was supposed to include a set of Ford accessory ramps at delivery. I drove to the dealership, test drove the truck, and started doing paperwork. Desk manager came out and said they would pay half of the ramps. The ramps cost $600, but the manager said cost would be $1000, and asked me to pay $500 of it. Basically, I would be paying for all of the ramp expenses while they claim to pay “half.” But that’s not really a big deal. We agreed to remove the ramps in exchange for a full tank of fuel. Next came finance. I noticed the purchase agreement was $1,200 higher than the price we agreed on. I asked, he said it was inaccurate due to the software he’s using. He offered to show me on his computer, and there was a line for “dealer accessories” that was $1,200. He left the room, came back, and took the $1,200 off. Again; not a huge deal. But seems very shady and most people likely wouldn’t notice. Especially the ones that are lied to and told it’s “just inaccurate software.” Around 8:00 on Thursday I took delivery of the truck. On my way home, I got on the interstate and a blind spot monitor error pops up on the dash. I stopped to grab food around 8:30, on my way back to the truck I noticed the left tail lamp was broken, right on the blind spot radar. Tried calling the dealer, sent a message to the general manager and the salesman right away. Friday morning I called the used car manager and he was insinuating that I broke the tail light after delivery. I went online, found the listing for the truck (still active) and sure enough, the tail light is broken in several of the pictures. There were also pictures of the truck sent to me by the salesman prior to delivery that show the broken light. Used car manager said he would touch base with the general manager and contact me on Saturday. Heard nothing back Friday or Saturday. I called Monday, I was sent to voicemail and never got a returned call. I ate the $800+ tail light not including install. I’m not sure how the truck passed the safety inspection with a blind spot monitor error or a broken DOT required light. IL state law also indicates that tail lights must not be damaged for a legal sale. WI state law requires no damage to any lights on the vehicle exterior. I’ve chalked this up as a learning experience. I figured the dealer would make things right and try to retain repeat customers that buy $80,000 trucks. But when a dealer has their own legal team and won’t return phone calls, it makes sense. I’ll update/edit/revise this if they do follow up or reimburse me for the tail light. But with the way things are going, I’m not holding my breath. More

Horrible experience, we surely thought we had found the vehicle and sales person that was outstanding and were excited about taking the hour drive to buy our new vehicle. We even discussed pricing on vehicle and sales person that was outstanding and were excited about taking the hour drive to buy our new vehicle. We even discussed pricing on the phone with the sales person. Well, once we sat down to purchase the vehicle we were told it was $7K more than what we were originally told. Then a lot of 1970's car dealership rhetoric. What a terrible experience, and to think they own over 35 dealerships. We even called the owner of Kunes to let him know of the situation and did not get a call back. This place lacks too much to write here. Terrible reputation and sales people who really care less. Plus NO one wears a mask. Scam is the first word I think of when I hear Kunes....or the sales person's name.... More

Worst customer service and service department I have bought several trucks and cars over the years here never again don't return phone calls bought my new truck in for service told me it's going to take bought several trucks and cars over the years here never again don't return phone calls bought my new truck in for service told me it's going to take 4 to 6 weeks no loaners so I'm without my truck which I use for business take my advice over the years they have gotten worse talk to someone in service 3 days ago never returned call More

8:00am appointment for oil change, tire rotation with break inspection and check engine light. Dropped off vehicle the night before. At 11:45am I inquired on the status of the car and was told “we shou break inspection and check engine light. Dropped off vehicle the night before. At 11:45am I inquired on the status of the car and was told “we should have answers shortly.” At 2:00pm I finally received a phone call from Jeff, the service advisor. In addition to the demeaning and rude tone Jeff took with me, he was unprofessional and violated my privacy as a customer. The first thing he said to me was, “I just spoke to X about the car.” This name is not on the paperwork, not in my customer file, or anywhere to be found associated with this vehicle. Yet, Jeff seemingly gave him all the information pertaining to the vehicle’s service appointment and was now annoyed with me for pointing this out to him and asking questions regarding MY car. Jeff provided a vague description of the ‘fuel leak’ that will cause emissions to fail but is safe to drive while they order the part. I asked, “what part exactly is broken that you need to order?” He then went into a description of the valve on the gas that releases the pressure and how it’s not getting the proper pressure which is why the check engine light is on. His tone was that of extremely bothered at having to explain this to me after just telling X this information. He said, “like a gas can that is left outside with the cap on, I’m sure your husband would understand.” Perhaps Jeff isn’t aware, but this is 2021. I do not need a husband to explain to me how gas vapor works. A reply explaining the issue would have been sufficient, but Jeff felt the need to belittle and demean me as a woman, assuming I must not know what he’s talking about because I don’t have an appendage between my legs. I asked for a quote for said part and it was in the $400-$500 range. I asked what the cost for services rendered was and he did not know and said he would have to call me back. When I asked what was on the inspection report from the tire rotation and oil change, Jeff’s response was “that will all be on the paperwork.” He didn’t know, and didn’t want to find out, that was clear. I requested a detailed quote for the needed part and a statement for the day be emailed to me, I was told email isn’t working. I finally had to request a screen shot be sent to my cell phone to see what exactly I needed to pay for and what part was needed for the vehicle. Jeff never did call me back as he said he would. I had to call the dealership again to pay the balance and instruct them to release the vehicle to my daughter. I’ve been bringing this vehicle to this dealership for 6+ years, and I have purchased vehicles from other Kunes locations as well. Please thank Jeff for your loss of this customer as I will not be returning to any of your dealerships. More