Kuni BMW

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Internet Sales Manager

My Review of Kuni BMW:
I recently attempted to purchase a used BMW from Kuni BMW and I had a terrible experience with them.

I found a car on their lot which I was interested in, and to avoid having to go through the lengthy "negotiation game" with a salesman, I opted to use the Make an Offer option on the Kuni BMW website. As their asking price was very aggressive (even higher than KBB Retail) I made an offer and explained that my offer was based on a lot of local listings, as well as, looking at both KBB and Edmund's pricing guides. Since KBB is an average of Dealer asking prices and Edmund's is an average of selling prices, I figure true value lies somewhere in between. I then made an offer which was approximately $2000.00 higher than the Edmund's pricing guide's suggested price. I then received an e-mail from the Internet Sales Manager telling me that my offer was fair and wanted to know when I could come in and test drive the car. I went in the next day and even though he wasn't their, I test drove the car. I e-mailed him that night and told him I wanted to purchase the car and wanted to know when he would be in. He told me to come the next day, and when I did, we looked at the car together, discussed a couple of issues, and then went in to work numbers, as I wanted to see what kind of financing they had, before I decided whether to finance or pay cash. He sat me down at a desk and about 5 minutes later he came back, and told me he could sell me the car for a price which was significantly more (several thousand dollars) than what I had offered. When I asked him about the price I had offered and his comments about it being a fair offer before inviting me to come in to test drive the car, he simply said, that he couldn't sell me the car for that price. The internet Sales Manager, basically deceived me into coming in to the dealership by implying that he was willing and able to sell me the car for my offer price, and then after wasting 2 days of my time, he told me that he couldn't sell me the car for that price. It is unfortunate that a business establishment would allow any employee, much less a "manager" use dishonest & shady tactics to deceive a potential customer into thinking they could purchase for a certain price, when they had no intention of actually selling it for that.

Perhaps they are just selling so many cars these days, that they can afford to lie to people and risk losing business ??? Kuni BMW had me waste 2 days of my time unknowingly "playing a game" with a sales manager when all I wanted to do was purchase a new car.

BEWARE OF SUSPECT BUSINESS PRACTICES AT KUNI BMW !!!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: DONALD E MCDONOUGH

My Review of Kuni BMW:
KUNI's service is the best BMW service I have ever visited. They take GREAT pride and care in their customer service, and quickly and efficiently complete all the work that was requested. I would HIGHLY recommend KUNI's sales & service to anyone interested in a BMW!!!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: 4

My Review of Kuni BMW:
I have been into many BMW dealerships over the years and this one is by far the best. I have been in for service 3 times over the last few years and every time they have been great. I went to another dealer in town before I started going to Kuni BMW and felt like they were doing ME a favor. I am very pleased with the quality of work at Kuni BMW as well as the personal attention they give me. I also read in the paper that they were just given a national award for customer service. Not surpricing to me.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Baggs

My Review of Kuni BMW:
This is our 5th family purchase of a BMW and all have been purchased at Kuni BMW. We went to another dealership in the beginning but because of their attitude on the sales floor we chose to go to Kuni for another try. From the very first time we met with a sales representative at Kuni we have had nothing but exemplary service. We have been working with Mike Baggs for the last purchases and we are extremely happy with his professionalism and it has been very easy to purchase a car through him! From the sales relationships to the service department we are extremely happy with Kuni BMW. I would never go anywhere else!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: The Lovely, Suzan Gilliam

My Review of Kuni BMW:
I never would take the time to write a review but Kuni BMW deserves it and I would like to tell you why. It has been a dream of mine to own a BMW. My heart was set on a specific color (ext and int) and model. I found only one at Kuni and made an appt with Suzan to see it. Suzan, Ed and Monty made my dream come true. Not only was it exactly what I wanted but the price was unbeatable. I knew I couldn't pass up the opportunity. This has been the best car shopping experience I have ever had. EVERYONE was so friendly and I didn't feel like I was being judged in any way.

Kuni is professional and has a comfortable atmosphere. The best part is they want to still be there for you with anything you need AFTER they make the sale. I couldn't be happier! I look forward to going there for future maintenance needs and seeing the Kuni crew that made this all possible!

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: adam murrey

My Review of Kuni BMW:
i have been so super pleased with every person i have had to deal with at KUNI BMW, they have got a customer for life!!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: 2

My Review of Kuni BMW:
great experience. the receptionist stands up to say hello.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Flinn, Ingrid Dobson, Adam Murray, Brent (Service Manager)

My Review of Kuni BMW:
The day before Christmas, I went car shopping. A friend of mine happened to show me a 2004 M3 on Kuni's site, and I decided to stop by for a test drive. This was the day before Christmas. Two days later, I was doing the paperwork for the purchase. Everyone at the dealership was very friendly, curtious, and helpful. They had free drinks and snacks, and were not pushy in any way. They went out of their way to find a M3 jacket in my size, which had to come from out of state.

Well, after owning the car for a few months, and making many trips between Portland and Seattle, I noticed a few small problems. However, I deployed March 13th to the Persian Gulf, and didn't have time to take the car in myself. I left it with my family, and emailed them the list of problems. My Father dropped off the car, and the dealer got in contact with me via email (the most reliable means of communications for someone stationed onboard an aircraft carrier). I was able to talk to the service department, find out what the cause of the issues were, and how they would be resolved. Never before have I heard of a dealership going this far out of their way to help a customer. I highly recommend Kuni BMW to anyone looking to purchase a BMW, or have a vehicle serviced.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Jay

My Review of Kuni BMW:
I had a very good experience in purchasing my BMW through Kuni BMW. I felt that the salesman was proffessional, thorough, and considerate. I had a few interactions by phone and email to get the deal pretty much ironed out before coming by to complete my purchase. I felt the pricing was as good as you can expect. . .and the service was fantastic. I would definitely recommend Kuni BMW to others. There was a good selection of BMWs too. The 335 coupe was limited to none in stock at a couple other places I checked. Kuni BMW had 6 or 7, which was nice. I was able to pick one from stock which saved me from having to wait a couple of weeks.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: mike, skylar, rob

My Review of Kuni BMW:
I usually dont write reviews but this dealership deserved one. Great customer service with a pleasant attitude and a smile. Skylar the customer service guy who greets you makes you feel welcome and puts you at ease. That goes along way even on a good day! I always get an answer when I call I am not put on hold forever waiting, which is a great thing my questions are answered and I am taking care of promptly. Thanks Kuni for a job well done. It doesnt go unnoticed by your customers!

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