Kuni BMW

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Kuni BMW:
i have been so super pleased with every person i have had to deal with at KUNI BMW, they have got a customer for life!!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Kuni BMW:
great experience. the receptionist stands up to say hello.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Kuni BMW:
The day before Christmas, I went car shopping. A friend of mine happened to show me a 2004 M3 on Kuni's site, and I decided to stop by for a test drive. This was the day before Christmas. Two days later, I was doing the paperwork for the purchase. Everyone at the dealership was very friendly, curtious, and helpful. They had free drinks and snacks, and were not pushy in any way. They went out of their way to find a M3 jacket in my size, which had to come from out of state.

Well, after owning the car for a few months, and making many trips between Portland and Seattle, I noticed a few small problems. However, I deployed March 13th to the Persian Gulf, and didn't have time to take the car in myself. I left it with my family, and emailed them the list of problems. My Father dropped off the car, and the dealer got in contact with me via email (the most reliable means of communications for someone stationed onboard an aircraft carrier). I was able to talk to the service department, find out what the cause of the issues were, and how they would be resolved. Never before have I heard of a dealership going this far out of their way to help a customer. I highly recommend Kuni BMW to anyone looking to purchase a BMW, or have a vehicle serviced.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Kuni BMW:
I had a very good experience in purchasing my BMW through Kuni BMW. I felt that the salesman was proffessional, thorough, and considerate. I had a few interactions by phone and email to get the deal pretty much ironed out before coming by to complete my purchase. I felt the pricing was as good as you can expect. . .and the service was fantastic. I would definitely recommend Kuni BMW to others. There was a good selection of BMWs too. The 335 coupe was limited to none in stock at a couple other places I checked. Kuni BMW had 6 or 7, which was nice. I was able to pick one from stock which saved me from having to wait a couple of weeks.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Kuni BMW:
I usually dont write reviews but this dealership deserved one. Great customer service with a pleasant attitude and a smile. Skylar the customer service guy who greets you makes you feel welcome and puts you at ease. That goes along way even on a good day! I always get an answer when I call I am not put on hold forever waiting, which is a great thing my questions are answered and I am taking care of promptly. Thanks Kuni for a job well done. It doesnt go unnoticed by your customers!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Kuni BMW:
I had a mixed experience with this dealership. I brought in a used BMW I had purchased for oil change & inspection. I had them fix a couple of problems (two power steering lines were leaking and the flex disc was cracked) and the total came to $1000 which I thought a bit much. The work appeared to be done well.

Unfortunately I only made it 4 miles from the dealership before steam started coming out from under the hood and all the coolant dumped onto the ground. I opened the hood and found that the flange on the radiator for the upper radiator hose was broken completely off. Obviously it wasn't in this state when I dropped off the car.

I had the car towed right back to Kuni but they were closed. They didn't offer a loner car; I stood around for a half hour waiting for my wife to come pick me up.

I left messages with Dan (my service advisor) who had been quite friendly and helpful during my initial visit, but he was slow to call me back. When I called him, I was informed that the radiator needed to be replaced and they expected me to pay for the parts (they would cover the labor). They claimed that the radiator breaking at this point was merely a coincidence, unrelated to the work they had done on the car.

After making my case to Dan the service manager finally authorized him to cover the cost of the repair. Mistakes will happen, and this is the way they should have handled it in the first place.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Kuni BMW:
I purchased my ED X3 at Kuni. They were the first dealer I stopped at after researching the X3 for over 1 year. It was a very low pressure sales process spread over a month. During my first visit I test drove a X3 3.0i and was very impressed. The SA (Mike Baggs) ask if I would work with him when I was ready to make an offer, I told him I would. A few weeks later Mike allow me to take his personal X3 demo for a week-end test drive. A few weeks later, after researching the price, I made an offer to Mike, after a few minutes of back and forth discussion, he accepted my offer.

Since then, I have completed the ED pickup, and the redelivery of my car. I was so pleased with the low pressure sales process that I never stopped at any other dealer. I highly recommend Kuni and Mike Baggs.

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