LaFontaine Honda

LaFontaine Honda
2245 South Telegraph Rd.
Dearborn, Michigan 48124

Sales: (866) 567-5088
Service: (866) 567-8578
Parts: (866) 567-8578

Manufacturer: Honda

Most Reviewed Employees
Ha Parrinello Ha Parrinello
Sales Professional
Mike Curry Mike Curry
Business Manager
Bill Marks Bill Marks
Sales Professional
Bobby Adams Bobby Adams
Sales Professional
Aaron Kent Aaron Kent
eCommerce Specialist
Michelle Cafeo Michelle Cafeo
Business Manager
Salam Almardaa Salam Almardaa
Sales Professional
David Rich David Rich
Sales Professional
David Lawrence David Lawrence
Sales Manager
Dan LaFontaine Dan LaFontaine
Senior Sales Professional
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Free WiFi
Parts Store
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 10:00 AM - 3:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
31 Reviews
LaFontaine Honda

Overall Score: 5 Star Rating4.9



About LaFontaine Honda
Certified: LaFontaine Honda
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, LaFontaine Honda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



kei734
4/12/2012 9:18:15 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ha Parrinello

My Review of LaFontaine Honda:
Ha Parrinello has been our sales agent for many years. We have leased several Honda's thru her. The reason we keep going back is because she doesn't play the sales game with us like some other dealers and agents we've had in the past. Ha finds out what we want and need and does everything she can to meet our needs. She is very low key, but very knowledgeable about her product line. She truly has your best interest in mind when you deal with her.
Last year, Ha went out of her way to help us turn in a Honda our son bought in another state. She didn't get paid for any of that.
Ha is not just a sales person to us, she is a friend. When your out to buy a car and know you have to go thru that dreaded process, its nice to have someone you trust to help you thru it.
I would definetly recommend Ha Parrinello at LaFontaine as the sales agent to go to if someone is looking to purchase or lease a Honda.
J.Shirlin

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pistol
4/5/2012 7:47:42 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ha Parrinello

My Review of LaFontaine Honda:
My father recommended seeing Ha when my wife's Toyota Yaris lease was up. Although we couldn't come to a compromise on a Honda vehicle, Ha was very helpful in researching all makes/models in the LaFontaine family. After several weeks of researching and test driving many different models (my wife is very picky), she came to the conclusion that the Kia Soul was the vehicle for her. Ha did a fantastic job getting us the best deal she could find on the Soul. By waiting, we were able to take advantage of future deals that we would not have had an opportunity to eligible for without Ha's guidance. My wife ended up leasing the Kia Soul for the price and lease term length she was originally looking for.

I would recommend Ha to all of my family members and friends. She has found a valued customer for the unforseeable future.

Pete from Dearborn, MI

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farooqnkhan
4/4/2012 5:11:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Salam Almardaa

My Review of LaFontaine Honda:
We are very pleased with Salama for excellent services he provided us during our visit to this showroom, which resulted in leasing the 2012 Honda Accord SE. Salama answered every question very politely and made every effort to sell the car. He called us few times to negotiate the price and offer better car and deal. He went out of his way to approach our friend (who recently bought a car from this dealership) to convince me to make a deal. My wife Farzana and I are very impressed with his honesty and professionalism demonstrated during our recent car purchase from this dealership.
Thank you
Farooq N. Khan

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crick757
3/30/2012 8:32:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ha Parrinello

My Review of LaFontaine Honda:
My sister recommended that I see Ha when I told her I was going to trade my current Honda in as my lease was up. She had bought 3 Honda's from Ha in the past few years. The dealer that I had previously used had left the dealership I had always gone to and the last I had heard was no longer selling cars, but working in the finance department, so I needed to see a new sales person.

I loved working with Ha! She was friendly and personable, and made sure I left with the car I had set my heart on! When Don asked why I had not gone back to the dealership I had used for my previous 3 Honda's, I explained that my salesperson was no longer there and I really did not remember who had sold me the car I was trading in. He asked if I remembered who I had dealt with that I really liked...when I told him, I found out that he was now working at Lafontaine and it made perfect sense - what a great fit! It was great to see him again and know that he was now working at Lafontaine.

Everyone went above and beyond and they now have my business for life...Ha and everyone I encountered at Lafontatine is great! I love my new car!

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LakeFentonDude
3/28/2012 6:53:03 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bobby Adams

My Review of LaFontaine Honda:
I live in Fenton Michigan, yet I bought a 2012 Honda Odyssey Touring Elite from LaFontaine Honda in Dearborn Mi, which is more than 60 miles away. In fact, there are at least a dozen Honda dealerships which are a closer drive than LaFontaine. Initially I contacted the three Honda dealers closest to me (actually visited two of them and test drove at one of them) and while everyone was friendly enough, I knew I was getting some common sales techniques applied to me when it came to determining how much I was going to pay to put this vehicle in my possession. For example, quoting me a price then finding out during the finalizing process that the price I was quoted was for a less expensive model and that MY vehicle was going to cost more. I could go on. I decided to contact LaFontaine on a whim because I am friends with a number of people who have have had fabulous experiences with LaFontaine, in the areas of both new car purchases and repair service.

At this point I must say that I am probably a customer at the extreme end of doing pre-purchase research on every aspect of the vehicle I want to buy. I go to the auto show to examine the car, I read all automotive press articles I can find, I talk to people (even strangers willing to talk) who own the vehicle I'm interested in, and I find out every real aspect of what the car actually costs the dealer to obtain and sell the car. So I end up calling LaFontaine Honda (the fourth dealer I contacted) and was referred to a Sales Professional named Bobby Adams. I told Bobby who I was and very specifically what I was looking for, but made no mention of having contacted any other dealerships. The out the door price Bobby quoted me was low - no, make that VERY low. I was so sure he either was forgetting to add sales tax or was quoting a price for a lower model, that I did what I'm sure few customers ever do, I asked Bobby if that price could possibly be correct - it seems too LOW! I added that I was not meaning to be disrespectful in questioning his quote, I just found it difficult to believe the on-the-road price quote I received. Bobby just laughed in a friendly "no problem" kind of way and said not to worry. He offered to have his General Sales Manager, Don Poley, give me a call to assure me everything was on the level. So sure enough, Don Poley calls me within 10 minutes and goes over every figure with me, one by one, from what Lafontaine paid for the car all the way to the price I was quoted, and it was indeed for the exact car I was looking for. Without getting deep into specifics, the price I was quoted was THOUSANDS less than the next best price I was offered at the other dealerships. While price isn't everything, dealing with thousands of dollars price difference does matter quite a bit. And here is where things get even better.

I was looking for a white exterior color and a dark (truffle) interior color. Bobby Adams found several in the area and arranged to pick one up from, of all places, the first dealership I had contacted. The day he was to pick up that vehicle, he was told he couldn't have it (for reasons I was not told). Bobby immediately called me to apologize and stress to me that he would find another vehicle for me very soon. It took less than a day and Bobby called to say one had been found and that I could pick the car up in about three business days. It was one they had to pick up from a dealer on Detroit's east side. Sure enough, I was able to pick the car up three business days later and even though he offered to deliver the car to my house, I elected to pick up the car and finish off the final paperwork at the LaFontaine Highland, MI Cadillac, Buick, GMC dealership since I work near that location. Everything I was told or promised by Bobby or by LaFontaine occurred exactly as they said it would. I received a fabulous price on a vehicle that is well known for dealers not having much willingness to negotiate on. I received top notch service from Bobby and Don in every aspect of this transaction. I was able to do all of this without ever physically going to the dealership in Dearborn. One week before I made my first call to LaFontaine, I couldn't have imagined I could do business like this - now here I am, almost in awe of the fact I could get an amazing deal on a vehicle from people that delivered on every promise they made, and never step foot into the actual showroom.

Now the icing on this cake: About the time my 15 day temporary license tag was to expire, I called LaFontaine Honda and was connected to Don Poley. I was asking if he could check on the status of my permanent license plate (for some reason, I thought the plate was going to be mailed to me directly from the Secretary of State, even though nobody ever told me that). Don told me the plate was at their dealership. Since Don lives about 10-15 miles from me, he offers to deliver it to me that day. That particular day, I had to work late and before I could call Don to tell him I wouldn't be able to meet him at a reasonable time, he had already left me a message telling me the plate was behind the storm door of my house! Yes, he actually delivered it to my home!

In all, this kind of treatment in every aspect of this experience is what makes and keeps loyal customers. I am fiercely loyal to those who treat me well and do what they say they will do - and even more so when they go above and beyond my expectations. As a result, unless given a reason otherwise, I will ALWAYS take my business to LaFontaine and direct those who ask my advice to first check out LaFontaine. They call themselves "The Home Of The Family Deal". Now I know, it's not just their advertising slogan, it's the way they really do business.

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MarHonda54
3/23/2012 10:30:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ha Parrinello

My Review of LaFontaine Honda:
Hi I would like to thank Ha Parrinello for her hassle free friendly and knowledge of the Honda vehicles. She went above and beyond by not only filling the gas tank personally, but made sure all of my questions were answered. Some of the other staff at Lafontaine helped also, when I came in and Ha was busy with another customer. The whole experience was hassle free no pushing to sell me anything I did not want and only seemed to want to please me. Everyone at Lafontaine went above and beyond to help make my new car buying experience a very nice one! I decided to buy a Honda CRV EX L with navigation and love the car. This is the third Honda I have purchased and I will continue to not only purchase my next Honda from Ha at Lafontaine, but will have it serviced here as well. Have never had any negative things happen and have been very happy. They have shuttle service if you require a ride to work, as I have in the past, and am sure I will again. I do not work that far from Lafontaine, so it works out well for me. Thank you Mary Ellen

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joancbologna
1/4/2012 2:30:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 1

My Review of LaFontaine Honda:
Our salesperson, Kim Moore, was very helpful and cooperative. She worked very hard to get us a great price and just the car we wanted. Even though it was just a week before Christmas, she spent lots of time with us. We test drove several cars before deciding on a Civic. I plan to go to LaFontaine for all my service needs. Kim even got the manager to match the trade-in value and price that another Honda dealer quoted us. We are very satisfied. My husband and I highly recommend Kim.

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cdobrovic
12/29/2011 10:10:09 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Marks

My Review of LaFontaine Honda:
My experience with this dealership was great. I believe a lot of it has to do with the salesman Bill Marks. He is the the best used car salesman that i have dealt with in all my years buying new or used cars. i hope to purchase more cars from Lafountaine in the future because of him.

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dombrowa
12/27/2011 11:06:43 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ha Parrinello

My Review of LaFontaine Honda:
This is my third Honda vehicle that I have leased from Ha at Lafontaine Honda and as always I am very happy with the experience. My Honda Accord Lease was coming up, and it was time to upgrade to an SUV do to the expansion of my family. I had kept in contact with Ha through telephone and emails with repsect to what deals were out there on current Honda leases and finally was ready to pull the trigger on a 2011 CRV. The entire experience was very low key. I am always up front with dealers about my expectations for MSRP, sale price, and my desires as far as payments go, and I'm not really into "haggling" on prices. When I come in, I give what I'm willing to pay, and Ha is always up front with me about whether or not this is a realistic expectation. I enjoy that she is very down to earth, and never tries to give me the hard sell. In general I hate walking around the sales floors of department stores, auto dealerships, shoe stores, and anywhere else where someone is trying to give me the "hard sell". This is not my experience at Lafontaine. Ha answers all of my questions, and then she has some questions of her own to guage what my needs are. From there its a mutual process where she provides me with useful information on the entire process and I'm free to make a decision without someone breathing down my neck. Overall I think that they make the process very simple to understand and everything feels like it is taken care of for you.

Unfortunately I'll be moving about two hours away from the dealership pretty soon, but I don't think that will stop me from coming back to Dearborn to lease/buy my fourth vehicle from Ha at Lafontaine Honda. Once you find a good thing, stick with it.

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Denise Daniels
12/19/2011 8:13:08 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kimberly Moore

My Review of LaFontaine Honda:
My husband and I were in great need of a new vehicle and we were ready to purchase from LaFontaine. Walked into the dealership late at night, met Kim and the service began! She was a bubbly, professionally poised, get-it-done kind of woman. We sat and she did all the work. Called for insurance, detailing, paperwork, more paperwork and even personally filled the gas tank. The other salesman joined in to help too. Within two hours we were sitting behind the wheel of our vehicle driving home. What a painless whirlwind-of-a-deal she got for us. It is NEVER a pleasure to give up your hard earned money for anything but she sure made it easier. Have not felt so good about a purchase since the last time we bought a car from this dealership in 2002. Thanks Kim. We will be in touch.
George & Denise Daniels

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