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LaFontaine Subaru

Commerce Charter Township, MI

3.4
158 Reviews

3055 E West Maple Rd

Commerce Charter Township, MI

48390

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Showing 158 reviews

November 17, 2015

Everyone was friendly and the work was timely ... especially for a "walk-in" new customer. The lounge/showroom area is spacious, clean and comfortable with plenty of magazin More

by FrankOfFarmington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Elicerio
Nov 18, 2015 -

LaFontaine Subaru responded

Hello Frank! What a great review! We are happy to hear you enjoyed your time with us while you wait for your vehicle to be serviced. I will make sure to pass along your message to Miguel and the entire team. We can't wait to see you next time! - Shelbi P.

November 12, 2015

Friendly and attentive staff. I was in for an oil change and Miguel was there to greet me immediately with a smile. Very nice staff, everyone that walked by said Hello with no bad More

by lovemysubi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Elicerio
Nov 12, 2015 -

LaFontaine Subaru responded

Hello! Miguel is great and we are glad that he exceeded your expectations when you came in for service. I will be sure to pass along your wonderful message to Miguel and Kathy too! Can't wait to see you again! - Shelbi P.

November 07, 2015

The ease in buying a car Everyone I encountered was professional and pleasant. The closing session was well organized and NO glitches encountered. Before I knew it, I was dr More

by Outback is more then a steakhouse!!!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Chapman
Nov 09, 2015 -

LaFontaine Subaru responded

Hi! What a great review - we love the name :) We are happy that there were no glitches and that your experience was organized, professional and pleasant. I have already passed along your kind words to Kathy and the entire team. Enjoy your new ride! - Shelbi P.

November 05, 2015

Routine maintenance I am very pleased with service at LaFontaine Subaru Dealer, I had oil changed and tires rotated. I have been treated professionally and with respect. More

by Subaru STI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Managers, Scott Tarwacki, Andrew Guizar , Derek Schema
Nov 06, 2015 -

LaFontaine Subaru responded

Hi! So happy to hear that you're very pleased with your service experience. I have already passed along your kind words to the entire team. Thank you for taking the time to let us know how your experience went! We appreciate it. - Shelbi P.

November 03, 2015

Great Experience! Everything from the buying experience straight through to my first service visit has been truly exceptional. I've received great customer service from More

by pwhite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Schema
Nov 04, 2015 -

LaFontaine Subaru responded

Hello! So happy to hear we continue to exceed your expectations! Thank you for taking the time to let us know how happy you are. We appreciate it! I will be sure to pass along your message to Derek and the entire team! Come see us again soon! - Shelbi P.

November 02, 2015

Attentive Miguel was delightful. Even though the wait was longer than I wanted he was funny and apologized, he also assisted with a discount for me. More

by Tami Sue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Elicerio
Nov 03, 2015 -

LaFontaine Subaru responded

Hi Tami. Even though your visit was longer than expected, we are glad that Miguel made it a pleasant experience. I will be sure to let him know much you appreciated his time. Come see us again soon! - Shelbi P.

November 01, 2015

Awesome, informative and relatively short Went in for oil change and brake light replacement. Received the complimentary inspection which brought a couple minor issues to light. Straight to bu More

by wrx265fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Elicerio
Nov 02, 2015 -

LaFontaine Subaru responded

Hi! Glad that you whole experience with our service department was great! We are happy it was informative and timely at the same time! I will be sure to let Miguel know how happy you are! Come see us again soon! - Shelbi P.

October 31, 2015

great service The service dept really helped me out with my electric seat issue. They took care of it with concern and kept me informed of any updates. Great experi More

by Mrs. C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Schema
Nov 02, 2015 -

LaFontaine Subaru responded

Hi! Glad that we could resolve your electric seat issue. I will be sure to let Derek know how satisfied you are. Thank you for taking the time to leave a review. We appreciate it! - Shelbi P.

October 30, 2015

Excellent experience! This was my first new car purchase and it couldn't have gone better. Danielle was so kind and helpful and quick to respond to any and all of my questi More

by Promise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam in Finance, Danielle Offerman
Nov 02, 2015 -

LaFontaine Subaru responded

Hi! We are glad that your first new car purchase with Danielle and Adam went great! I will make sure to let them know how happy your are! Enjoy your new ride and welcome to the family. - Shelbi P.

October 30, 2015

Awesome service Awesome and timely service. I didn't wait for long and everything was resolved. Waiting room was warm and friendly with lots of goodies to eat G More

by Gus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Elicerio
Nov 02, 2015 -

LaFontaine Subaru responded

Hello! Happy to hear that your service visit was timely and your wait included our relaxing waiting room and some yummy treats. Thank you for letting us know how your experience went! Come see us again soon. - Shelbi P.

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