LaFontaine Volkswagen of Dearborn

Very unfriendly only the young saleslady smiled and said hi. No update on service. Had to wait 15 min after my car was brought upfront so service could enter all her paperwork hi. No update on service. Had to wait 15 min after my car was brought upfront so service could enter all her paperwork More

Friendly and warm environment. Customer service was good and inviting. Would recommend to anyone looking Customer service was good and inviting. Would recommend to anyone looking More

Connor West was my sales rep. He was awesome! I was impressed by the way he took care of the little details. Connor wants to make sure you leave happy. He will drive over to anoth He was awesome! I was impressed by the way he took care of the little details. Connor wants to make sure you leave happy. He will drive over to another dealer to bring back the car you are looking for!! Love his enthusiastic energy! Thanks Connor. More

I would put a zero, but I can’t. We were just there at 6pm and found that they ran our credit 9 times each. I advised our sales person Sean that we only wanted it ran 2 time and if m We were just there at 6pm and found that they ran our credit 9 times each. I advised our sales person Sean that we only wanted it ran 2 time and if more was need then we would need to think about it. We are / were trying to get a mortgage for a house. But since those hard credit pulls happened it totally tanked our credit and we are screwed. I trusted Sean to have my back we I told him I only wanted it ran no more than 2 times. He said no problem and would tell the finance manager Christian. I’m not sure if he ever talked to Christian about it. So stressed and upset now. We don’t know what we’re going to do about the house situation now. So much for FAMILY. all they want is a paycheck Update 07/10/23 Calling the number that they gave me and nobody has called me back. The number just rings and rings and rings and nobody has yet to call me back or Matt has decided just to not call me back. Very sad. UPDATE 07/18/23 Still go no phone call from Matt. I called is number 2 dozen times and not 1 answer. PEOPLE if they request for you to contact Matt you will NOT get your issue resolved. This is very sad that this dealership will not contact someone. All they treat you as is a number and paycheck. Other than that they don’t care whose lives they mess up. As long as they get paid that’s all they care about. This dealership is the definition of a “Used car Salesman stigma “. If they want this review down then they need to contact me ASAP More

I recently went to dealership to look at a car I was interested in buying. Upon arrival I was met with the salesman. I did extensive research on the car prior to coming and pointed out that the dealersh interested in buying. Upon arrival I was met with the salesman. I did extensive research on the car prior to coming and pointed out that the dealership listed a car mileage incorrectly. After test driving, my mother and I returned to ask for the prices. As my mother was walking around to look at floor models, 2 other salesmen eyeballed her down to the point she was intimidated. After I asked for the out door price, I wanted the salesmen to know there are other vehicles with lower miles and lower price available, and I was wondering why that particular car was marked higher. He immediately gave me attitude and told me that he can’t even sale me the car because it’s no title. I was profiled right away. I do not recommend this dealership. The customer service was the worst dealership I’ve ever step foot in. As a military veteran looking to buy a car I can’t believe the service I received as though I wasn’t worthy of being there. Do not go to this dealership! More

Told me they would get me out of my lease and give me 1900 as well. Went up there and after 45min the told me they would just get me out of my lease. I was lied to and treated poorly. I should them that 1900 as well. Went up there and after 45min the told me they would just get me out of my lease. I was lied to and treated poorly. I should them that carvana would pay more for the car and was the told " well go sell it to them then" More