Laird Noller Ford Topeka - Service Center

They said I needed a whole new transmission. After taking it to not one but two mechanics and a transmission specialist, turns out they lied. I had a mis-fire. They also said I needed a whole ne After taking it to not one but two mechanics and a transmission specialist, turns out they lied. I had a mis-fire. They also said I needed a whole new oil pump after my car started leaking oil AFTER THEY DID AN OIL CHANGE. Wonder how the State of Kansas Attorney General's Office would like to know how many oil changes have to come back for a "new oil pump". More

Juaquin was a treasure. They were fast, efficient and reasonably priced. I didn't feel pressured to use them either which was a nice change. Will be using them from now on. They were fast, efficient and reasonably priced. I didn't feel pressured to use them either which was a nice change. Will be using them from now on. More

Actually had 2 cars at Laird Noller Topeka at the same time. One was in collision shop the other in the service department. If I were only rating the collision shop it would be a five star review as they time. One was in collision shop the other in the service department. If I were only rating the collision shop it would be a five star review as they were very professional and did excellent work. The service department on the other hand was so poor that I will never be back to the Topeka location. Really I can't even say it's the fault of the service department but rather my service advisor Wakeen. Quoted me more for the repair than any other dealer in the area including Laird Noller in Lawrence, but no other dealer could get me in immediately so I went with it. Then was lied to several times about when the car would be completed. When the car was returned it had more than 100 miles put on it and it appears that they locked the keys in it at some point as the top of the driver's door is now bent out as it a lock smith had to open the door. Pointless to complain as Wakeen had already proven honesty is not something important to him. I will just never return and do my best to warn all I can before they take their car in service at the Topeka location. More

I don't even know where to start with this LESS THAN PLEASANT experience today. Let's just say, that it was the worst service experience and 6 1/2 hours that we will never get back. I scheduled a prot PLEASANT experience today. Let's just say, that it was the worst service experience and 6 1/2 hours that we will never get back. I scheduled a protective coating service and an oil change to get done on my car that I bought new site unseen. When I bought the car, they promised us a loaner car to take off site to go grab some lunch and buzz around while it was getting coated. When my husband showed up at 9:30 am, the service department said the car wasn't even on the schedule. They blamed the poor sales guy who was out at his mother's funeral and that it was his fault. Also, do you think they upheld their end about the loaner car? UMMMM NO!!!! My husband tried to get updates throughout the morning on how it was going, only to get an attitude from a cocky desk guy who told him only about 10 more minutes. Then finally at 2:45pm it made it to the lift for the oil change. Finally at almost 4:00pm my car was "ready". When my husband went out to look the car over there was pink soap running down the back hatch. He went to find the manager to show him the "quality of work" that his people did and all the manager said was "sorry" never making any effort or wanting to make it right. My husband was also promised a full tank of gas before he left. Do you think that happened? xxxx no! He left with only the half a tank of gas which was still in it from the drive up there this morning. Unfortunately, because of this horrible day of customer service, Laird Knoller has now lost a repeated customer who has bought the last 5 suv's and trucks sight unseen from them, not to mention the multiple people we have referred to your store from the Wichita area. Worst service experience ever. I am disappointed that I had to give you even a 1 star rating because you don't even deserve that!!!! More