Laird Noller Ford of Lawrence

First day went extremely well. Great selection of vehicles; great prices;sales staff very accommodating. Sealed the deal with no hassles. Second day very disappointing. After we presented the check vehicles; great prices;sales staff very accommodating. Sealed the deal with no hassles. Second day very disappointing. After we presented the check things went south. We'd made an appointed time to pick up the car late in the day. We waited 45minutes for the car to be cleaned. Then the 60day tag was not ready. We had to drive to another location and wait 45 minutes got that process to be completed. Expecting to be in and gone in half an hour we had to kill 2 hours waiting. Now I know why "customer service" begins with "cuss." When we got home, we realized that several surfaces inside the vehicle were not cleaned as they had some sort of sticky residue on them. I would recommend this dealership for their selection and prices but was disappointed in their overall in attention to follow up and detail. I currently have a 2000 F150 that I will be looking to trade in the near future. I will probably carefully consider my options at that time. Furthermore, I wanted to purchase a new tire as a spare. I called the laird holler Hyundai dealer in topeka over three weeks ago. They said they would order the tire and give me a call. No response yet. I would like to add that our salesman, joe Kelly, was great. All the hassles seemed to be out of his control. More

I used Consumer Reports' Build & Buy car buying program. In doing so, I became aware of TrueCar and that led me to contact Laird Noller in Lawrence, Kansas. I was able to conduct business with Jo program. In doing so, I became aware of TrueCar and that led me to contact Laird Noller in Lawrence, Kansas. I was able to conduct business with Josh Hoke using the convenience of e-mail. He found the vehicle I was interested in at a price I was willing to pay. Even though it involved traveling from Wichita, Kansas, to purchase the vehicle, the TrueCar car buying program made it all worth it. Between the TrueCar program and the positive way in which I was treated at Laird Noller, this was the best car buying experience that I have ever had. More

I have a long-standing relationship with General Sales Manager Marc Hauser, and it's this relationship that brought me to Laird Noller. Marc has taken such good care of my family through the years that th Manager Marc Hauser, and it's this relationship that brought me to Laird Noller. Marc has taken such good care of my family through the years that there was really no question where I was going. Between Marc and Dennis Trotter, I continue to be treated with the utmost care and respect. More

My family has been a customer of the Ford dealership in Lawrence for over 50 years. Grandparents, parents, siblings, and my children have all bought from Ford. Mike Brady and the rest of the team provide Lawrence for over 50 years. Grandparents, parents, siblings, and my children have all bought from Ford. Mike Brady and the rest of the team provide excellent, knowledgeable, and friendly service at all times. I'll continue to purchase my new/used cars from Lawrence. To me it really speaks very well of a dealership that despite numerous changes, can span generations of buyers and keep them coming back. More

Jeremy and Dave continue to provide the best customer experience time and time again. I have purchased 3 vehicles from this dealership because of these two associates. Paul and Louis also take care of experience time and time again. I have purchased 3 vehicles from this dealership because of these two associates. Paul and Louis also take care of my vehicles in the service department with an urgency and high level of professionalism. People here take care of my family's needs, and I will continue I return in the future. More

The Laird Noller team aggressively responded to my online inquiry and quickly made contact with me to ensure they understood exactly what I needed. After they knew what I was looking for they found the exact inquiry and quickly made contact with me to ensure they understood exactly what I needed. After they knew what I was looking for they found the exact vehicle on their lot and worked very hard to provide me the very best deal I could find. When I arrived at the dealership I found a very friendly staff and the vehicle ready for me to look at and test drive. Literally within 30 minutes of my arrival we had agreed on a fair price. I was very please with the overall experience and would recommend Laird Noller in Lawrence to everyone. More

Josh Hoke and Chris Maynard made my car buying experience seamless! They were easy to work with via email, then on the phone, and then picking it up in person was so easy! I've never bought a car on the ne seamless! They were easy to work with via email, then on the phone, and then picking it up in person was so easy! I've never bought a car on the net before but I will again if I get to have Josh and Chris to work with! More

I was happy dealing with Laird Noller. The price they offered for my trade in was fair and the initial quote for the new car was reasonable. Joe Kelly went to great lengths to find the exact car I wante offered for my trade in was fair and the initial quote for the new car was reasonable. Joe Kelly went to great lengths to find the exact car I wanted. More

I've had my vehicle serviced at the Quick Lane 3 times since they opened their doors and I've been impressed more and more with every visit. The manager, Kelly, has always been friendly and has trea times since they opened their doors and I've been impressed more and more with every visit. The manager, Kelly, has always been friendly and has treated me with respect and that's important for a woman. Kelly and his staff seems to always have my vehicle's best interest at heart. I will be recommending the Quick Lane to my family and friends. What a wonderful addition to the Laird Noller dealership. More

The workers were extremely helpful and worked well with my warranty from another dealership. They took us back and showed us what was wrong along with explaining what was wrong. Kelly was helpful throughou my warranty from another dealership. They took us back and showed us what was wrong along with explaining what was wrong. Kelly was helpful throughout the whole process. I was very pleased with the entire staff. More