Laird Noller Ford of Lawrence - Service Center

Happy customer Dropped in for oil change. Quick professional service. Good review of work done and work recommended. To quote Arnold "I'll be back" Thanks for keepin Dropped in for oil change. Quick professional service. Good review of work done and work recommended. To quote Arnold "I'll be back" Thanks for keeping me and my truck on the road. Jim More

Lincoln Aviator Lemon This is the worst vehicle I have ever owned. I think we have spent over $15,000 In repairs since purchasing It in 2004. Even when we carry it in for This is the worst vehicle I have ever owned. I think we have spent over $15,000 In repairs since purchasing It in 2004. Even when we carry it in for repair, seems like the mechanic cannot get all the problems resolved on the first visit, therefore, we have to keep taking it back for more repairs. Since I'm retired, with limited income, we cannot afford another car or truck payment. This SUV is paid off, but it's still costing us a lot of money with repair expense. More

Excellent Service Department Greg Dahlem set me up with an appointment. He was ready for me when I arrived, got the vehicle in quickly and made sure the work was done as promised. Greg Dahlem set me up with an appointment. He was ready for me when I arrived, got the vehicle in quickly and made sure the work was done as promised. He did an outstanding job. More

Great Experience Everything done as requested, on time and great, friendly service . I had moved since my last visit. Jessica failed to enter my new information into Everything done as requested, on time and great, friendly service . I had moved since my last visit. Jessica failed to enter my new information into the system, but thanks to Paul, everything got updated in the computer system. More

very nice experience at Laird Noller Jessica Lund was so nice to talk and the waiting room was neat! The taste of coffee was also good. It was also so great they provide fast Wifi!! Jessica Lund was so nice to talk and the waiting room was neat! The taste of coffee was also good. It was also so great they provide fast Wifi!! More

Made it Right My husband and I dropped off our car on Wednesday, my husbands day off, so that the car could be serviced and I could take our other vehicle to work. My husband and I dropped off our car on Wednesday, my husbands day off, so that the car could be serviced and I could take our other vehicle to work. We were told we could pick up the car anytime before 8 PM which worked out well since I work in Kansas City and had a late meeting. When arriving at the dealership, the staff person on the floor, Cody, told me that the service department closed at 6, and that the department was open to 8 only on Tuesdays and Thursdays. He was very apologetic about the mix-up. After some discussion about how I could get my car, since my husband needed to go to work on Thursday and so did I, and we both headed in opposite directions - coming in Thursday AM to get the car was not going to be possible. Since my husband had remembered to bring in the spare key, Cody made a call and got some advice on how to get the car out of the fenced area. All in all, what could have been a really frustrating situation turned out well and I was able to get my car that evening. The next day the service writer also called and apologized for the mix up... We have always owned Ford/Lincoln/Mercury/Mazda vehicles and have had the best experience driving these well into several hundred thousand miles. We appreciate Cody's assistance and will remember this when we go to replace this car. More

Recall on Explorer The service department worked with me to get my truck in for the repair, during one of their busiest weeks. The service I received was outstanding fro The service department worked with me to get my truck in for the repair, during one of their busiest weeks. The service I received was outstanding from start to finish and I apprreciate the offer of a courtesy ride if needed. Highly recommend Laird-Noller service department and their professional work with customers. More

Pleasant Experience . . . My car had it's first birthday last month so I came in for my 1st oil change yesterday. There was also a recall on the airbags, so both things were a My car had it's first birthday last month so I came in for my 1st oil change yesterday. There was also a recall on the airbags, so both things were accomplished yesterday. I was treated well, and pleased with the service overall. My daughter, LeeAnn Legge, in 2009 purchased a Santa Fe from your dealership and she recommended her car - and your service to me when I was talking "new car." Betty Legge More

Great Affordable Service Before I purchased my Hyundai, I always had my services done at Walmart or Jiffy Lube because I felt I was overpaying for services at dealerships. At Before I purchased my Hyundai, I always had my services done at Walmart or Jiffy Lube because I felt I was overpaying for services at dealerships. At Laid Nollder Hyundai, prices are competitive and the staff is helpful and trustworthy. More

Good service and friendly people. I am totally satisfied with the service department. My only criticism with the experience involves the chairs in the waiting area. They really need I am totally satisfied with the service department. My only criticism with the experience involves the chairs in the waiting area. They really need to be replaced. More