Laird Noller Ford of Lawrence - Service Center

Our Mazda was taken in on January 22nd. We had general service completed but reported a noise from passenger rear---sounded just like the driver side when the shock had deaden out. Was told it wasn't the service completed but reported a noise from passenger rear---sounded just like the driver side when the shock had deaden out. Was told it wasn't the shock, and a "bushing" had to be ordered. Called February 17th--told the part was ordered and just hadn't come in. Called February 28th was told, by Jamie Prager, the part had actually not been ordered and should be there Monday. Took the car in Tuesday, came back with same noise. Had to take Steve Smacznaik for a ride so he could listen to noise. He diagnosed a bad shock--same thing I inquired about back on January 22nd. Was told on January 22nd by Jamie, that if it was a shock that could cause poor tire wear--but since it wasn't I was fine to travel on it. However, it was a shock and so I inquired about tire wear with Steve. Said he would check--no direct answer to tire wear question. Finally when the shock was replaced, I went to pick up the car and who ever drove it left a dirty/empty white Styrofoam coffee cup in the cup holder. If I would have put a customer through the events of the last month and a half, I would have made sure the care was ready to go. Not leave trash in it. Not to mention the sticker that was put in our car for our next date of service says 7-16-14. We've always been told by this service department that we should change our oil every 3,000 miles/ 3 months. So now, I can't even trust that reminder sticker and information is correct! More

Service was an oil change at the attached Quick Lane facility. I especially appreciate being allowed to inspect the underbody while on the lift. The mechanic observed a very slight lube seepage at the f facility. I especially appreciate being allowed to inspect the underbody while on the lift. The mechanic observed a very slight lube seepage at the front of the differential. Through his sharp observation, I was able to schedule a minor repair at the adjoining dealership garage, avoiding a potential road problem. This is also a show car, and gets a complete underbody judging at national shows, and leak and messcould have really messed us up in the tally. More

Cole in Service went way above and beyond to provide excellent customer service. He is always friendly and helpful but this particular time he exceeded my expectations. excellent customer service. He is always friendly and helpful but this particular time he exceeded my expectations. More

I have always been very pleased with the service and friendliness of the people in the service department. I will continue to have my vehicle serviced as necessary with this dealership. I do not reme friendliness of the people in the service department. I will continue to have my vehicle serviced as necessary with this dealership. I do not remember the name of the service tech that worked with me on my last visit but he was very professional, friendly and helpful. More

From my initial experience with Dale Kite, my salesperson, to the ongoing service wiht Laird Noller my experince has been outstanding. Most recently I had an oil change at the express lube. Fast salesperson, to the ongoing service wiht Laird Noller my experince has been outstanding. Most recently I had an oil change at the express lube. Fast service is a good thing! More

This is my first experience with Laird Noller Ford and it has been an easy and pleasant one! After having my vehicle towed to the dealership and worrying about transportation during the Thanksgiving holiday has been an easy and pleasant one! After having my vehicle towed to the dealership and worrying about transportation during the Thanksgiving holiday, I was put at ease when I learned that my vehicle was in good hands. Cole worked fast to find a loaner vehicle for me and assure me that everything was taken care of. Overall I have experienced excellent customer service, and I will be a repeat customer! More

Brought my Chevrolet Tahoe to Laird Noller on whim, I knew it needed a thermostat and my spouse needed the car ASAP. I spoke with the Service Manager, Steve who said they would get it done for me. I dr knew it needed a thermostat and my spouse needed the car ASAP. I spoke with the Service Manager, Steve who said they would get it done for me. I dropped it off with Wade first thing in the morning and was able to hand the keys to my wife over my lunch hour. Speedy service, no hassles, and quality work, all from a dealership that doesn't even sell the brand of my vehicle. I will definitely use Laird Noller for service on all my vehicles from here on out! More

Steve and his colleagues made sure my car was fixed right, as quickly as possible, and he stayed on the phone for a very long time, to get the necessary information required to get my extended warranty right, as quickly as possible, and he stayed on the phone for a very long time, to get the necessary information required to get my extended warranty to cover the cost of the repairs. As we found out, it did cover the repairs and more that I thought it would cover, so I am getting more than one thing fixed under warranty. I am a very happy motorist! More