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Laird Noller Hyundai - Service Center

Lawrence, KS

4.5
31 Reviews
Call Service Center (785) 838-2327

31 Reviews of Laird Noller Hyundai - Service Center

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March 25, 2024

They were slow. Either on the phone or away from his desk That's my experience More

by reereebeebee24
Recommend Dealer
Yes
Employees Worked With
Shawn
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March 14, 2024

Went in with an urgent repair and they fixed it promptly I was very satisfied More

by Easumcooks
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 18, 2024 -

Laird Noller Hyundai responded

We're glad to hear that we could assist with your urgent repair promptly! Customer satisfaction is our top priority, and we're delighted that you were very satisfied with the service you received. If you ever need assistance again or have any questions, feel free to reach out. Thank you for choosing us!

March 07, 2024

I didn't have an appointment, and just showed up. They were kind and accessed my problem and fixed it fairly quickly. More

by Easumcooks
Recommend Dealer
Yes
Employees Worked With
Daniel Devader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Devader
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Mar 18, 2024 -

Laird Noller Hyundai responded

We're glad to hear that we could assist you promptly, even without an appointment! Our team aims to provide efficient and friendly service to all our customers. Thank you for choosing us, and we appreciate your positive feedback. If you have any more automotive needs in the future, feel free to reach out. Safe travels!

March 06, 2024

He didn't offer me a coupon and I had to search for my own on their website. It took 1.5 hours for an oil change and rotation More

by JENIFER.BOWEN88
Purchase Time
Recommend Dealer
No
Employees Worked With
Daniel Devader
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Devader
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Mar 18, 2024 -

Laird Noller Hyundai responded

Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the longer-than-expected wait time for your oil change and rotation. Typically, our oil change services take between 1 to 1.5 hours to ensure thoroughness and quality. We're sorry if this wasn't communicated clearly to you beforehand. Regarding the coupon, we regret any confusion. We strive to provide our customers with the best possible value, and we apologize if you had difficulty finding a coupon. We appreciate your business and hope to serve you better in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

February 27, 2024

Daniel was very polite and respectful and he did a fine job of gathering things together that needed to be fixed on my car and I was very pleased with the service and his professionalism. More

by bbahnmaier
Recommend Dealer
Yes
Employees Worked With
Daniel Devader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Devader
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Feb 29, 2024 -

Laird Noller Hyundai responded

Thank you for your kind words! We're thrilled to hear that Daniel provided you with excellent service and professionalism. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. If you ever need anything else or have any questions, don't hesitate to reach out. We look forward to serving you again in the future!

February 15, 2024

Tpms light is on Had new tires put on the front that were placed on wrong side ( directional tires) each time I call it goes into voicemail and no one returns my call. On if the sensor can be reprogrammed More

by bethereason
Recommend Dealer
No
Employees Worked With
Shawn
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Feb 17, 2024 -

Laird Noller Hyundai responded

We apologize for the inconvenience you've experienced with your TPMS light and the placement of your directional tires. This is certainly not the level of service we strive to provide. We take your concerns seriously and want to address them promptly. Please accept our sincerest apologies for the difficulty in reaching someone by phone. We are committed to resolving this issue for you as soon as possible. Could you kindly provide us with your contact information or let us know the best time to reach you? Alternatively, you're welcome to visit our dealership, and we'll prioritize addressing your concerns in person. Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation.

February 14, 2024

I was glad to get my oil changed. The SUV ran well in snow storm coming from KC this morning. Daniel was friendly and appeared to be new to the dealership and the history of my contra More

by beelou52
Recommend Dealer
Yes
Employees Worked With
Daniel Devader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Devader
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February 06, 2024

Unable to diagnose problem. I left with my car took it on the bypass and experienced the same issue. I honestly don't think anyone actually drove it. More

by Stephanie.swan
Recommend Dealer
No
Employees Worked With
Shawn
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Feb 08, 2024 -

Laird Noller Hyundai responded

We apologize for the inconvenience and frustration you experienced with our service. Our team always aims to accurately diagnose and address issues, and we regret falling short of your expectations. Your feedback is valuable, and we'll use it to improve our processes. Please call and speak with the service manager, Josh Hoke, to discuss getting your vehicle back in to try and replicate the issue and work towards a resolution. We appreciate your understanding and the opportunity to serve you better.

February 02, 2024

They completed the work quickly and did an excellent job. Great customer service! I'll be back! More

by mimitorrence
Recommend Dealer
Yes
Employees Worked With
Daniel Devader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Devader
Report | Print
Feb 03, 2024 -

Laird Noller Hyundai responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you were pleased with the quick and excellent service our team provided. Customer satisfaction is our priority, and we're delighted that you plan to return. If there's anything else we can assist you with in the future or if you have any questions, feel free to reach out. We appreciate your feedback and look forward to serving you again. Safe travels until your next visit!

January 30, 2024

It was a great experience. The service staff were helpful and informative. The service was prompt and I felt I got value. More

by anne.baughman
Recommend Dealer
Yes
Employees Worked With
Shaun
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Jan 30, 2024 -

Laird Noller Hyundai responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that you had a great visit and that our service staff was helpful and informative. Providing prompt service and ensuring you feel you've received value is always our goal. We look forward to serving you again!

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