Laird Noller Hyundai - Service Center

Laird Noller Hyundai responded

Thank you for taking the time to share your experience with us! We're delighted to hear that our team was friendly, courteous, and helpful throughout your visit. Providing excellent customer service and addressing any questions or concerns is our priority, and we're glad we could assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and your business, and we look forward to serving you again!

Laird Noller Hyundai responded

We're glad to hear that we could assist with your urgent repair promptly! Customer satisfaction is our top priority, and we're delighted that you were very satisfied with the service you received. If you ever need assistance again or have any questions, feel free to reach out. Thank you for choosing us!

Laird Noller Hyundai responded

We're glad to hear that we could assist you promptly, even without an appointment! Our team aims to provide efficient and friendly service to all our customers. Thank you for choosing us, and we appreciate your positive feedback. If you have any more automotive needs in the future, feel free to reach out. Safe travels!

Laird Noller Hyundai responded

Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the longer-than-expected wait time for your oil change and rotation. Typically, our oil change services take between 1 to 1.5 hours to ensure thoroughness and quality. We're sorry if this wasn't communicated clearly to you beforehand. Regarding the coupon, we regret any confusion. We strive to provide our customers with the best possible value, and we apologize if you had difficulty finding a coupon. We appreciate your business and hope to serve you better in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

Laird Noller Hyundai responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you found our service quick and efficient, and that our staff was friendly and respectful throughout your visit. We strive to provide excellent customer service and ensure that our customers feel valued and well taken care of. We're pleased that you appreciated the updates about future appointments as well. We value your business and look forward to serving you again in the future.

Laird Noller Hyundai responded

Thank you for your kind words! We're thrilled to hear that Daniel provided you with excellent service and professionalism. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. If you ever need anything else or have any questions, don't hesitate to reach out. We look forward to serving you again in the future!

Laird Noller Hyundai responded

We apologize for the inconvenience you've experienced with your TPMS light and the placement of your directional tires. This is certainly not the level of service we strive to provide. We take your concerns seriously and want to address them promptly. Please accept our sincerest apologies for the difficulty in reaching someone by phone. We are committed to resolving this issue for you as soon as possible. Could you kindly provide us with your contact information or let us know the best time to reach you? Alternatively, you're welcome to visit our dealership, and we'll prioritize addressing your concerns in person. Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation.

Laird Noller Hyundai responded

Thank you for sharing your feedback with us. We apologize if our survey felt pushy or annoying. Our aim is to gather valuable insights from our customers to ensure that our team is delivering the very best service possible. Your input helps us identify areas for improvement and enhance your overall experience. We understand your frustration and appreciate your honesty. Your feedback is important to us, and we will take it into consideration as we strive to better serve our customers. If there's anything else we can do to improve, please don't hesitate to let us know. Thank you for your understanding and for choosing our dealership.

Laird Noller Hyundai responded

We apologize for the inconvenience and frustration you experienced with our service. Our team always aims to accurately diagnose and address issues, and we regret falling short of your expectations. Your feedback is valuable, and we'll use it to improve our processes. Please call and speak with the service manager, Josh Hoke, to discuss getting your vehicle back in to try and replicate the issue and work towards a resolution. We appreciate your understanding and the opportunity to serve you better.

Laird Noller Hyundai responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you were pleased with the quick and excellent service our team provided. Customer satisfaction is our priority, and we're delighted that you plan to return. If there's anything else we can assist you with in the future or if you have any questions, feel free to reach out. We appreciate your feedback and look forward to serving you again. Safe travels until your next visit!