Lake Country Toyota - Service Center

We've been purchasing and servicing our vehicles at Lake Country Toyota for more than 10 years now and I can say without hesitation that we are completely satisfied. The friendly and highly competent staff Country Toyota for more than 10 years now and I can say without hesitation that we are completely satisfied. The friendly and highly competent staff has always treated us with deliberate consideration and we feel more like friends than just highly valued customers. Simply put: These folks know how to take care of people! More

I am not impressed with my first service at this establishment (I purchased my vehicle here), specifically customer service and the lack of communication. I had an appointment, arrived early, was t establishment (I purchased my vehicle here), specifically customer service and the lack of communication. I had an appointment, arrived early, was told the service would take approximately three hours. I was told I'd be called when my vehicle was ready. I informed them I'd be running errands in the local area. I called approximately 4 hours later (service should be complete based on 3 hour estimate) since I had not heard anything. I was told the service was still not complete and would take a couple more hours. What the heck! It was a three hour service, you've had the vehicle 4 hours, and still need several more hours. I was given several reasons for the delay. I understand employees calling out sick. I also understand managers need to make decisions based on changing and unexpected circumstances. However, I do not understand the lack of communication. At a minimum, I should have been called at the 3 hour mark (or before) to let me know what was going on and my service would be delayed several hours behind my scheduled appointment. On the upside, the work was completed as expected, I received apologies, and was compensated for the situation. My recommendation, do better in your communication with customers. Our time is equally important. More

I specifically asked my tire pressure be 40lbs to adapt for winter cold and when I got it back and checked on the way home they were at 37lbs. Everything else was done well as far as I can tell for winter cold and when I got it back and checked on the way home they were at 37lbs. Everything else was done well as far as I can tell More

They were prompt, efficient, thorough, and gave me clear directions about how to proceed once I arrived. directions about how to proceed once I arrived. More

The dealership is so helpful, professional and always willing to help with anything we need. willing to help with anything we need. More

Great customer service. They were very nice and gave a very thorough report on my car. They were very nice and gave a very thorough report on my car. More

We always get great and courteous service at Lake Country Toyota. We will return next time we need our Camry taken care of. Country Toyota. We will return next time we need our Camry taken care of. More

I'd give less than one star after the brakes being bad on the vehicle i bought and was fine with that because i was told you would take care of it. so i scheduled it to get fixed then get a call from you to the vehicle i bought and was fine with that because i was told you would take care of it. so i scheduled it to get fixed then get a call from you to say you are not going to fix it, i will never buy another vehicle from you again and will let everyone know the how Horse xxxx you are about backing up the vehicles you supposedly had done inspections on, i'd hate to see the low standards you require to pass that inspection. More

I called at the last minute to see if the could replace a headlight without an appointment. Service Department said bring it right in and we will fix it. Great service! headlight without an appointment. Service Department said bring it right in and we will fix it. Great service! More

On time, efficient and good price. Pleasant experience. I always feel confident that my vehicle as had a thorough check. Pleasant experience. I always feel confident that my vehicle as had a thorough check. More