Lake Norman Chrysler Dodge Jeep Ram

I recently visitied LNCJD in search of a new car. i was greeted promptly at the door by the salesman (brian cramer) and we discussed my reasons for being there. The first thing the salesman wanted to do wa greeted promptly at the door by the salesman (brian cramer) and we discussed my reasons for being there. The first thing the salesman wanted to do was look at the car i drove onto the lot. I wasn't trading anything in, so i didn't see the point in this, ut my salesman would not let it go. After many pointless questions, and making it very clear i would not be trading anything in, we proceeded to the lot to find the right jeep. Everytime i suggested one that i liked, Brian would point out another, which became very aggrevating. When i asked why it was he was doing this, he simply told me he did not believe the vehicles i liked were in my price range. This to me, was very amusing since he had no idea of my financial situations. However, we continued and came across a jeep i liked (ha, and one he would actually approve of). We drove it, and when i asked questions about the vehicle, his answeres were very stand-offish as if i had no right asking them. When we got back to the dealership, we sat at the desk and he presented numbers to me for the vehicle. I was shocked. The numbers he showed me were nowhere near the numbers we had discussed. He could see i was uncomfortable, so he went to the sales desk and had a manager return with him (bill gibson). First of all, this mans appearance did not represent that of a professional. Through his obnoxious gum chewing, i could hear him try to explain that the numbers that had just been presented to me were in fact accurate, and that i should have been made aware of this by the salesman. Meanwhile, my salesman was just sitting there on his fancy touch phone. I could not believe what was happening. I decided right then to leave. I desperately needed a car, and had let enough slide throughout this whole experience. But i was not about to be lied to by the so-called "sales manager". I'm sorry, i'm not usually one for slamming a company, but i was simply outraged by my experience. I would highly suggest people to stay away from Lake Norman, Chrysler Jeep Dodge. SCAM ARTISTS! More

I had a great purchase experieince at the Lake Norman Chysler Dealership. From the receptionist greeting me to Brian Cramer,sales person, that walked me through all the steps to driving away with my new Chysler Dealership. From the receptionist greeting me to Brian Cramer,sales person, that walked me through all the steps to driving away with my new Jeep. They really wanted to ensure I understood all the features of the vehicle before I drove off the lot. I traded in a Lexus RX300 and was accustomed to a Lexus style of customer service. I received that level of care at this dealership. Since everyone was so helpful I started wondering if it was just me. So, I started watching the other customers and sales folk, nope not just me everyone seemed to be getting grade A attention. I certainly would recommed this dealership to anyone looking to purchase a vehicle or get there vehicle serviced. The few minutes I waited to meet with the Finance Manager I observed other folks in the service waiting room and the care they were getting. The staff was attentive and caring. Single Mom's being helped to free juice for kids and a playroom to give their mom a break! "Well done" goes out to these folks! More

I purchased my New Jeep Wrangler from Lake Norman Chrysler Jeep Dodge a little over a year ago. The sales staff was awesome and found me the exact vehicle I wanted. I also got a great price. Th Chrysler Jeep Dodge a little over a year ago. The sales staff was awesome and found me the exact vehicle I wanted. I also got a great price. The service at Lake Norman Chrysler Jeep Dodge is not your average car dealership experience. For starters, the dealership is spotless. The service is very timely and oil changes usually only take around 15 minutes. But when I have needed to spend time waiting on my vehicle the lobby is comfortable and with the wireless internet access it makes it easy for me to work while I wait. Oh, and here's the kicker - the service staff is really nice. From dropping off the vehicle to paying at the counter, the staff is polite and usually welcomes me with smile. Last but not least Lake Norman Chrysler Jeep Dodge provides free car washes if you buy a vehicle from them. I can go in anytime and they'll wash my car - even if I'm not getting any service done. I highly recommend Lake Norman Chrysler Jeep Dodge to anyone looking to buy a new or used vehicle. More

Adra Lochner Mooresville,N.C. I recently returned to Adra Lochner Mooresville,N.C. I recently returned to Lake Norman to trade my 2007 Dodge 1500 for a brand new fully loaded 2009 Dodge Ram 1500 Sport Adra Lochner Mooresville,N.C. I recently returned to Lake Norman to trade my 2007 Dodge 1500 for a brand new fully loaded 2009 Dodge Ram 1500 Sport Quad Cab. Just like my 2007 my new truck was delivered clean and full of gas. Craig and Scott made it fun. More

Craig was able to find me the car I wanted from the website and helped me understand how much car I could afford. I love this car and plan to return when it comes time to service it. Very friendly an website and helped me understand how much car I could afford. I love this car and plan to return when it comes time to service it. Very friendly and honest dealership. They do what they say they will do (return phone calls/explain pricing/quality of vehicle). More

I went in to purchase a new Dodge Ram 1500 in January 2009. I had already found the vehicle I wanted at a different car lot, but had just completed a transaction with Dan Ruch(sales) and Dan McGinnis(sal 2009. I had already found the vehicle I wanted at a different car lot, but had just completed a transaction with Dan Ruch(sales) and Dan McGinnis(sales manager) in December 2008 when my girlfriend puchased a new Wrangler there and was very impressed in how easy they were to work with and as hard as they worked to get a bottom dollar price on the new vehicle, as well as getting a fair and competitive price on the trade. They were not high pressure at all, and are willing to locate a vehicle with every option desired if they do not have one on the lot. I do have to say though, this is a good size dealership with sufficient inventory, but they are still small enough to give the personal attention that really is desired and it does stand out. As being one who really likes to keep my business local, and this being the closest lot to my house, I had no doubt that I was making the right decision to make my purchase at Lake Norman CJD. I would definitely recomend this dealership to anyone looking to purchase a new vehicle. The sales manager, salesman, and even the owner go out of their way to do whatever it takes to ensure the customer is completely satisfied. They also offer free car washes for life, which of course is a nice perk, especially if you live close enough to the dealership to make it worthwhile such as myself. If you are in the market for any vehicle, do yourself a favor and pay these guys a visit. I didn't regret it and am sure you will not either. Andrew More

The gm literally called my husband and I "xxxxing liars" while waving his finger in our faces. He did all of this while I was holding my 10 mo. old. They were also extremely pushy and flatout rude I would n while waving his finger in our faces. He did all of this while I was holding my 10 mo. old. They were also extremely pushy and flatout rude I would never recommend anyone do business with them!!!!adcf45 More

READ THE FINE PRINT. You can ask all the right questions and get all the right answers, but when it comes to the signing process they overwhelm you with paperwork and they sneak in things that they either d and get all the right answers, but when it comes to the signing process they overwhelm you with paperwork and they sneak in things that they either did not tell you about during the verbal negotiations or they change numbers around. Very dishonest, would not recommend to anyone. I bought a used Jeep Commander from them and the thing that bothered me the most about the process was that when asked direct questions, they give you one answer then put something completely different in writing hoping you won't catch it. Then when confronted about this they just point to what you signed, not even arguing the fact that they lied verbally in the first place. More

The sales people are classic ripoff artists. They will sneak things on to the contract without telling you, then when you complain about the fact that they purposedly mislead you they will call you neglig sneak things on to the contract without telling you, then when you complain about the fact that they purposedly mislead you they will call you negligent for failing to read all the fine print. Examples, they changed the trade in amount between the verbal agreement and the written contract, they list one price on the car on the lot and a different price online, they add bogus fees they never tell you about until it's time to sign, they flat out lie about the DataDot program claiming you pay for the registry when it's actually an extended warranty. Avoid this dealer. More

This dealership offers a very anxious and high pressure sales environment and the Sales Managers fail to aleviate that sense of being overcharged and taken advantage of! As a repeat buyer (more than once) sales environment and the Sales Managers fail to aleviate that sense of being overcharged and taken advantage of! As a repeat buyer (more than once) at this location it has become obvious that this dealer and Chrysler Corporation as a whole does not work together! This dealership does not strive to minimize aggravation when settling deals for new, used or leased purchases. Overall my experiences at this facility have been frustrating and costly and as a result they will no longer receive business from me personally or through my business, which requires a fleet of vehicles. As well, I will share my bad experiences with friends and family in order for them to direct their Dodge/Chrylser business elsewhere. More