Lake Norman Chrysler Jeep Dodge Ram - Service Center

The staff was very welcoming and professional. I had a great experience and the service was outstanding. I had a great experience and the service was outstanding. More

Good people, very knowledgeable, a little confusion about warranty work and getting the job done right the first time warranty work and getting the job done right the first time More

Very good work and where very friendly and able to work with me with getting such a big job done. with me with getting such a big job done. More

In December 2022 we had a water pump replaced. Two days later we had to return to the dealer because it was leaking anti freeze. To compensate for our troubles, the dealer provided two free oil Two days later we had to return to the dealer because it was leaking anti freeze. To compensate for our troubles, the dealer provided two free oil changes. In March of 2024 we had to return the car to the dealer because the water pump was leaking. Either a defective part or poor workmanship. While at the dealer, they provided a report indicating the need to immediately replace the radiator and engine mounts. We did not have that work done at the dealer, and took it to an independent repair shop. The shop did a pressure test on the radiator and found no problems. They also found engine mounts to have normal wear. Clearly, the dealer was trying to sell us repairs not required. I will tell anyone who listens to avoid Lake Norman Jeep and will not take my vehicle there again. More

Truck had a lot of warranty items to be done. With receiving a loaner we able to get it all completed With receiving a loaner we able to get it all completed More

Brian was amazing to work with. He help me out with DPF issues on my truck. Communication was excellent, even in the weekend he was checking in to see how truck was running. Definit He help me out with DPF issues on my truck. Communication was excellent, even in the weekend he was checking in to see how truck was running. Definitely the best service department I’ve ever dealt with and I travel all over the U.S. More

Beat place to buy and service my Jeep and husbands Ram truck. Thank u to David Farley. He has sold us 3 Jeeps, 3 Ram trucks, and a used Kia Forte for our daughter. Awesome service department as well! Can truck. Thank u to David Farley. He has sold us 3 Jeeps, 3 Ram trucks, and a used Kia Forte for our daughter. Awesome service department as well! Can make online appts with no hassle and apps are honored in timely manner. If not they uber u home til it's ready! Love Josh. He has serviced our vehicles many times and has been very attentive, as well as knowledgeable and truthful. Thank u guys!! More

Excellent service team. Considerate of my time. Keeps me informed of cost of repairs and the reason for them. Considerate of my time. Keeps me informed of cost of repairs and the reason for them. More

My. Jeep was serviced at Steve White for oil change and alt battery inop. When they changed out my radio, the backup camera became intermittent. They st Jeep was serviced at Steve White for oil change and alt battery inop. When they changed out my radio, the backup camera became intermittent. They stated the my oversized tire on my tire rack stretched out my camera cable. They insisted to fix the problem, I would have to replace the complete wiring harness. ($850.00 plus labor to fix the problem they created). Lake Norman service dept determined the problem was the radio that Steve White installed. They took care of it and it now working well. Even though it’s an hour drive for me I will use Lake Norman service dept going forward. More

Your service was great and my representative I believe it with Steve was great but I thought it was overpriced for a small battery to operate the stop and go system almost $500 $479 even though you gave me a with Steve was great but I thought it was overpriced for a small battery to operate the stop and go system almost $500 $479 even though you gave me a 10% senior discount I made two and I thought I overpaid for that More